INACTIVE
Full-Time
Product Expert
Posted on 3/2/2023
Growth marketing automation platform
Consumer Software
Compensation Overview
$2.5 - $22
Junior, Mid, Senior
London, UK
Required Skills
Sales
Zendesk
Salesforce
Marketing
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills
- Passionate about creative problem solving for customers and end users
- Self-motivated, eager to learn and thrive in a collaborative environment
- Capable of adapting quickly to changing priorities
- Experience with or able to quickly pick-up:
- Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
- Web works, networking, and software products
- DNS, IPs and other networking concepts
- APIs
- Email marketing platforms and E-Commerce platforms
- Full authorisation to work in the UK without any restrictions
- Fluent in written French at business level
Responsibilities
- Develop an in-depth knowledge of the Klaviyo platform
- Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
- Diagnose software issues and resolve escalated customer complaints engage using established processes
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
- Communicate thoughtfully and effectively with all Klaviyo customers
- Document troubleshooting and problem resolution steps
Klaviyo's missions is to help companies retain customers and maximize their ROI. Klaviyo’s data–proven customer platform allows companies to send relevant, well–timed emails and SMS that increase lifetime values.
Company Stage
IPO
Total Funding
$1.5B
Headquarters
Boston, Massachusetts
Founded
2012
Growth & Insights
Headcount
6 month growth
↑ 20%1 year growth
↑ 39%2 year growth
↑ 60%INACTIVE