CMA/LPN/Clinic Tech

Overview

Support clinical staff by acquiring new patient paperwork and medical records from outside clinic
offices to review for cardiac information such as testing and lab results necessary for pre-charting
and creation of patient note in Epic EMR. Obtain vital signs and general health information for
patient chart and prepares patient for examination. Assist the provider as needed with examinations
and procedures. Collection of laboratory specimens and performance of tests on patients as
ordered by the provider and/or arrange for patient testing, admissions, and referrals. Enter and
record patient information in the medical record in a concise and accurate manner.
Assist front desk staff by welcoming patients to the office, complete check in process by verifying
patient identity, address, ensuring that accurate insurance and all other demographics are loaded in
the Epic EMR system. Ensure prior authorizations for visits are in place prior to patient being seen.
Obtain required signatures and collect co-payments. Balance daily payment entries against daily
computer totals for all activities on patient account. Discuss balances with patients at check-in and/or
check-out time. Schedule follow up and/or referral appointments at patient check out. Responsible
for managing the No Show appointments making sure patients are not lost to follow-up.
Answer phones and manage communications with patients, providers, staff, insurance companies,
and other outside entities. Effectively communicate and accurately document via Epic EMR system
relaying messages to Physicians and Patient Care team. Manage patient schedules, incoming and
outgoing referrals. Obtain insurance authorizations for special testing and working the Epic work
queues, following up with outside offices to be sure patients receive their appropriate appointments.
Demonstrates good verbal and nonverbal communication skills. Scanning, monitoring incoming
faxes, and other miscellaneous administrative tasks as assigned by manager.

Responsibilities

Responsible for ensuring a clean and safe environment for patients and staff. Ability to multi -task
and be organized. Maintain patient confidentiality. Ensure patient records are managed according to
HIPAA and regulatory requirements. Work with HIM on timely release of information requests. Other
duties as assigned within scope and standards of practice.

Qualifications

Must be a graduate from a nationally accredited Medical Assistant program with Certification or have a valid NC LPN License or active NC Paramedic. Experience assisting providers with patient care (vital signs, specimen collection, EKG, etc.) is required. Experience with the Epic EMR, office skills, knowledge of medical terminology, and insurance terminology is preferred. Excellent communication and computer skills are required. Self-starter, highly motivated candidate with friendly, outgoing personality, and excellent customer service skills required. Extensive knowledge of various health insurance plans preferred. A minimum of two years' experience within a Cardiology office is preferred.