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Transcom

Outsourced AI-driven CX solutions provider

Customer Service and Sales Representative - Spanish Market

Insurance Sales & AgencyConfirmed live in the last 24 hours
Part-timePorto, Portugal

About the Job

Requirements

  • Fluent or native Spanish proficiency, spoken and written.
  • Strong communication skills and a clear commercial orientation.
  • Confidence using computer systems and digital platforms.
  • Ability to deliver high-quality calls and maintain excellent telephone customer service.
  • Motivation to work toward targets and performance indicators.
  • Availability to start immediately after training.

Responsibilities

  • Manage incoming customer calls in Spanish, answering questions and requests.
  • Identify customer needs and proactively offer insurance products aligned with their interests.
  • Provide a positive customer experience while meeting sales and quality targets.
  • Use internal platforms and tools to manage customer interactions.
  • Collaborate with the team to continuously improve performance.

Desired Qualifications

  • Previous sales experience or experience in the insurance sector is an advantage.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1995

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