Runway AI

Runway AI

Multimodal AI tools for text-to-image

Consumer Support Specialist

Full-Time
$75k - $90k/yr
Junior, Mid
Remote in USA+1 more

More locations: London, UK

Remote

Open to remote hiring across North America and London.

About the job

Requirements
  • Experience with tools such as Notion, Slack, Zendesk or similar, Google Workspace, and artificial intelligence platforms.
  • Strong written communication skills that are clear, direct, and thoughtful at high volume.
  • An experimental mindset when encountering unfamiliar problems.
  • Curiosity about how products work, why users get confused, and how products can be improved.
  • Ability to manage work independently in a fast-moving environment with high ownership and autonomy.
  • A data-driven mindset and ability to communicate patterns.
  • One to three years of experience in customer support, operations, or a technical role.
  • Expertise in or interest in the creative space, artificial intelligence, or both.
  • Genuine interest in artificial intelligence, creative tools, or both.
Responsibilities
  • Work through a high volume of inbound support tickets across Free, Standard, Pro, and Unlimited plans with speed and accuracy.
  • Handle escalations from the artificial intelligence support layer and use judgment to determine which issues require human assistance.
  • Identify patterns across tickets and proactively surface them to the product team, including thoughtful recommendations.
  • Identify opportunities to maintain or build self-service content such as help documentation, short-form videos, and frequently asked questions.
  • Engage with the Runway community on Discord and other forums.
  • Contribute directly to process improvements and automation, including building solutions when appropriate.
  • Triage complex technical issues for escalation to Enterprise support.
  • Troubleshoot live within the Runway platform as needed.
Desired Qualifications
  • The ability to process 60, 80, or 100 or more tickets per day while maintaining quality.
  • The ability to identify recurring issues and turn observations into product messages, documentation, or solutions.
  • A proactive approach to proposing improvements without being asked.

About the company

Runway Research provides multimodal AI tools via runwayml.com to help creatives transform text into images, edit and generate visuals from existing media, and produce new video content from prompts. Users access a web platform with ready-made models or the option to train custom models to create image-to-image, text-to-video, and frame-interpolated outputs. It differentiates itself by offering an integrated suite tailored for professionals (filmmakers, brands, enterprises) that supports an end-to-end workflow from concept to final visuals. Its goal is to help customers tell stories faster and more affordably by expanding what is possible with synthetic media, typically through a subscription or usage-based pricing model.

Company Size

501-1,000

Company Stage

Series E

Total Funding

$861.5M

Headquarters

New York City, New York

Founded

2018

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Simplify Jobs

Simplify's Take

What believers are saying

  • September 2026 ARR hit $200 million; Q2 added $40 million net new ARR.
  • Enterprise NRR exceeded 300%; Fortune 20 usage grew 17x.
  • Kinetix joined in 2026, strengthening 3D and robotics after the February Series E.

What critics are saying

  • Five active copyright cases, including Ace Cam, threaten training data and model weights.
  • Adobe, Google Veo, and OpenAI keep shipping embedded video tools directly into workflows.
  • If courts enjoin training data or disclosures, Runway's business model collapses.

What makes Runway AI unique

  • September 2026: Runway embeds inside Premiere Pro, After Effects, and DaVinci Resolve.
  • Gen-4.5 and Aleph 2 keep editing, generation, and iteration in one workflow.
  • Solaris research and GWM Worlds push Runway beyond video into interface world models.

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Benefits

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

↓ -1%

1 year growth

↓ -3%

2 year growth

↑ 0%
RenderU
Sep 25th, 2026
Runway enables draft mode for Seedance 2.5 - cheap takes while searching for the shot.

Runway enables draft mode for Seedance 2.5 - cheap takes while searching for the shot. On September 24 Runway opened up the Draft mode for the Seedance 2.5 model. Generations in it run faster and burn fewer credits, and the user brings up to full quality only those takes that were selected. The company announced this in a short post on X and sent users straight to the web app. Formally this is a setting inside a single model. It affects the stage of sifting through variants - the one where credits are spent even before the final render. How paying for generations works in Runway. Credits are the payment unit for images, video and audio on the platform. Consumption depends on the model, duration and resolution: for Runway's own Gen-4.5 model it is 12 credits per second of video. Per-second rates for Seedance 2.5 are not listed on Runway's publicly available pages. The model itself delivers up to 30 seconds per generation, with a resolution of 480p, 720p or 1080p; for longer clips there is an extend option. Duration, aspect ratio and resolution are chosen before launch. * Standard - $12 per month on annual billing, 625 credits per month; * Pro - $28 per month on annual billing, 2250 credits; * Max - $76 per month on annual billing, 9500 credits, with the unused remainder rolling over to the next month. On Standard and Pro credits do not roll over and are zeroed out within a day after the billing date. Additional credits are bought in batches starting from 1000 and do not expire. The free plan gives 125 one-time credits. Draft mode changes exactly this economy: the expensive pass is reserved for the final, while the search for composition, rhythm and performance moves to the cheap mode. What Runway has not said yet. The company has not named a single figure. It is unknown how many times cheaper and faster a draft generation is, at what resolution it returns the result, on which plans it is available and how closely the resulting final pass matches the approved draft. Runway's official changelog, as of publication, stops at the September 23 entry - about the plugin for DaVinci Resolve - and the Seedance 2.5 model page does not mention Draft mode.

The Crypto Post
Sep 24th, 2026
Runway integrates AI video tools directly into DaVinci Resolve.

Runway integrates AI video tools directly into DaVinci Resolve. 37 mins ago Runway, the generative AI company valued at $5.3 billion earlier this year, has launched a plugin for DaVinci Resolve Studio, bringing its AI-powered video and image generation tools directly into the popular editing software. This move aims to streamline workflows for creatives, eliminating the need to toggle between platforms during post-production. The integration allows users to generate, restyle, and import AI-generated clips onto their timeline without leaving DaVinci Resolve. Previously, accessing Runway's tools required exporting clips, uploading them to a browser, and manually re-importing results - a time-consuming process now rendered obsolete. With the plugin, users can generate content directly in Resolve, preview results, and seamlessly add them to their media pool or timeline. How it works. Runway's plugin provides editing capabilities for existing footage, not just new AI-generated material. Editors can select a portion of a clip, restyle anchor frames, or apply up to five keyframes for nuanced control. The company's Aleph 2.0 model re-renders the clip while maintaining the same duration, ensuring smooth integration into the workflow. Users can compare before-and-after versions within the plugin panel before committing changes. The plugin also integrates tightly with users' existing Runway accounts, displaying credit balances and generation costs for transparency. All generated content is stored in the user's Runway library for easy access. Commercial and technical context. Runway has been a key player in the generative AI space, offering tools that transform video and image production through text prompts, image-to-video capabilities, and advanced temporal consistency in animations. Its Gen-4.5 model focuses on controllability and maintaining coherence across frames - a major technical hurdle in AI video generation. The company has been aggressively expanding its product portfolio, supported by a $315 million Series E funding round in February 2026. Recent innovations, such as the Runway Media Router launched in July, underscore its strategy to cement a foothold in both creative and enterprise markets. By integrating with DaVinci Resolve, Runway is targeting a broader user base of editors and production professionals already familiar with Blackmagic Design's popular software. Pricing and availability. The Runway plugin is available for free download on macOS and Windows, though users must have DaVinci Resolve Studio 19 or later. Generative capabilities require an active paid Runway subscription, using credits tied to the user's existing plan. This development reflects a growing trend in the creative industry: embedding AI tools directly into established workflows. As demand for AI-assisted editing rises, Runway's approach could set a new standard for integrating generative AI into mainstream editing platforms.

Crypto.com
Sep 22nd, 2026
Runway launches DIFFUSE, platform for ai-native creatives.

Runway launches DIFFUSE, platform for ai-native creatives. News Tue, 22 Sep 2026 16:37:56 UTC 14 hours ago Runway's DIFFUSE connects AI-native creatives with brands, studios, and agencies. Build portfolios, get discovered, and drive AI-enabled media innovation. (Read More) This content is automatically aggregated. Full credit goes to the original publisher (blockchain.news).

VP Land
Sep 21st, 2026
Runway Labs tests generative video interfaces that recompose scenes as windows resize.

Runway Labs tests generative video interfaces that recompose scenes as windows resize. Runway Labs is testing responsive generative video interfaces that create a new scene composition when the viewing window changes size. The experiments show how real-time generation could let creative teams explore proportions and spatial arrangements without treating every display format as a fixed crop of one video. * Window dimensions become model inputs. Resizing the frame triggers a composition for the available space rather than scaling the previous view. * Objects move with the changing layout. Runway claims its model interprets scenes in three dimensions and rearranges objects within the frame. * Scene elements can change form. One example turns stairs into a spiral staircase when the view becomes narrower. * The work remains experimental. The supplied materials provide no public access details, pricing, output specifications, or release schedule. Window resizing generates a new composition instead of scaling the previous view. The central demonstration treats window dimensions as an input. When the viewer changes the frame's proportions, the model generates a composition for the new space rather than scaling the previous view. Runway defines real-time video generation as frame-by-frame synthesis that responds to live input. A completed video, by contrast, is rendered before playback and cannot alter its composition in response to an interaction. The demonstrations show layouts changing as the viewing area shifts between wider and narrower proportions. Runway also claims the model interprets the scene in three dimensions, allowing objects to settle into the available space instead of overlapping or extending beyond the frame. That behavior could make aspect-ratio exploration more interactive during concept development. A creator could test how a generated environment responds to wide, vertical, or unusually shaped displays without starting from one fixed master image. The supplied materials do not describe export options or whether a selected composition can be saved as a conventional video asset. Scene elements can change form as the available space narrows. Runway's examples extend beyond repositioning objects. One demonstration redesigns stairs as a spiral staircase when the viewing area becomes narrower, showing how the generated content can respond through its internal composition rather than through fixed interface elements. This interaction model could support creative experiences in which a scene changes its framing, spatial arrangement, or object design as the display changes. It also offers a different interaction pattern from selecting among predefined layouts. Google's Project Genie provides interactive AI worlds that people can explore. Runway Labs is demonstrating a more focused interface experiment in which the dimensions of the viewing surface affect the generated video composition. Possible applications include interactive entertainment, experiential design, and previsualization. Teams could explore alternative framing or spatial arrangements without rendering a separate completed clip for every variation, although Runway has not announced these applications as products. Low-latency generation provides the technical foundation for responsive scenes. A responsive interface depends on the model producing frames quickly enough for an interaction and its visual result to feel connected. Runway's instant-generation research identifies causal autoregressive generation, model distillation, streaming decoders, and reduced time to first frame as foundations for interactive video. Runway describes Labs as an internal incubator for experimental applications of AI video and General World Models. The company has not identified the responsive-interface work as a separate named product. The demonstrations establish the core interaction concept, but the supplied materials leave practical production questions unanswered. They provide no public access details, pricing, output specifications, or release schedule. The experiment shows how real-time generation could turn a fixed video frame into a scene that continually recomposes itself around the available display.

VP Land
Sep 10th, 2026
Runway's new Ruby model converts SDR video into 16-bit HDR ProRes and EXR.

Runway's new Ruby model converts SDR video into 16-bit HDR ProRes and EXR. Ruby takes a finished SDR clip and converts it up to 16-bit HDR, exporting ProRes files and EXR sequences instead of a flat 8-bit master. Runway says the model, announced on X, works on any uploaded video or generated output up to 30 seconds. * Exports ProRes and EXR delivery files. Ruby returns the containers grading and VFX pipelines already run on, so a converted clip can move into a color or compositing session directly. * Works on uploaded footage or generated clips. Runway says any existing upload or generated output can run through the conversion, up to a 30-second limit per clip. * The model reconstructs the HDR signal. A 16-bit EXR wrapper does not restore camera-original sensor data; Ruby has to rebuild highlight and color detail that an 8-bit SDR source never recorded. * Available now. Ruby is live in the Runway app. Ruby is a conversion model that ingests existing footage. Runway frames Ruby as a conversion model rather than another generator. It ingests footage that already exists, whether a camera clip, a client upload, or output from a generation model, and rewrites it into HDR delivery formats. The announcement lists ProRes and EXR sequences as the outputs, with the pitch that it fits "every format your pipeline already runs on." The 30-second ceiling keeps Ruby at shot and short-sequence scale, not full timelines. That matches how AI-video finishing usually works, where clips get generated or captured a few seconds at a time and assembled later, the same shot-by-shot logic behind the multi-stage ETC HDR pipeline VP Land covered. Runway has not detailed how Ruby holds temporal consistency across a converted clip, so frame-to-frame stability under a grade is worth testing. A 16-bit container is not the same as 16-bit capture. Moving an 8-bit SDR clip into a 16-bit EXR sequence changes the container, but the container alone does not recreate what the sensor never recorded. To fill an HDR signal, the model has to infer highlight rolloff, shadow detail, and wider color that the SDR master clipped or compressed away. It is the same reconstruction bet other converters make, including Beeble SwitchHDR. Runway's demo shows a saturated skateboard sequence and translucent graphics; it does not independently prove recovered latitude, added resolution, or measurable image-quality gains, so treat those as Runway's claims until a real grade confirms them. The useful part for finishing is the output side: a tool that emits ProRes and EXR removes a manual export-and-conform step before color or compositing. Whether the inferred HDR survives an aggressive grade is the practical question for each shot. Ruby, Hyperion 2.5, and Ray3's SDR path are the direct alternatives. Ruby lands in a small group of models doing SDR-to-HDR conversion rather than HDR generation. Topaz Labs takes the closest path: Hyperion 2.5 converts 8-bit SDR into 10-bit ProRes or 16-bit EXR, available inside Astra with Topaz Video support coming. VP Land covered Hyperion 2.5 at launch. Both Ruby and Hyperion start from existing SDR and target the same container outputs, which makes them direct alternatives for a finishing pass. Luma sits slightly to the side. Its Ray3 model is a native 16-bit HDR generator, but Luma also lists an "SDR to Generative HDR" path for generated or recorded standard video, plus EXR export. That conversion path competes with Ruby, while the rest of Ray3 is about generating HDR in the first place. Several nearby tools solve different problems, and the labels matter: * Resolution upscaling adds pixels and detail. Topaz Astra and Starlight do this; they are not HDR converters. * Denoise and restoration clean artifacts and grain, a separate repair stage. * SDR-to-HDR inverse tone mapping expands dynamic range. This is where Ruby, Hyperion, and Ray3's SDR path all sit. * Bit-depth and container conversion moves 8-bit into 16-bit ProRes or EXR wrappers, which Ruby does alongside the tone-mapping step. * Gamut and color-space conversion remaps footage into a wider color space. * Generative enhancement invents new detail that was never in the source. The LTX-2.5 model shows why the categories blur. It generates 4K HDR natively and offers a RAW finishing workflow, so it produces HDR as output rather than converting an SDR input. That puts it next to Ray3's generation side and apart from Ruby's converter role. For AI-video finishing, Ruby gives Runway users a way to leave the app with ProRes or EXR instead of an 8-bit file, and it accepts footage from outside the Runway ecosystem. The open questions are the ones that apply to every inverse-tone-mapping model: how convincing the reconstructed highlights and color look once a colorist pushes them. TOOLS IN THIS STORY