Client Onboarding Project Manager

Client Onboarding Project Manager

THE OPPORTUNITY

A great client experience starts long before go-live.

As a Client Onboarding Project Manager at CirrusMD, you’ll be at the center of bringing new clients to life, guiding them from signed contract through implementation, onboarding, and a successful launch.

You’ll connect the dots between clients, consultants, vendor partners, and teams across our organization, turning complex implementations into clear, actionable plans. Some days you’ll be mapping milestones and coordinating workstreams. Other days you’ll be solving an unexpected challenge, bringing the right experts together, or helping a client navigate an important decision.

Through it all, you’ll keep everyone moving toward the same goal: a smooth launch and a client experience that starts strong from day one.

If you love bringing order to complexity, building trusted relationships, solving problems, and watching a big project come together, we’d love to meet you.

WHAT YOU’LL MAKE HAPPEN

• Own the launch. Lead new client implementations from signed contract through onboarding and successful go-live.
• Build the roadmap. Create thoughtful, individualized project plans with clear milestones, responsibilities, dependencies, and deadlines.
• Connect the dots. Bring clients, consultants, vendor partners, and internal teams together around a shared implementation plan.
• Keep things moving. Track deliverables, communicate progress, manage deadlines, and make sure important details don’t fall through the cracks.
• Partner with technology and data teams. Work closely with Business Intelligence, Information Technology, and other technical resources to ensure each client’s programs are built, supported, and measured effectively.
• Build trusted partnerships. Develop strong relationships with clients, consultants, vendors, and subject matter experts throughout the onboarding experience.
• Solve the messy stuff. Spot potential risks early, remove roadblocks, and escalate challenges when additional support is needed.
• Create a great first impression. Help make every implementation feel organized, responsive, collaborative, and client-focused.
• Jump into other high-impact work. Support priority projects through the Enterprise Project Management Office (EPMO) as opportunities arise.
• Take on other responsibilities as needed to support our clients, team, and business.

YOU MIGHT BE A GREAT FIT IF...

You’re the kind of person who can keep a complex project organized without losing sight of the people behind it.

You bring:

• A bachelor’s degree.
• Experience in project management and account or client management.
• Experience managing multiple complex projects with competing priorities, stakeholders, deliverables, and deadlines.
• A collaborative approach and a knack for getting different teams moving toward the same goal.
• Strong organizational skills and the flexibility to adjust when priorities or plans change.
• Confidence leading meetings, asking thoughtful questions, and helping teams move toward decisions.
• Excellent communication and presentation skills, including comfort working with clients, leaders, consultants, and subject matter experts.
• The ability to take something complicated and make it easier for others to understand.
• Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Teams, Zoom, and similar business tools.
• Professionalism, accountability, and sound judgment when working with confidential information.
• You've led implementations within healthcare, health benefits, insurance, digital health, or another complex client environment.

WHAT’S IN IT FOR YOU

Great work is easier when you feel supported at work and outside of it, too. As part of the broader Quantum Health organization, CirrusMD associates have access to a comprehensive benefits package designed to support your health, financial well-being, growth, and life outside of work.

Compensation: Competitive base pay, incentive plans, and employee referral bonuses.

Coverage: Health, vision, and dental coverage featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP resources, CirrusMD services, and more.

Retirement: 401(k) with up to a 4% employer match and full vesting from day one.

Balance: Paid Time Off (PTO), seven paid holidays, parental leave, volunteer days, paid sabbaticals, and more.

Development: Tuition reimbursement up to $5,250 annually, certification and continuing education reimbursement, discounted higher education partnerships, paid training, and leadership development opportunities.

Culture: A people-first environment built around collaboration, inclusion, community, philanthropy, sustainability, and making a meaningful difference through the work we do.

Environment: A modern workplace experience with casual dress, full-service dining, free snacks and drinks, a complimentary 24/7 fitness center with group classes, outdoor walking paths, a game room, and additional on-site conveniences.

Want a closer look at our workplace? Check out our home.

READY TO JOIN US?

We want you to know what to expect. Here’s what the journey looks like:

Application → Assessment (if needed) → Interviews → Offer → Background Check → Start Your Career!

A FEW THINGS TO KNOW

Current Associates: Already part of the Quantum Health/CirrusMD team? Apply internally through Lever.

Diversity, Equity & Inclusion: We welcome everyone. We value the different backgrounds, perspectives, and experiences people bring to our organization. We’re committed to empowering our Employee Resource Groups and are proud to be an equal opportunity employer.

Agencies: We do not accept unsolicited resumes or outreach from third parties. A signed MSA and approval from Talent Acquisition to submit candidates for a specific requisition are required for third-party submissions to be eligible for payment.

Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing basis without requiring sponsorship.