Swap
Returns management and financing for retailers
Agentic Commerce Director
Hybrid role in London.
About the job
- At least 8 years of software engineering experience, including at least 3 years in an engineering leadership or management role.
- Ability to work cross-functionally with Engineering, Product, and Commercial teams, translate business goals into clear engineering priorities, and keep stakeholders aligned.
- Ability to contribute hands-on when needed rather than only delegating.
- Lead, grow, and inspire a team of engineers on the Agentic Commerce team, including recruiting talent, developing careers, managing performance, and setting the bar for engineering excellence.
- Drive execution across the full software development lifecycle, from discovery and planning through delivery, monitoring, and iteration, with a focus on shipping quality software at speed.
- Embed artificial intelligence-first thinking into the team's day-to-day work by championing artificial intelligence tooling to automate processes, accelerate development cycles, and remove friction throughout the engineering workflow.
- Work closely with Product, Engineering, and Commercial leadership to align on roadmap priorities, surface dependencies early, and ensure cross-functional delivery runs smoothly.
- Define and uphold engineering best practices across code quality, system design, testing, and deployment.
- Foster continuous improvement by running retrospectives, identifying bottlenecks, and driving meaningful changes to how the team operates.
- Stay close to the JavaScript ecosystem and emerging technologies to inform technical direction.
- Experience working in a start-up or scale-up environment.
- Hands-on experience building or managing teams working on agentic systems, large language model-powered products, or artificial intelligence-driven workflows.
- Strong background in distributed systems and cloud-native architecture; Google Cloud Platform is a plus.
- Background in e-commerce, fintech, or similarly high-growth product domains.
About the company
SwapCommerce helps online retailers manage returns and exchanges while offering flexible financing. Its platform lets customers receive the correct item before sending back the wrong one, turning returns from a cost into a growth lever and reducing lost sales. It combines returns management with financing products, including queued refunds and returns-based funding, so retailers can access funds when they need them instead of waiting for refundable cash. Revenue comes from service fees for returns/exchange management and financing charges. The company differentiates itself by delivering an integrated solution that pairs a smoother returns experience with working capital tools tailored to small and medium e-commerce stores. Its goal is to improve customer satisfaction, protect revenue, and maintain healthy cash flow for retailers.
Company Size
201-500
Company Stage
Series C
Total Funding
$151.7M
Headquarters
London, United Kingdom
Founded
2021
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Simplify's Take
What believers are saying
- Swap raised $100 million in January 2026 from DST Global and ICONIQ.
- On September 15, 2026, Swap hired Michael Douroux as Chief Revenue Officer.
- Swap now supports over 1,000 businesses globally, strengthening distribution and product validation.
What critics are saying
- Shopify and specialist returns vendors can bundle overlapping features faster than Swap by 2027.
- Swap's 2026 expansion sprawl across payments, AI storefronts, and logistics dilutes execution focus.
- No public profitability data or moat-proving retention metrics expose a brutal Series C payback test.
What makes Swap unique
- Swap unifies returns, cross-border, tax, inventory, and storefronts into one operating system.
- Checkout+ turns returns into revenue, with opt-in rates above 60% in live deployments.
- Agentic storefronts doubled conversion and cut returns 20% since the May 2026 launch.
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Benefits
Stock Options
Health Insurance
Wellness Program
Gym Membership
Mental Health Support
Paid Vacation
Paid Holidays
Company Social Events
Growth & Insights and Company News
6 month growth
↑ 6%1 year growth
↑ 0%2 year growth
↑ 11%Swap expands leadership team to scale its next phase of global growth. New CFO, CTO and SVP of Product join to strengthen Swap's operational scale, product development, and global expansion. Swap, the commerce operating system powering the next generation of agentic commerce, announced three senior leadership appointments: Peter O'Higgins as Chief Financial Officer, Piotr Uryga as Chief Technology Officer, and Krzysztof Marcisz as Senior Vice President of Product. The appointments mark an important step in Swap's continued growth, bringing together leaders with a proven track record of scaling high-growth technology companies through periods of rapid expansion and transformation. The new leaders will oversee three functions central to Swap's next chapter - finance, engineering and product - helping the company strengthen its core e-commerce solution capabilities while continuing to expand agentic commerce offerings. Their focus will be on scaling these functions while ensuring the company is equipped to support an expanding customer base and global footprint. "Swap has reached an important inflection point in its growth, where the opportunity is no longer just to grow the business, but to build the company and infrastructure to support the scale ahead," said Sam Atkinson, CEO and Co-founder of Swap. "Peter, Piotr and Krzysztof bring deep experience building finance, engineering and product organizations through periods of rapid growth and transformation. Their arrival strengthens the foundation we need to serve a rapidly expanding customer base, enter new markets and continue building Swap into a global company." As CFO, O'Higgins will build the financial infrastructure to support the company's continued growth, including strengthening the company's finance operations and planning as it scales across markets and products. Peter was formerly Managing Director for the UK and Europe at Brex, and Revolut's first CFO, helping build the finance function as the company grew from around 40 employees with no revenue to more than 850 employees and a revenue run rate of more than $100 million. Uryga will join as CTO with a focus on scaling Swap's engineering organization and technology infrastructure to support a broader product portfolio and growing global customer base, while building the technical foundation for the company's next phase of product development. He joins from Tripadvisor, where he led more than 300 engineers across Viator and Tripadvisor Experiences, and previously built Qualtrics' European R&D organization from the ground up, growing it to 200+ people through a period of rapid growth. As SVP of Product, Marcisz will shape Swap's product strategy as the company expands its platform and builds new capabilities around agentic commerce, bringing together product, design, research, and data to accelerate product development. Marcisz previously led a 60+ person product, design, research and data science organization for Tripadvisor and Viator Experiences. Before that, he built Qualtrics' European product organization and led the team through the company's $8 billion acquisition by SAP and subsequent public listing. Swap now supports over 1,000 businesses globally, with more than 350 employees across London, New York, Amsterdam and more. This leadership expansion marks the next step in the company's growth, bringing in the experience and expertise needed to scale the business, deepen its product and technology capabilities, and support the growing needs of customers around the world.
Swap, a commerce operating system for agentic commerce, has appointed three senior leaders to support its expansion. Peter O'Higgins joins as CFO, previously serving as Revolut's first CFO and helping grow the company from 40 employees to over 850 with a revenue run rate exceeding $100 million. Piotr Uryga becomes CTO, coming from Tripadvisor where he led 300+ engineers. Krzysztof Marcisz joins as SVP of Product, previously leading a 60+ person team at Tripadvisor and Viator. The appointments aim to strengthen finance, engineering and product functions as Swap scales globally. Founded in 2022, the company now supports over 1,000 businesses with more than 350 employees across London, New York and Amsterdam.
Swap has launched Checkout+, a premium checkout feature that combines free returns and order protection into a single opt-in experience for e-commerce brands. The solution aims to transform post-purchase operations from a cost centre into a revenue stream. Checkout+ replaces traditional returns subscriptions and covers return shipping costs on opted-in orders. Brands earn a share of opt-in revenue whilst Swap handles claims through an automated portal. The platform reports opt-in rates consistently exceeding 60% in live deployments. For shoppers, Checkout+ provides free returns with instant prepaid labels and package protection against loss, damage, or theft. More than 20 brands have already adopted the solution. Founded in 2022, Swap serves over 800 brands with its commerce operating system, which includes AI-powered storefronts, fulfilment, and global operations infrastructure.
Willy Chavarria's Adidas World Cup collection launches exclusively through ai-powered shopping. June 12, 2026 Designer Willy Chavarria aims to give fans a fun, frictionless way to shop his new Adidas World Cup collection through an AI-powered agentic storefront powered by Swap. In simple terms, Swap Storefront is a user-friendly ecommerce infrastructure that gives consumers an easy, interactive way to browse and buy products using AI chat rather than traditional e-commerce. Instead of navigating menus or search bars on a traditional website, shoppers tell an intelligent assistant what products they're interested in, then have the agent find options. The AI agent also offers users personalized recommendations of matching items, builds outfits on a personalized avatar in real-time, and lets them check out seamlessly. The designer's World Cup collection with Adidas - the first major fashion exclusive to launch on the Swap platform - reimagines football-inspired design through a contemporary lens, drawing from the legacy of the Mexican National Team and incorporating Chavarria's personal exploration of identity, heritage, and belonging. "We are excited to be able to bring Willy Chavarria to our customers as the business continues to grow on a global scale," says Chavarria, CEO and creative director. "A key pillar of our brand is the feeling of connectedness with our community, and Swap will change the way consumers around the world are able to interact with us. This level of access reaches areas where we may not have a physical presence yet, and we're grateful to be working with a platform that puts the power of brand experience and client interaction back in our hands rather than diluting or complicating the process." The release reflects a trend among footwear and apparel brands toward AI-powered shopping that feels more experiential and less transactional. Those qualities made the approach a good fit for a launch like Chavarria's latest, which emphasizes community and culture. Since Swap launched Storefront in May, the platform has demonstrated conversion rates twice as strong as traditional ecommerce and seen a 20 percent reduction in returns compared to traditional e-commerce purchases. Swap data suggests that the technology also reduces cart abandonment significantly. "Major drops deserve more than a static product page. We built Swap Storefront for brands that see commerce as an experience, not just a transaction," says Sam Atkinson, co-founder and CEO of Swap. "Willy Chavarria chose Swap Storefront because he wanted a launch experience that felt premium, interactive, and seamless from discovery through checkout. Being selected as the exclusive launch partner for this collaboration is a major milestone for our platform and a strong validation of where online retail is headed." The post Willy Chavarria's Adidas World Cup collection launches exclusively through ai-powered shopping appeared first on footwear plus magazine.
Fashion designer Willy Chavarria is exclusively launching his new adidas World Cup collection through Swap, an AI-powered storefront platform. The collection, available through ai.willychavarria.com, marks the first major fashion exclusive on Swap's platform. The collection draws inspiration from the Mexican National Team and football culture, reflecting Chavarria's exploration of identity and heritage. Through Swap's AI agent, shoppers can explore products via guided discovery, receive personalised recommendations, virtually try on items in real time, and complete purchases within the branded experience. Since launching last month, Swap Storefront has demonstrated twice the conversion rates, three times longer site engagement, and 20% fewer returns compared to traditional e-commerce. Founded in 2022, Swap serves over 800 brands with its agent-led commerce platform.