Presales Consultant
About the job
- 3–5 years of experience in presales, solutions consulting, or presales engineering.
- A proven track record of winning deals by communicating value and differentiation.
- Strong understanding of artificial intelligence technologies, including large language models and generative models, and their business applications.
- Technical proficiency with application programming interfaces, software-as-a-service platforms such as Salesforce, Shopify, Zendesk, and HubSpot, and integration methodologies.
- Strong communication, storytelling, and relationship-building skills.
- Take full technical ownership of a North American book of Account Managers and Account Executives within the first quarter, from the first discovery call through technical scoping.
- Win deals with custom, prospect-branded Ada demos across chat, email, and voice, and build reusable demo assets for the team.
- Lead technical evaluations and proofs of concept that turn interested buyers into confident buyers.
- Set each closed deal up for a fast launch with a clear technical scoping handoff to the Professional Services team.
- Own the technical answers to requests for proposals and security questionnaires on assigned deals.
- Grow technical win rate, influenced pipeline, and closed annual recurring revenue across the assigned book, and relay recurring product gaps from the field to Product and Engineering.
- Partner with Account Managers and Account Executives to run discovery with customer service leaders, uncover operational challenges, and demonstrate what an AI agent can do for their customers across chat, email, and voice.
- Design automation-first solutions for complex deals and help clients understand where generative AI fits their business.
About the company
Ada provides a no-code, AI-native platform for enterprise customer service automation across messaging, voice, and email. It uses a Reasoning Engine, generative AI, and natural language understanding to interpret customer intent and automate workflows, resolving many inquiries. The platform integrates with CRM and e-commerce systems like Salesforce, Zendesk, and Shopify, supports 50+ languages, and can autonomously resolve up to about 83% of conversations, freeing human agents for complex issues. Ada’s goal is to repair broken brand interactions by delivering instant, 24/7 personalized support and turning customer service into a revenue-generating function.
Company Size
501-1,000
Company Stage
Series C
Total Funding
$190.5M
Headquarters
Toronto, Canada
Founded
2016
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Simplify's Take
What believers are saying
- Ada launched voice automation in 2026, expanding into the costliest support channel.
- Medallia’s January 2026 partnership feeds richer customer signals into Ada agent decisions.
- Clients like Ancestry, Pinterest, and Square validate large-enterprise demand for AI support automation.
What critics are saying
- September 2025 layoffs cut 16 percent after enterprise buying slowed, hitting go-to-market teams.
- Zendesk’s May 2026 autonomous service stack trains on 20 billion tickets and undercuts Ada.
- Intercom’s April 2026 Fin for Sales expands into full lifecycle workflows, commoditizing Ada.
What makes Ada unique
- Ada’s February 2026 Reasoning Engine unifies voice, messaging, social, and email.
- Medallia partnership January 2026 links customer intelligence directly to Ada automation.
- Ada spans 85 countries and 50-plus languages with enterprise security certifications.
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Benefits
- Unlimited Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Wellness Program
- Mental Health Support
- Flexible Work Hours
- Remote Work Options
- Professional Development Budget
- Home Office Stipend