Floor Supervisor - Housekeeping

Oversee, supervise, and coordinate daily housekeeping floor operations to ensure that all guest rooms and assigned areas are properly cleaned, maintained, and presented in accordance with Hilton brand standards and established quality expectations. Provide leadership, direction, and ongoing support to Room Attendants and other Housekeeping team members, monitor work progress, inspect completed rooms, and ensure that operational priorities are met efficiently. Promote teamwork, maintain effective communication with other departments, promptly address guest requests and concerns, and contribute to a clean, welcoming environment that enhances the overall guest experience and satisfaction.

• Education: Secondary Vocational Education (Educación Profesional Intermedio) or equivalent required.
• Years of Related Experience: 3–5 years.
• Management/Supervisory Experience: Minimum of 2 years.
• Experience: Previous housekeeping experience in a hotel environment, preferably with supervisory or team leadership experience.
• Technical Skills: Proficiency in Microsoft Word, Excel, and PowerPoint.
• Languages: Proficiency in English, Spanish, and Papiamento.

Skills and Competencies:

• Strong leadership, organizational, and communication skills.
• Good attention to detail and commitment to quality.
• Ability to motivate and guide team members.
• Strong problem-solving and guest service skills.
• Ability to work independently and manage multiple priorities.
• Basic computer skills and familiarity with hotel operations systems.
• Flexibility to work shifts, weekends, and holidays as required.

Additional Requirements:

Must demonstrate a professional attitude, strong work ethic, and commitment to Hilton's values, service standards, and guest satisfaction.

The responsibilities of the Floor Supervisor include:

• Supervise, coordinate, and assign daily activities to Room Attendants and other assigned Housekeeping team members, ensuring all guest rooms, corridors, and designated public areas are cleaned and maintained according to Hilton brand standards.
• Prepare and distribute daily work assignments, establish priorities, monitor attendance, coordinate breaks, and ensure timely completion of assigned tasks and room availability.
• Inspect guest rooms and assigned areas using established checklists, verify room status, check Do Not Disturb (DND) rooms, identify discrepancies, and ensure any deficiencies are promptly corrected.
• Provide orientation, on-the-job training, and ongoing guidance to team members on departmental procedures, service standards, proper equipment use, safety, and sanitation practices.
• Monitor team performance, provide feedback, and communicate any performance or operational concerns to the Housekeeping Manager.
• Coordinate closely with Front Office, Engineering, and other departments regarding room status, maintenance requests, guest concerns, and special requests, ensuring timely follow-up and resolution.
• Maintain complete knowledge of departmental policies, service procedures, and Hilton standards while ensuring consistent cleanliness, organization, and presentation of assigned areas.
• Monitor housekeeping supplies, linen, keys, and equipment; maintain accurate records, ensure proper use and security, and report shortages or maintenance needs.
• Anticipate guest needs, respond promptly to requests and concerns, and promote a positive guest experience through attentive service and effective teamwork.
• Report and follow up on maintenance issues, room discrepancies, and other operational concerns to ensure proper resolution.

• Assist with scheduling, attendance monitoring, daily departmental administration, and other duties as assigned by the Housekeeping Manager.

• Direct Reports
• Room Attendants and other assigned Housekeeping personnel.