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Merlin Entertainments

Manages branded visitor attractions and parks

Hotel Front Office Nights Host - Fixed Term

Hotel Guest ServicesUpdated on Nov 13
ContractChessington, UK£13 /hr

About the Job

Requirements

  • Must be at least 18 years old.
  • Must bring a positive attitude, enjoy working as part of a team in a fast-paced environment, and be able to deliver a positive guest experience.

Responsibilities

  • Serve as the first point of contact for guests from evening through morning.
  • Assist guests with check-in and enquiries, providing the information they need during their stay.
  • Meet and greet guests and assist with luggage when needed.
  • Handle guest problems, complaints, or compliments and pass relevant information to the Hotel Nights Manager.
  • Maintain indoor and outdoor public areas.
  • Prepare for the following day's events in the conference centre.

About the Company

Merlin Entertainments

Manages branded visitor attractions and parks

Merlin Entertainments operates a global portfolio of branded visitor attractions, including theme parks and experiences. It owns and runs properties such as LEGOLAND Parks, Sea Life centers, The Dungeons, Madame Tussauds, and the London Eye, combining rides, shows, and interactive experiences to attract paying visitors. The company grows by acquiring and integrating well-known brands and venues, then operating them as unified, brand-driven experiences across multiple countries. Its competitive edge comes from scale, a diverse mix of world-famous brands, and a track record of expanding via strategic acquisitions to create a broad, international attraction network. The goal is long-term growth and value creation by expanding its branded attractions footprint and improving operating performance, while staying private to focus on sustained development rather than quarterly market pressures.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Poole, United Kingdom
Founded
1999

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