Customer Service Specialist
About the job
- Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must have a valid, unrestricted driver's license.
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds on occasion.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
- If internal to Sherwin-Williams, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
- If internal to Sherwin-Williams, must have completed all Human Resources Cloud eLearning courses required for the current position.
- Ensure high levels of customer satisfaction through sales service.
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
- Build productive trust relationships with wholesale and retail customers.
- Process sales transactions accurately and consistently with policies and procedures.
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
- Maintain precise work order files and formulas.
- Pull appropriate products from the sales floor or warehouse.
- Tint and mix products, as needed, to customer specifications.
- Stock shelves and set up displays.
- Clean store equipment.
- Load and unload delivery trucks.
- Assist in making deliveries, as needed.
- Maintain assigned areas in an in-stock and presentable condition.
- Remain knowledgeable about products offered and discuss available options.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
- At least a high school diploma or GED.
- At least one year of experience working in a delivery, retail, or customer service position.
- Previous work experience selling paint and paint-related products.
- Previous work experience operating tinting and mixing equipment.
- Ability to read, write, comprehend, and communicate in more than one language.
- Ability to read, write, comprehend, and communicate in Spanish.
About the company
Sherwin-Williams is a global paint and coatings company that sells branded and private-label coatings to professional, industrial, commercial, and consumer customers. Its products cover architectural, industrial, packaging, and transportation markets and are distributed through more than 5,000 company-operated stores and facilities across the U.S., Canada, the Caribbean, and Latin America, with engineered coatings supplied to over 120 countries. The company emphasizes quality, customer service, and digital access to simplify ordering and support, backed by a large workforce and diverse supplier partnerships. Its goal is to maintain leadership in the coatings industry by expanding globally, improving customer satisfaction, and delivering reliable products and services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Cleveland, Ohio
Founded
1866
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Simplify's Take
What believers are saying
- Sherwin-Williams raised 2026 guidance after Q2 sales grew 7.5% and EPS 14.3%.
- The 2026 Design+ Trade Program deepens architect and designer specification demand.
- Statesville’s expanded plant, opened September 30, 2026, boosts capacity and supply reliability.
What critics are saying
- Carboline’s Lanham Act suit survived dismissal in August 2026, exposing fire-coatings claims.
- Rochester, Pennsylvania faces a 2026 nuisance class action and PADEP NOVs over VOC emissions.
- The September 2027 $750 million term loan forces refinancing while Jamaica manufacturing already closed.
What makes Sherwin-Williams unique
- Sherwin-Williams’ 5,400-store network locks in contractors and homeowners with unmatched local distribution.
- Statesville’s 2026 expansion deepens North American manufacturing, logistics, and supply-chain responsiveness.
- FIRETEX FX5092 and Sweden’s wood-coatings R&D center broaden its technical coatings moat.
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6 month growth
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↑ 6%Sherwin-Williams secures $750 million term loan. What happened. The Sherwin-Williams Company (NYSE: SHW) signed a Term Loan Credit Agreement dated September 24, 2026. Citibank, N.A. is the Administrative Agent. The New Credit Agreement provides for a $750 million US dollar-denominated senior unsecured term loan that will mature on September 23, 2027. The initial aggregate amount of the Lenders Commitments as of the Closing Date, prior to giving effect to any Borrowings made on the Closing Date, is $750,000,000. Discover more Digital Subscription Service Account Management Tools The Borrower requested the lenders extend credit to enable the Borrower to borrow on the date hereof, a principal amount not in excess of $750,000,000. The agreement says the proceeds are to repay existing indebtedness under the Existing DDTL Credit Facility and for general corporate purposes, including the financing of working capital requirements. The agreement is dated as of September 24, 2026, and the Closing Date is September 24, 2026. That sets the funding timeline the filing gives investors to watch. Key numbers. | Metric | Latest | Change | Source | | Term loan | $750 million | / | SEC 8-K | | Initial aggregate commitments | $750,000,000 | / | SEC 8-K | | Closing Date | September 24, 2026 | / | SEC 8-K | | Maturity | September 23, 2027 | / | SEC 8-K | Why it matters. OptimistFi's case is that Sherwin-Williams turns branded coatings scale, a dense professional/retail distribution network, and pricing power into durable gross margins and strong cash conversion. This filing is mixed because it ties a $750 million term loan to $750,000,000 of initial aggregate commitments and fixes a September 23, 2027 maturity. The comparison matters because the borrowing limit and the commitment base are the same number. The counterargument is that the agreement is a financing step, not evidence of better margins or cash conversion. It does not show an operating gain or a change in the business model the case depends on. The stated use of proceeds matters too, because it points to repayment of existing indebtedness and working capital rather than a new product launch or a one-time item. Investors should treat it as a funding update first and a business update second. What's next. September 23, 2027 is the maturity date named in the agreement. That is the next clear date in the filing. Repayment or refinancing before maturity would make this borrowing less important as a live funding marker. If the loan is still outstanding at maturity, the focus stays on liquidity and refinancing choices. Any later update that changes the debt balance, extends the maturity, or replaces this facility would matter more than the agreement itself. Until then, the filing mainly establishes the size, timing, and stated use of the borrowing. Sources. * SEC 8-K - The New Credit Agreement provides for a $750 million US dollar-denominated senior unsecured term loan that will mature on September 23, 2027. * SEC 8-K Exhibit 4.1 - Term Loan Credit Agreement dated September 24, 2026, with initial aggregate Lenders Commitments of $750,000,000. Browse every company OptimistFi covers at optimistfi.com/stocks, or read the latest evidence-first research. The full The Sherwin-Williams Company investment case, its status and the next test to watch live on the The Sherwin-Williams Company thesis page. Originally published on OptimistFi, evidence-first equity research. More at optimistfi.com.
Sherwin-Williams celebrates grand opening of expanded Statesville manufacturing facility. Sep 30, 2026, 16:20 ET Strategic investment strengthens manufacturing capacity, supply chain responsiveness and customer service across North America CLEVELAND, Sept. 30, 2026 /PRNewswire/ - The Sherwin-Williams Company (NYSE: SHW) today hosted a ceremonial ribbon-cutting celebrating the grand opening of its expanded architectural paint and coatings manufacturing facility in Statesville, North Carolina. The Statesville manufacturing facility is now Sherwin-Williams largest plant in North America. The expansion represents the culmination of years of planning, construction and collaboration. It strengthens Sherwin-Williams manufacturing, distribution and logistics capabilities, positioning the Company to better serve customers for years to come. With nearly 50,000 square feet of improvements, the facility includes expanded production space, automation enhancements, four new rail spurs and related infrastructure that streamline material handling and improve operational efficiency. This project adds significant manufacturing capacity and enhanced logistics capabilities to support growing customer demand. The site also complements Sherwin-Williams nearby distribution service center, a new hub connecting production, transportation and distribution to the Company's global operations. "This grand opening marks an important milestone for Sherwin-Williams and our Statesville team," said Heidi Petz, Chair, President and Chief Executive Officer of Sherwin-Williams. "With expanded production space, new rail infrastructure and greater automation, this facility gives us more flexibility and efficiency in how we manufacture and move products across our global supply network. It also advances our enterprise priority to strengthen supply chain responsiveness, helping us be an even more dependable and reliable supplier for our customers as we drive long-term growth." This investment reflects the strength of a public-private partnership between Sherwin-Williams and the state of North Carolina, Iredell County and the City of Statesville, which include approved incentives in support of the project. "Sherwin-Williams has been an important part of the Statesville community for more than three decades, and we are proud to celebrate their continued investment in North Carolina," said North Carolina Lt. Governor Rachel Hunt. "This expansion strengthens Statesville's role in advanced manufacturing, supports good jobs and reflects the confidence companies have in our people, infrastructure and business climate." Sherwin-Williams has operated in Statesville since 1993. The site was selected for expansion because of its access to transportation infrastructure, skilled workforce and strategic location within the Company's manufacturing and distribution network. "Projects like this show why Statesville continues to be a strong location for advanced manufacturing," said Statesville Mayor Doug Hendrix. "We are proud to support an expansion that brings together local talent, transportation access and public-private partnership to create lasting value for our community." Several state, county and local public officials joined Sherwin-Williams employees and key project partners in celebrating this milestone event. In addition to Lt. Governor Hunt and Mayor Hendrix, Sherwin-Williams was honored to have public dignitaries provide remarks in person or via video at the ceremony, including Vice Chair of the Iredell County Board of Commissioners Melissa Neader, U.S. Senator Ted Budd and U.S. Representative Pat Harrigan. ABOUT THE SHERWIN-WILLIAMS COMPANY Founded in 1866, The Sherwin-Williams Company is a global leader in the manufacture, development, distribution, and sale of paint, coatings and related products to professional, industrial, commercial and retail customers. The Company manufactures products under well-known brands such as Sherwin-Williams(R), Valspar(R), HGTV HOME(R) by Sherwin-Williams, Dutch Boy(R), Krylon(R), Minwax(R), Thompson's(R) WaterSeal(R), Cabot(R), Suvinil(R) and many more. With global headquarters in Cleveland, Ohio, Sherwin-Williams(R) branded products are sold exclusively through a chain of more than 5,400 Company-operated stores and branches, while the Company's other brands are sold through leading mass merchandisers, home centers, independent paint dealers, hardware stores, automotive retailers and industrial distributors. The Sherwin-Williams Performance Coatings Group supplies a broad range of highly-engineered solutions for the construction, industrial, packaging and transportation markets in more than 120 countries around the world. Sherwin-Williams shares are traded on the New York Stock Exchange (symbol: SHW). For more information, visit www.sherwin.com. | Investor Relations Contact: | Media Contact: | | Jim Jaye | Julie Young | | Senior Vice President, Investor Relations & | Vice President, Global Corporate | | Corporate Communications | Communications | | Sherwin-Williams | Sherwin-Williams | | Direct: 216.515.8682 | Direct: 216.515.8849 | | [email protected] | [email protected] | SOURCE The Sherwin-Williams Company
Sherwin-Williams has secured a $750 million senior unsecured term loan, according to a filing with the SEC. The agreement, dated 24 September 2026, is administered by Citibank and matures on 23 September 2027. The paint and coatings manufacturer will use the proceeds to repay existing debt and fund general corporate purposes, including working capital requirements. The loan replaces an existing facility of the same amount. The one-year term loan represents a routine refinancing transaction rather than new capital for expansion. The company's next key date is the loan's maturity in September 2027, when it will need to either repay or refinance the facility.
Sherwin-Williams opens new R&D centre for wood coatings in Sweden. Sherwin-Williams has inaugurated a new Research & Development Centre in Arlandastad, Sweden. The facility is intended to strengthen the company's innovation capabilities in wood coatings technologies and support product development for customers across Europe and beyond. 28 September 2026
Travis Kelce's new Ohio house has a history worthy of a Taylor Swift song. The century-old mega-mansion boasts plenty of lore and a whole host of dazzling design details 22 September 2026 Does Taylor Swift ever get writer's block? Phāea Cretan Malia may never know, but should she need inspiration, Phāea Cretan Malia has a suggestion for where she should turn: Travis Kelce's new Cleveland-area Gilded Age mansion. Just like Swift's own Rhode Island house - which was the basis for her song The Last Great American Dynasty - her husband's new 21,000-square-foot Tudor-style dwelling is chock full of stories ripe for the telling. The NFL star picked up the residence for $5.35 million this spring, shortly after news broke that he and Swift were seeking a "forever home" in the Cleveland area. Known as Moyenage, the house is "a real testament to a time that doesn't exist anymore," says The Agency Cleveland's David Ayers, who was one of the property's listing agents. Below, Phāea Cretan Malia is unpacking all the rumours about the century-old mansion, from its illustrious list of previous owners to speculations about its history as a Prohibition-era speakeasy. Don't be surprised if you hear these details pop up in a hit song. Two well-known architects worked together on the home. Prominent industrialist Jay Morse commissioned Chicago architect Jarvis Hunt to bring the estate to life in 1902. If his last name sounds familiar, it's because he is the nephew of Richard Morris Hunt, the man responsible for the Biltmore estate. Jarvis was not licensed in Cleveland, so he enlisted Charles Schweinfurth as his partner on the project. Schweinfurth was "one of the most influential architects of Cleveland," says architectural historian Angelina Bair, who researched the house for three years and serves on the board of Western Reserve Architectural Historians. Moyenage has an older sister (and you can live there!). While Moyenage is obviously off the market, its 10,000-square-foot sibling, a Jacobean mansion called the Seven Gable House in Wheaton, Illinois, is up for grabs for $1.75 million. Jarvis Hunt built Seven Gable House for Morse's daughter; he loved the suburban Illinois estate so much that he wanted Moyenage to draw inspiration from it. Both estates divert from the architect's norm, according to Bob Goldborough, a Jarvis Hunt scholar. Hunt generally designed stucco houses, but Moyenage and Seven Gable House are both brick. Get the latest houses and gardens in your inbox. A number of influential businesspeople have called Moyenage home. Just one year after the house was finished, Morse passed away from health complications, leaving the estate to his wife, Seville Morse. The widow was also appointed as a partner at her late husband's iron mining and shipping firm Pickands Mather & Co. "She was a very skilled businessperson," says Thomas Matowitz, architectural historian and board director of Cleveland Architecture Foundation. Seville helmed the company for more than 20 years. She was also a philanthropist. After her death in 1927, she left Cleveland charities $410,000 - almost $8 million in today's dollars. Moyenage's next owner was another industrialist, George Martin, who was eventually appointed president at Sherwin-Williams. When Martin was on the board of the Cleveland Indians (now the Guardians), he was responsible for signing Lou Boudreau, a Hall of Fame shortstop. This manse is subject to the rumour mill. While locals and news reports alike say that the home's third-floor ballroom served as a speakeasy during Prohibition, Matowitz casts doubt upon this theory. Prohibition was in place between 1920 to 1933, which aligns with Seville Morse's and George Martin's residencies - unlikely candidates for bootlegging, per the historian. "I doubt [Seville] was running a liquor establishment, I find that very far-fetched," he says.