Change Management Specialist

The opportunity

The Change Management Specialist plays a critical role in ensuring strategic initiatives are successfully adopted across the organization. This role is responsible for developing and executing enterprise change strategies that drive stakeholder alignment, leadership engagement, organizational readiness, communications, capability building, and long-term adoption. Success in this role requires balancing people, process, and business priorities to help organizations realize the full value of transformation investments.

What you’ll be doing

Lead Enterprise Change Strategy

• Develop and execute end-to-end change strategies for enterprise transformation initiatives, ensuring successful adoption of new operating models, processes, technologies, and ways of working.
• Integrate change management into program execution, aligning with business objectives, implementation roadmaps, and organizational priorities.

Drive Organizational Readiness and Adoption

• Assess organizational readiness by identifying adoption risks, stakeholder impacts, capability gaps, and resistance, and implement mitigation plans to ensure business readiness.
• Consult & govern enablement and adoption programs that equip employees to successfully transition to new ways of working.

Partner with Leaders and Stakeholders

• Build stakeholder engagement and executive sponsorship strategies that drive alignment, commitment, and accountability across leadership and cross-functional teams.
• Coach leaders on effective change leadership, communication, and stakeholder engagement throughout the transformation lifecycle.
• Lead meaningful conversations with business leaders on transformation program governance, decision-making, and negotiating resolution, using strong business judgment, situational awareness, and executive presence to read the room, steer discussions toward desired outcomes, and flag issues or red flags early.

Lead Change Communications

• Develop and deliver executive communications, leadership messaging, presentations, toolkits, and communication plans that clearly articulate the transformation vision, business rationale, progress, and expected outcomes.
• Ensure consistent, transparent, and aligned messaging across stakeholder groups.

Measure and Improve Change Effectiveness

• Define and monitor change KPIs, adoption metrics, organizational health indicators, stakeholder sentiment, and training effectiveness to measure success and recommend improvements.

Collaborate Across Enterprise

• Partner with strategy, program management, HRBP, Communications, learning and development, technology, business operations, and executive leadership to align change activities with business priorities and execution timelines.

Build Sustainable Change Capability

• Establish scalable change management frameworks, governance, templates, and best practices that strengthen organizational change capability and support continuous improvement.

What You’ll Bring

• 7–10 years of experience in Organizational Change Management, Business Transformation, Strategy, Program Management, Organizational Development, Human Capital Consulting, or Business Operations within a global technology or SaaS organization.
• Bachelor’s degree in business, Organizational Psychology, Human Resources, Communications, Management, or a related field; MBA or Master's preferred.
• Proven experience leading enterprise-wide change initiatives, including organizational readiness, stakeholder engagement, executive communications, adoption, learning, and capability-building programs.
• Strong expertise in change management frameworks such as PROSCI, ADKAR, Kotter, or equivalent methodologies.
• Demonstrated success partnering with Director, VP, and Executive-level stakeholders, with exceptional facilitation, executive communication, and influencing skills.
• Strong analytical and problem-solving capabilities with experience measuring adoption, organizational health, and change effectiveness through defined KPIs and metrics.
• Experience operating in highly matrixed, fast-paced organizations and collaborating across multiple business functions.
• Demonstrated ability to influence senior stakeholders in complex matrix environments, resolve conflict constructively, and bring strong business acumen and street-smart judgment to transformation governance discussions.
• Proficiency with Microsoft 365 and modern collaboration platforms; experience using AI tools such as Microsoft Copilot, ChatGPT, or Claude to enhance communications, enablement, and change planning is highly desirable.

Preferred Qualifications

• PROSCI Change Management, PMP, Agile, Lean, or equivalent professional certification.
• Experience in Management Consulting (e.g., McKinsey, BCG, Bain, Deloitte, Accenture, EY, PwC, KPMG) or leading enterprise digital transformation, operating model redesign, organizational design, workforce transformation, or technology implementation initiatives.

Beyond the Resume

• People-Centric Strategist: Drives successful transformation by balancing business objectives with organizational behaviour, culture, and employee experience.
• Influential Leader: Builds trust, aligns diverse stakeholders, and drives adoption through collaboration rather than authority.
• Executive Storyteller: Simplifies complex transformation into compelling narratives that inspire confidence and action.
• Capability Builder: Creates scalable change frameworks, leadership capabilities, and organizational practices that sustain long-term transformation.
• Data-Driven Change Leader: Uses adoption metrics, stakeholder insights, and organizational health indicators to measure success and continuously improve outcomes.
• Thrives in Ambiguity: Brings structure, clarity, and confidence to fast-paced, evolving environments.
• Continuous Learner: Embraces emerging change methodologies, AI-enabled tools, and workforce transformation practices to continuously enhance organizational effectiveness.

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.