Heidi Health
Medical document management for GP-patient communication
Account Executive - Enterprise
More locations: New York, NY, USA
About the job
- A proven track record of closing deals, owning outcomes, and consistently meeting or exceeding targets.
- The ability to communicate clearly and credibly and earn trust with clinicians, operators, and executives.
- The ability to sell effectively in ambiguous situations and continuously improve sales execution.
- Experience selling software is preferred; healthcare or Software as a Service experience is helpful but not required.
- Own and close a defined book of enterprise opportunities across the United States healthcare market.
- Run full-cycle sales processes from discovery through close, including multi-stakeholder and executive-level deals.
- Partner with Sales Development Representatives and Business Development Representatives to convert qualified leads into vertical opportunities and closed revenue.
- Conduct discovery to understand clinical workflows, operational constraints, incentives, and customer pain points.
- Analyze complex clinical and operational processes and articulate where Heidi creates leverage and return on investment.
- Deliver product demonstrations and presentations tailored to specific customer use cases.
- Build and manage a pipeline using outbound, inbound, and product-led signals.
- Navigate procurement, legal, and security conversations.
- Collaborate with Product, Marketing, Operations, and Customer Success to maintain deal momentum and complete successful handoffs.
- Refine messaging, positioning, and deal strategy to compete effectively with incumbents and outperform the market.
- Experience selling software.
- Healthcare or Software as a Service experience.
About the company
Heidi Health builds a digital platform for managing medical documents and streamlining communication between general practitioners (GPs) and patients in Australia. It keeps referrals, prescriptions, test results, and follow-ups organized in one place and makes it easy to schedule appointments and message a GP. The product works through a web and mobile interface that users access via subscriptions or usage fees, giving teams and individuals quick, tap-away access to essential information. The company differentiates itself by focusing on the GP-patient workflow and convenient document management within the Australian market, delivered with a user-friendly experience and a culture of fast delivery and warmth. Heidi Health aims to reduce the need for physical waiting rooms, improve preventive and continuous care, and provide a clear, affordable way for practices and patients to manage medical information.
Company Size
501-1,000
Company Stage
Series A
Total Funding
$107.9M
Headquarters
Melbourne, Australia
Founded
2019
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Simplify's Take
What believers are saying
- September 2026 Toronto HQ adds $25.4 million investment and 30+ planned jobs.
- July 2026 NHS Midlands named Heidi sole supplier across 15 trusts and 1,239 GP practices.
- August 2026 Innowell integration saves clinicians up to five hours weekly in mental health care.
What critics are saying
- HSSIB opened a 2026 safety investigation into ambient voice technology after patient-harm concerns.
- NHS Midlands rollout is closed and opt-in, limiting expansion beyond committed trusts.
- A serious documentation error or safety incident would trigger procurement freezes and trust-wide abandonment.
What makes Heidi Health unique
- Heidi handles 2.5 million weekly consults across 190 countries and 110 languages.
- Heidi owns its stack, keeping data control and in-house model deployment.
- Heidi fits inside existing consultations, avoiding workflow changes and extra IT friction.
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Benefits
Hybrid Work Options
Paid Holidays
Paid Sick Leave
Professional Development Budget
Company Equity
Growth & Insights and Company News
6 month growth
↑ 7%1 year growth
↑ 5%2 year growth
↑ 5%From Melbourne to 190 countries: Heidi named Best in Tech's AI Gamechanger of the Year. AI healthcare platform Heidi took home two top honours in the Startup Daily Best in Tech Awards. AI medical scribe Heidi began with a simple premise: free up doctors from time-consuming admin to spend more time with patients. What followed was rapid growth across the globe, outpacing every other startup in Blackbird Ventures' portfolio, including Canva. Over the past 18 months, the company has grown from US$15 million to approximately US$50 million in annual recurring revenue, closed a $98 million Series B led by Point72, and expanded its team to almost 500. In October 2025, the company's value was reported to be $703 million, on target for a potential $1 billion valuation in the future. "This is a Melbourne startup gone global," says Dr Simon Kos, Heidi's chief medical officer. "Right now we're in 190 countries, we're in 110 languages and we're doing 2.8 million notes a week, which makes us the world's biggest scribe by volume." They did that in just three years. Get the best of Startup Daily straight to your inbox. That reach, and its impact on clinicians and patients, helped Heidi take out two awards at the Startup Daily Best in Tech Awards 2026: AI Gamechanger, presented by The Nudge Group, and Scaleup of the Year, presented by AWS Startups. The AI Gamechanger award celebrates a startup or scaleup using artificial intelligence to deliver practical and impactful AI applications that solve real-world problems. It's an achievement that Kos says marks only the beginning of Heidi's journey. "There's a quiet revolution going on in healthcare, and it means better care for people all around the globe," he told Startup Daily. More time on patients, not paperwork. No doctor went into medicine to spend hours charting and compiling patient notes. Yet a 2025 survey found nearly a third of Australian GPs were experiencing burnout, while doctors reported spending an average of 15% of their day on administrative tasks. It was a problem Heidi cofounder Dr Thomas Kelly knew firsthand. Throughout his medical career, he watched colleagues leave the profession under the weight of administrative work, high patient volumes and mounting pressure on an already stretched system. Heidi is designed to take some of that work out of the consultation, capturing conversations and turning them into clinical notes and other documentation so doctors can spend more time focused on their patients. Rather than asking clinicians to fundamentally change how they work, the platform sits around the consultation. Tools such as Heidi Evidence can also surface relevant medical evidence during an appointment, giving doctors access to information at the point it is needed. Crossing the AI barrier. Healthcare has been slower than many industries to embrace AI, largely because the stakes are so high. "Healthcare is an incredibly conservative industry with low levels of digitisation and really sensitive data, and if you get it wrong, patients' lives are on the line," Dr Kos explains. Heidi has tackled that sensitivity with safeguards including pseudonymisation and by keeping its core technology in-house. "One of the hardest things was to get artificial intelligence used in healthcare, and we crossed that barrier," Kos says. By owning its full stack, Heidi can keep greater control over patient data and deploy its technology directly within hospital systems, rather than relying on third-party models. Next, Dr Kos says the company is looking beyond transcription towards a more integrated product, where a single patient interaction could trigger actions such as referrals and follow-ups. Doubling the world's healthcare capacity. Independent pilots across Australian healthcare settings found Heidi returned an average of 59 minutes of capacity to clinicians each day. For Dr Kos, that is only the beginning. "[We're] on a mission to double the world's healthcare capacity by 2030," he said. The ambition comes as healthcare systems around the world grapple with rising demand and limited clinical capacity. Heidi's bet is that AI can help close some of that gap by giving clinicians more time to see and care for patients. Already, the technology has been implemented across major Australian health services including the Royal Children's Hospital in Melbourne and Queensland's Children's Health Service. In New Zealand, Heidi was approved as one of two AI healthcare providers approved for public health use before being rolled out across emergency departments nationwide. For Dr Kos, the bigger story is what that growth means for doctors and patients. "It's not just another story of, 'Oh, we're a successful business,'" he says. "We are actually changing people's lives. You've got clinicians that are able to see more patients." Thank you to the Startup Daily Best in Tech Awards 2026 partners:
Heidi, sitehive, the Laundry lady, and UNSW Founders among 15 winners at the Startup Daily Best in Tech Awards 2026. AI dominated Startup Daily's 2026 Best in Tech Awards as Heidi bagged two wins and women founders surged. Artificial intelligence featured prominently in the this year's Startup Daily Best in Tech Awards, with Heidi, the AI health platform helping doctors track patient interactions globally, taking home two awards. The sold out awards dinner with 220 guests heard from entrepreneur turned federal MP Allegra Spender who discussed risk and purpose in building startups in Australia. ""Startups are about two things - it's taking a big risk, and that's a big cost for people, when they give up a job or to say, 'I want to create something different'," she said. "But if you want to take that risk, it's about a purpose, and that's what's been so inspiring about so many of the awards finalists and winners - the positive change they want to create in the world is amazing." Heidi took home Scaleup of the Year and the AI Gamechanger awards. AI also featured prominently with Annie Liao, founder of Build Club, the global AI community, named Future Leader, and 1000 Women in AI, founded by Emma Earley, winning the GSD Award. Having launched 1000 Women in AI, a free program, while heavily pregnant with her second child, Earley reached her goal in just two weeks and is now has a target of 1 million women. Get the best of Startup Daily straight to your inbox. She said the GSD Award "means a lot for all of those women that are at home on parental leave thinking, how do I get back in the workplace? How do I build a startup? It's totally possible, but more importantly, it recognises that we want to see the gender gap in AI closed and not a thing." Once again, women featured prominently in the fourth annual Best in Tech awards, with 2025 winner Paz Pisarski, founder of the The Community Collective named Industry Champion, while Ovum AI founder Dr Ariella Heffernan-Marks was named Best New Founder. Heidi Health's Dr Simon Kos said the Scaleup of the Year award was recognition for the three years of hard work towards their ambition to double the world's healthcare capacity by 2030. "This is a Melbourne startup gone global. Right now we're in 190 countries, we're in 110 languages, and we're doing 2.8 million notes a week, which makes us the world's biggest scribe by volume," he said. "There's a quiet revolution going on in healthcare, and it means better care for people all around the globe." AWS Startups were once again the major sponsor, having supported the Best in Tech Awards since they began in 2023. Christian Hernandez, senior startup partner, AWS Startups, said it was important to celebrate the achievements of the local ecosystem, and the Best in Tech awards created an incredible buzz. "No one really sees the hard work that goes into being in a startup, and building your own business and struggling and fighting every single day," he said "You forget where you have come from and what type of achievement that you're able to come with. And to be celebrated by all your peers, that's amazing. I think that we bat above our weight as Australians. We're the true underdog story, but we do achieve so many things because we just keep going and we always have that instinct to keep pushing on. And that's, that's great." The Startup Daily Best in Tech Awards were also supported by Tank Stream Labs, Nudge Group, The Founders Union and The Pillars. Here is the full list of the 15 winners from the Startup Daily Best in Tech Awards 2026: Heidi - Scaleup of the Year. Supported by AWS Startups From Melbourne to 190 countries, Heidi now supports 2.5 million patient interactions every week, technology the best of Australian tech at a global scale. SiteHive - startup of the Year. Supported by AWS Startups Construction sites don't have to be terrible neighbours. SiteHive monitors noise, dust and vibration in real time, helping teams tackle problems before they escalate. Aquila space technologies - most innovative startup. Supported by Tank Stream Labs Aquila is a transforming changing into a cordless world, and kept a robot moving for 24 hours using laser light, opening new possibilities for drones and satellites. Paz Pisarski, The Community Collective - Industry Champion. Supported by The Pillars Startups need community, not just capital. Paz Pisarski, founder of the The Community Collective, and the 2025 Future Leader winner, has funded over 100 scholarships and helped hundreds of companies build stronger communities. Heidi - AI Gamechanger. Supported by Nudge Group Doctors should be treating patients, not drowning in paperwork. Heidi uses AI to handle clinical notes, giving clinicians more time for the people who need them. Dr Ariella Heffernan-Marks, Ovum AI - Best New Founder. Supported by Nudge Group Dr Ariella Heffernan-Marks turned her own healthcare frustrations into Ovum AI, helping women track symptoms and be heard by doctors. Artemis structural intelligence - best regional startup. Structural safety shouldn't depend on waiting for cracks to show. Artemis, founded by Darren Foster, Queensland's Sunshine Coast, with a base in the USA, uses sensors and AI to detect hidden damage in bridges and aircraft. Hemant Chaurasia - Best technical leader. From helping Astra become the fastest privately funded company to reach orbit, to building Fleet Space's technology for finding critical minerals faster, our winner thinks very big and builds accordingly, Dr Hey-munth Chaurasia is the 2026 Best technical leader. Stephanie Larson, Nutromics - startup employee of the Year. The inaugural winner, Stephanie Larson has been a senior operations analyst at Victorian diagnostic monitoring manufacturer Nutromics for the past four years. She collaborates with the teams on business strategy development, financial modelling, company goal-setting frameworks, data management, and increasing technical process efficiency. UNSW Founders - best incubator. Since 2017, UNSW Founders has backed more than 1,000 startups, with its 10x companies now worth more than $1 billion combined and is regarded as Australia's best university startup program. DiaperRecycle - best sustainability startup. DiaperRecycle, founded by Cynthia Banako, finds new uses for the fibre and plastic from one of landfills biggest challenge, disposable nappies. Gega Elements - Best New idea. The chips powering AI, EVs and space depend on two obscure metals Australia barely refines. Gega Elements is building a cleaner way to recover gallium and germanium from mining waste. The Laundry lady - best startup marketing. A pile of washing became a tech-powered business spanning four countries and more than 600 Laundry Partners. Our winner, founded by Queensland entrepreneur Susan Toft turned one of life's dullest chores into a scalable marketplace. Annie Liao, Build Club - Future Leader of the Year. What began as a community for people curious about AI has grown into a global network helping tens of thousands learn, build and launch as Annie Liao built Build Cub and took it global. 1000 Women in AI - The GSD Award. Emma Earley set out to help 1,000 women get confident with AI. She did it while in the last trimester of her pregnancy, hit that target in just two weeks and kept going. 1000 Women in AI is free, practical and deliberately anti-hype, and now getting more women into the rooms where AI's future is being shaped. Thank you to our Startup Daily Best in Tech Awards 2026 partners:
Royal Wolverhampton and Walsall Healthcare select preferred AVT. September 11, 2026 7:18 am The Royal Wolverhampton NHS Trust and Walsall Healthcare NHS Trust have announced Heidi as their preferred supplier for ambient voice technology following a "successful pilot of the solution in a number of departments". The eight month pilot introduced the technology across the Walsall Healthcare emergency department, medical same day emergency care, dermatology, ENT and audiology, as well as obstetrics and gynaecology. Here, clinicians used Heidi's solution to generate structured clinical notes from patient consultations, reviewing and approving prior to their addition to the patient record. Findings showed that the solution worked to reduce clinician documentation time to less than four minutes per patient over the pilot phase. Jamil Aslam, lead for quality improvement and AVT at Walsall Healthcare, said: "By using ambient voice technology responsibly, we have been able to reduce the time staff spend on documentation and give them more time with the people who matter most - our patients." Roll out of the technology is set to begin across emergency departments and outpatient specialties at both trusts, with plans for it to be live in all areas by 2028, the trusts note. Simon Evans, group deputy chief executive and chief strategy officer, spoke of the trusts' commitment to adopting innovative digital solutions to improve the patient experience, adding: "The implementation of ambient voice technology will support our clinicians to deliver patient care by reducing the administrative burden, giving them back more time during a consultation to focus on each patient's needs." Wider trend: AVT Kingston and Richmond NHS Foundation Trust has begun its rollout of Lyrebird Health AVT, initially in the emergency department, gastroenterology, and gynaecology outpatients. The trust has been working in partnership with other South West London trusts and the SWL Acute Provider Collaborative to introduce AVT, the board noted earlier this year. A second phase of the rollout is also planned, to include more outpatient specialties and community services, followed by other clinical areas, Kingston and Richmond shares. Deployment is being coordinated with partner organisations across the region to promote consistency in approach. Digital Health and Care Wales is launching a £10 million open framework agreement for AVT solutions, aiming to support the adoption of tech to improve clinical documentation processes. The agreement is intended to maintain a "pre-qualified list" of AVT suppliers, who will have to meet conditions enabling their participation and achieve a minimum evaluation threshold. According to DHCW, AVT solutions could include ambient voice capture, speech-to-text transcription, generative AI summarisation, suggested structured clinical coding, intelligent summarisation, automated template population, review and approval workflows, integration with GP systems, and insights and reporting. The Health Services Safety Investigations Body (HSSIB) has launched an investigation into the use of AVT in hospitals, following engagement with stakeholders including representatives from national bodies that highlighted potential safety issues. The investigation looks to explore the ways in which the use of AVT has contributed, or may contribute to, patient harm, along with the wider patient safety risks of its use, and how accountability for AVT safety is understood on a local and national level. According to HSSIB, it will use a specific analysis framework developed for generic AI systems to make its assessment.
Heidi establishes North American HQ in Toronto. September 9, 2026 TORONTO - Invest Ontario welcomes a planned $25.4 million investment from Heidi as the company establishes its North American headquarters in Toronto, reinforcing Ontario's position as a global hub for AI-enabled healthcare innovation. This expansion reflects the Melbourne-based company's long-term commitment to Ontario's technology and healthcare sectors. The new office has already recruited 17 employees and is expected to create over 30 additional high-skilled jobs in the coming years. Heidi develops AI-powered tools that support clinical documentation and workflow management for healthcare providers. From its Toronto headquarters, the company will lead its North American market expansion, while supporting R&D in product innovation and strengthening strategic partnerships across the region. "Our decision to anchor our North American operations in Toronto is a testament to the city's status as a global leader in artificial intelligence and health-tech," said Jessie Young (pictured), president of North America, Heidi. "The value of this investment lies in its impact on the clinician, patient, and healthcare system. By building a local team, we are ensuring that our AI Care Partner is deeply rooted in the clinical realities and regulatory standards of the Canadian market, delivering reimagined healthcare that expands the capacity of the entire system." Heidi's AI Care Partner has supported 11 million clinical hours in Canada since it launched. Canada is now Heidi's second largest market globally and its fastest-growing. The platform is designed to anticipate and progress patient care across the full clinical journey, streamlining clinical workflows, reducing administrative burden and enabling clinicians to spend more time focused on patients. "Establishing our North American headquarters in Toronto is a pivotal milestone in our mission to double healthcare's capacity without dehumanizing it," said Dr. Thomas Kelly, CEO and co-founder of Heidi. He added, "Ontario's AI talent and its world-class network of research hospitals and academic institutions make it the ideal environment for Heidi to innovate and scale. By collaborating with Ontario's leading healthcare partners, we are helping provide clinicians with the AI tools they need to focus entirely on patient interaction." The expansion aligns with Ontario's Primary Care Action Plan by equipping clinicians with digital tools that improve efficiency, strengthen access to care, help patients stay connected to providers and reduce strain across the healthcare system. "Heidi's decision reflects Ontario's leadership in AI and the collaborative ecosystem that enables innovators to grow and deliver meaningful impact. We are delighted to support Heidi's expansion, which will create high-skilled jobs and help scale AI-driven solutions that address real challenges facing healthcare systems," said Khawar Nasim, CEO of Invest Ontario. Heidi is building partnerships across Ontario's healthcare and innovation ecosystems, working with organizations such as the Nurse Practitioners' Association of Ontario and collaborating with the Vector Institute to advance AI research. These relationships, supported by provincial partners like Supply Ontario and OntarioMD, aim to accelerate the adoption of Heidi's platform in frontline clinical environments. By integrating into the workflows of healthcare networks across the province - including Halton Healthcare and multiple Ontario Health Teams (OHTs) - Heidi is helping clinicians work alongside next-generation healthcare technologies to reduce burnout and improve patient access. About Invest Ontario Invest Ontario is the dedicated agency for investment attraction in the province. Canadian Healthcare Technology serve as global businesses' partner and one-window access to Ontario, providing expertise and tailored services throughout their investment journey. With a focus on the advanced manufacturing, life sciences and technology sectors, Canadian Healthcare Technology is committed to securing strategic investments that create jobs, generate returns to the province and drive Ontario's long-term economic growth and global competitiveness. About Heidi Heidi is building an AI Care Partner, with a mission to double the world's healthcare capacity by supporting every stage of care delivery. Used across emergency departments, general practice, and specialist clinics, Heidi supports more than 2.7 million patient visits each week in 110 languages across 190 countries.
Heidi Health, an Australian healthcare AI company, has raised $16.6 million in a Series A follow-on round led by Headline, with participation from Local Globe, Anthology, and existing investors including Blackbird and HESTA. The company's AI scribe automates clinical documentation, saving doctors over two hours daily on note-taking and paperwork. Since launching in February 2024, Heidi has supported over 20 million patient interactions globally. As of March 2025, clinicians use the platform in over one million consultations weekly. The funding will help Heidi expand beyond scribing to include pre-chart summaries, clinical guideline access, and patient engagement outside clinics. The AI operates across various clinical environments, from emergency departments to surgical theatres, whilst maintaining full compliance with regional privacy regulations. Heidi has secured adoption across the US, UK, Canada, and Australia, including deployments with NHS's Modality Partnership and Beth Israel health system.