LevelUp

Mobile ordering, loyalty, payments for restaurants

Order Processing Tech Support Specialist

Customer SupportConfirmed live in the last 24 hours

ContractManila, Metro Manila, Philippines₱30k - ₱35k /moRemote

About the Job

Requirements

Hands-on experience with Salesforce Sales Cloud, including opportunities, accounts, quotes, orders, and pipeline stages.
Two to three years of technical customer support experience supporting users in real time via live chat platforms such as Slack or Zendesk.
Demonstrated experience troubleshooting order-processing issues, such as validation errors and user errors.
Strong written and verbal English skills to explain complex technical fixes to non-technical teams.

Responsibilities

Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce over Slack and Zendesk.
Identify what is blocking an order or opportunity, including a validation error, incorrect field value, or wrong selection, and advise the user on resolving the error.
Investigate orders that fail during processing, reproduce the issue where possible, and isolate the cause before escalating.
Document resolutions, tag tickets correctly, and contribute to the internal knowledge base so recurring issues can be resolved more quickly.

Desired Qualifications

Working knowledge of NetSuite as an enterprise resource planning system.
Experience in order management, order processing, or sales operations support, or equivalent hands-on experience working with sales orders.
Hands-on experience with SQL, BigQuery, or data reporting tools.
Familiarity with Jira for issue tracking, escalation, and ticket management.
Experience working for a hosting or business-to-business software-as-a-service company.

Salary Range: 30000 to 35000 (Currency: PHP) (Pay period: per-month-salary)

Company Overview

LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.

Position Overview

We're looking for an Order Processing Tech Support Specialist to join our support team. This role is the first point of contact for the sales team when they hit issues in Salesforce, covering day-to-day order troubleshooting. We want someone with a keen eye for detail who can pinpoint the errors and misconfigurations, who genuinely enjoys solving problems, communicates clearly and comfortably, and takes pride in making sure the sales team feels supported.

Reference: 2632-304138

Responsibilities

Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, over Slack and Zendesk
Identify what's blocking an order or opportunity, whether a validation error, an incorrect field value, or a wrong selection, and advise the user on resolving the error
Investigate orders that fail at the point of processing, reproducing the issue where possible and isolating the cause before escalating
Document resolutions, tag tickets correctly, and contribute to the internal knowledge base so recurring issues are faster to resolve next time

Requirements (Must-haves)

Salesforce Sales Cloud Experience: Hands-on experience with Salesforce Sales Cloud, including opportunities, accounts, quotes, orders, and pipeline stages.
2–3 Years Technical Customer Support: Proven track record supporting users in real-time via live chat (Slack, Zendesk, or similar platforms).
Problem-Solving Skills: Demonstrated experience troubleshooting order processing issues, such as validation errors and user error
Communication: Exceptional written and verbal English skills to translate complex technical fixes to non-technical teams.

Nice-to-Haves

Working knowledge of NetSuite as an ERP system

Experience in order management, order processing, or sales operations support, or equivalent hands-on experience working with sales orders

Hands-on experience with SQL, BigQuery, or data reporting tools.

Familiarity with Jira for issue tracking, escalation, and ticket management.

Experience working for a hosting or a B2B SaaS company.

About the Company

LevelUp

Mobile ordering, loyalty, payments for restaurants

LevelUp builds a mobile platform for restaurants that unifies loyalty, payments, native online ordering, CRM, and marketing. Restaurants integrate LevelUp to offer rewards, mobile ordering, gifting, and targeted campaigns, powered by data analytics to personalize offers. The product is B2B, earning revenue from subscriptions, payment transaction fees, and premium or custom features. LevelUp differentiates itself with an end-to-end mobile experience for a broad range of brands, including a built-in campaign creator and scalable mobile strategies to boost engagement and sales.

Company size: 51-200
Company stage: Acquired
Total funding: $90.9M
Headquarters: Boston, MA
Founded: 2008

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