Regional Director of Operational Excellence

Overview

Expand Access. Strengthen Leadership. Transform Hospice Care.

We are seeking a Regional Director of Operational Excellence to join our leadership team and play a pivotal role in developing hospice branch operations, orientation processes, and quality care delivery across Florida. You will partner directly with clinical and administrative leaders to strengthen local teams, support regulatory readiness, and ensure hospice services meet the highest standards of excellence.

This role requires regular, in-person travel across assigned branches in Florida and reports to the Vice President of Operations.

As Regional Director of Operational Excellence, you will:

• Serve as a strategic advisor and mentor to branch leaders, ensuring alignment with operational and clinical standards

• Provide hands-on support with onboarding, coaching, and retention of new leaders

• Conduct on-site visits and audits, identifying opportunities for education, training, and process improvement

• Collaborate with leadership teams to promote clinical compliance, high-quality patient care, and staff engagement

• Coordinate with regional leaders, medical directors, and corporate staff to implement operational best practices

• Support preparation and readiness for inspections, licensure, and accreditation surveys

• Serve as a resource for regulatory updates, clinical systems, and policy compliance

• Lead hospice quality assurance and performance improvement (QAPI) activities

• Participate in patient care coordination and hospice service delivery reviews across varied settings

• Track in-service training compliance and support professional development across the region

About You

What You’ll Bring:

• Registered Nurse (RN) with active, unencumbered license in your state of residence

• Minimum of five years’ operations or leadership experience, with at least three years in hospice

• Strong communication, coaching, and leadership skills

• CPR certification

• Willingness and ability to travel regularly throughout assigned region

Preferred (Not Required):

• Bachelor’s degree in nursing or a related field

• Regional or multi-site leadership experience in hospice

• Experience with training development, team education, or clinical integration

• Knowledge of hospice compliance, quality metrics, and regulatory frameworks

• Familiarity with HomeCare HomeBase or similar EMR systems

Specialized Knowledge/Skills:

• Strong understanding of state/federal healthcare regulations

• Ability to review financial metrics and operational performance

• Excellent time management, prioritization, and follow-through skills

• Comfortable working independently while collaborating cross-functionally

• Ability to manage data, deliver reports, and drive field-level execution

License & Certifications:

• Active RN license (required)

• Valid driver’s license and automobile liability insurance

• CPR Certification

Technology & Tools:

• Intermediate Excel skills

• Basic PowerPoint skills

• Experience navigating electronic systems, EMRs, and compliance tools

This position requires a Florida Level 2 background screening through the Care Provider Background Screening Clearinghouse. For information regarding the screening process, please visit the Florida Care Provider Background Screening Clearinghouse Education & Awareness website: https://info.flclearinghouse.com

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply now and lead the way in creating consistent, high-quality hospice operations that make a difference in every community we serve.

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Location

Gentiva Hospice

Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.