Training General Manager

Job Description

About the Role

Catapult Concepts is looking for a Training General Manager with the ability to make an immediate impact overseeing our restaurant operations. The ideal candidate has shown the ability to execute company objectives while executing at a high level. The Training General Manager will be expected to improve and build upon our existing SOPs and training processes while inspiring a group of operators to uphold brand standards. This position has an incredible runway and upside in an exciting, quickly-growing company that is making a positive impact for restaurant owners.

This early hire should have a strong work ethic and displays grit, determination, and a passion for getting things done. Overseeing the entire training process, you will be responsible for the overall success of each of our store launches and follow-up training. This includes, but is not limited to, the creating and executing of training procedures, certifying trainers, leading a training team, quality control and food safety. The ideal candidate is organized, has high standards, and is a self-starter. 

The Training General Manager requires an innovative professional who has the ability to think outside the traditional restaurant experience. Having trained workers in a kitchen environment is crucial for your success.

Working closely with the Founder and CEO, this dynamic and hands-on role will be responsible for much of our operating performance by training and re-training fulfillment kitchens, KPI management, and writing scalable systems and processes that set us and our kitchens up for success.

The Training General Manager requires a person with deep restaurant or hospitality experience that can walk into any kitchen and identify opportunities for efficiencies that will generate financial success.

Qualifications

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as deemed necessary.

• Plan and organize your daily time to support our fulfillment kitchens.

• Be on site at our fulfillment kitchens performing trainings on company food standards, recipes and procedures

• Communicate with fulfillment kitchens during the onboarding process.

• Maintain menus on delivery service providers as needed

• Be intimately involved in inventory management for fulfillment kitchens

• Develop and maintain performance standards for all aspects of company operations.

• Operate within our standard operating procedures (SOPs) while constantly improving them.

• Communicate and schedule trainings with fulfillment kitchen ownership

• Ability to schedule and manage a team of trainers

• Interview, train, and develop any new Operations team members.

• Identify and resolve any concerns with fulfillment kitchens, delivery service providers, and vendors.

• Work as a team and maintain open communication directly with the founder and all other departments to identify and resolve areas for improvement.

• Drive and deliver products using our company vehicle as scheduled and needed.

What You Bring To The Table:

• 3-7 years experience in a hospitality environment

• Experience working with reputable brands is a plus

• Track record of inspiring and holding operators accountable to meet brand standards

• Experience in creating and administering training programs

• Servsafe certified and an understanding standard food safety procedures

• Self-starter attitude with effective interpersonal skills

• Ability to excel in a fast-paced work environment with a growing start-up company

• Organization and strong time management skills, with a proven ability to meet deadlines

• Willing to travel with access to a car, ability to be mobile on short notice

• You are able to work evenings and weekends as needed

• A passion for the future of the restaurant business

• Entrepreneurial spirit/Go-getter

Additional Information

All your information will be kept confidential according to EEO guidelines.