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EGYM

Smart gym tech, software, services

Renewal Specialist

Account ManagementConfirmed live in the last 24 hours
Full-timeMunich, GermanyNo salary listed

About the Job

Requirements

  • A completed degree in a business-related field (BWL or Business Administration) or comparable commercial vocational training.
  • At least 2 years of experience in B2B sales, account management, or customer success, focused on contract and price negotiations.
  • Ideally, familiarity with SaaS or subscription-based business models.
  • Strong negotiation skills, ability to identify business opportunities, and ability to build and expand sustainable customer relationships.
  • Ability to understand KPIs and use them to make informed decisions and direct activities.
  • Solution-oriented and independent working style, with familiarity with Salesforce or comparable customer relationship management systems.
  • Very good German skills (C2) and solid English skills (at least B2), with the ability to communicate complex matters clearly.

Responsibilities

  • Own the full renewal process for customers, from analyzing existing contracts and negotiating prices and terms to successfully closing renewals.
  • Prioritize the customer portfolio using metrics such as revenue growth, profitability, and long-term customer retention.
  • Conduct structured, solution-oriented customer conversations, lead price negotiations, and develop creative solutions to complete renewals successfully.
  • Work daily in Salesforce, evaluate contract data and KPIs, derive actions, document progress transparently, and keep the process efficient, traceable, and scalable.
  • Collaborate closely with Sales and Customer Growth to implement integrated renewal strategies and ensure a seamless transition of customers into the next support phase.
  • During the first six months, learn internal processes, tools, and the renewal playbook, and become familiar with daily operations.
  • Develop detailed understanding of pricing structures, contract types, and metrics.
  • Take ownership of initial renewal cases, conduct customer conversations, and manage initial contract closings.

Desired Qualifications

  • Familiarity with SaaS or subscription-based business models.

About the Company

EGYM

Smart gym tech, software, services

EGYM builds a connected fitness ecosystem that combines smart gym hardware, software, and services to help fitness facilities run more efficiently, attract new members, and keep existing members engaged. Its products automate operations for low-staff clubs and support premium member care with personalized workouts for larger facilities, with bespoke solutions for big chains. The core idea is to collect and analyze member activity, guide workouts, and deliver engaging, personalized experiences that simplify administration and boost retention. Revenue comes from selling hardware and software, providing services, and offering differentiated, data-driven member offerings that encourage upsells. By tracking progress and maintaining ongoing member motivation, EGYM aims to improve facility profitability and long-term member retention.

Company size
201-500
Company stage
Series G
Total funding
$609M
Headquarters
Munich, Germany
Founded
2010

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