Prominent Edge

Real-time analytics platform for public safety

Business Support Analyst

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeGaithersburg, MD, USAIn-person

About the Job

Requirements

Demonstrated progressive experience in a service desk/help desk environment supporting financial and administrative applications.
Experienced working in a team-oriented, collaborative environment.
Excellent customer service, verbal, and written communication skills. Proven ability to follow written and verbal instructions.
Ability to deal with problems involving few concrete variables in standardized situations. Proven ability to resolve problems quickly using sound judgement.
Proficient understanding of general accounting principles.
Proficient in Microsoft technologies, including Word, Excel, PowerPoint, Outlook, and Teams as well as with Adobe and with Internet browsers.
Proven ability to prioritize multiple tasks in a fast-paced environment.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Demonstrated strong documentation skills.
Ability to absorb and retain information quickly with a demonstrated ability to conduct research on a wide range of computing issues. Proven analytical and problem-solving abilities.

Responsibilities

Serve as the customer-facing, single point to assist end users of all skill levels over the phone, in person, or by using other assistance technologies to address a wide variety of questions concerning financial and administrative applications.
Follow up to ensure customer satisfaction.

Salary Range: 56000 to 58000 (Currency: USD) (Pay period: per-year-salary)

We are looking for a Business Support Analyst with financial application knowledge for Tier I Help Desk in Gaithersburg, MD to join our team at Prominent Edge. We are a small, stable, growing company that believes in doing things right. This role serves as the customer-facing, single point to assist end users of all skill levels over the phone, in person, or by using other assistance technologies to address a wide variety of questions concerning financial and administrative applications as well as to follow up to ensure customer satisfaction.

Minimum Qualifications

Demonstrated progressive experience in a service desk/help desk environment supporting financial and administrative applications.
Experienced working in a team-oriented, collaborative environment.
Excellent customer service, verbal, and written communication skills. Proven ability to follow written and verbal instructions.
Ability to deal with problems involving few concrete variables in standardized situations. Proven ability to resolve problems quickly using sound judgement.
Proficient understanding of general accounting principles.
Proficient in Microsoft technologies, including Word, Excel, PowerPoint, Outlook, and Teams as well as with Adobe and with Internet browsers.
Proven ability to prioritize multiple tasks in a fast-paced environment.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Demonstrated strong documentation skills.
Ability to absorb and retain information quickly with a demonstrated ability to conduct research on a wide range of computing issues. Proven analytical and problem-solving abilities.

Minimum Education

Associate’s degree with one year of responsible experience working with financial and administrative application experience, or equivalent to two years of coursework from an accredited college or university and one year of responsible experience working with financial and administrative application experience or relevant experience as determined by the COR on a case-by-case basis.

W2 Benefits

3 weeks paid time off per year + 10 Holidays
Six percent 401(k) matching, vested immediately
We offer comprehensive health care plan(s) with nationwide coverage for you and your family
This organization participates in E-Verify

About the Company

Prominent Edge

Real-time analytics platform for public safety

Prominent Edge provides advanced digital solutions and data analytics for public safety, healthcare, and space exploration, partnering with the CDC, NASA, and UL to turn complex data into actionable insights. Its flagship open-source platform, StatEngine, collects and analyzes real-time data and displays dashboards and visualizations to support rapid decision-making for public safety organizations. The company differentiates itself through hands-on technical expertise combined with a mission-driven approach and targeted collaborations that tailor tools to real-world needs rather than generic software. Its goal is to help clients resolve complex data challenges, improve safety and health outcomes, and boost operational efficiency by turning data into timely, meaningful actions.

Company size: 11-50
Company stage: Grant
Total funding: $500K
Headquarters: Nokesville, VA
Founded: 2014

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