Acxiom

Data management and marketing services provider

Delivery Analyst

Data EngineeringConfirmed live in the last 24 hours

Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

Typically requires a minimum of 2 years of related experience with a Bachelor's degree, or equivalent work experience.
A bachelor's degree from a four-year college or university or a minimum of 2 years of relevant industry experience in Information Technology.
Proficiency with Microsoft Office applications.
Ability to communicate with clients and internal stakeholders and provide status updates.
Attention to detail when monitoring and auditing solution processing services.
Depending on assignment, familiarity with USPS Address Standards; auditing and monitoring techniques and tools such as portal and Nexus; industry regulations; the Fair Credit Reporting Act; email; privacy; relational database design; encryption and decryption tools or formats including PGP/GPG, SDMS and GIS; Outside List Manager; Activate; Orbiter; DataStage; AOFT; OES; Unix; FUSE; SQL and PL/SQL; Perl; shell scripting; campaign management tools; Linux; UltraEdit; File Medic; Syncsort; and file transfer protocols.
General knowledge of Information Technology practices.

Responsibilities

Own on-time input and output delivery, including taking initiative to monitor work after hours.
Manage personal time to meet deadlines, including monitoring work after hours.
Coordinate source file receipt with clients, vendors, and internal stakeholders.
Verify input and output counts, monitor data processing jobs, and audit and verify results against historical trends.
Set up and build processing flows, including ad hoc, new-build, and more complex flows.
Validate source and output data, data formatting specifications, and output requirements against specifications and service level agreements to ensure zero defects.
Deliver accurate output information to clients or their vendors through appropriate data processing platforms and transfer mechanisms.
Ensure compliance with quality assurance processes, established procedures, project requirements, and service level agreements or expectations.
Research and troubleshoot data or processing issues, advise teams and clients on necessary solution changes or fixes, and implement those fixes.
Communicate professionally with clients, stakeholders, and internal teams; lead client meetings about solutions, research, issues, change management, and troubleshooting; and serve as the client point of contact for solution components.
Facilitate change management by participating in scoping, estimating, and implementing solution changes, and mentor less experienced Delivery Analysts in the change management process.
Own high-complexity assignments and moderate-complexity assignments, provide oversight or review for low-complexity assignments, and adjust work in view of the broader process.
Apply advanced knowledge of delivery analysis.

Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors less experienced team members.

Location: Lomas Atlas, Mexico City, MX
Please submit CV in English.

DUTIES AND RESPONSIBILITIES

Accountable for ownership of on-time input and output delivery, including taking initiative to monitor after hours
Accountable to manage their own time in order to meet deadlines, including taking Initiative to monitor work after hours
Coordinates and manages source file receipt with clients, vendors, and/or internal stakeholders
Verifies input/output counts, monitors data processing jobs and audits/verifies the results based on historical trends
Setup and build processing flows, including ad hoc, new build and more complex flows
Accurately validates source and output data, data formatting specifications, and output requirements according to specifications and service level agreements ensuring zero defects
Delivers accurate output information to clients and / or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms
Ensures compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectations
Researches, troubleshoots and takes action regarding data or processing issues according to product, client and / or third-party vendor specifications. This includes advising the team and clients on necessary solution changes or fixes to implement as well as the actual work to implement/fix.
Professionally communicates internally and externally with clients and stakeholders as determined by the nature of the discussion. Leads client meetings as it pertains to solution, research, issues, change management and trouble shooting. Point of contact to clients for solution components as well.
Facilitates change management - includes participating in the scoping, estimating and implementing the change to the solution. Also mentoring less experienced Delivery Analysts in the Change Management process.
INDEPENDENT CONTRIBUTOR: Fully functional and self-directed. Provides formal mentorship. High complexity assignments- owner. Moderate complexity assignments - owner (1 or >). Low complexity assignments - provide oversight/review. Regularly leads self and established as specialist. Sees the whole picture and adjusts work accordingly.
PRODUCT KNOWLEDGE AND UNDERSTANDING: Advanced, proven knowledge of delivery analysis.

Preferred Qualifications:

Typically requires a minimum of 2 years of related experience with a Bachelor's degree; or equivalent work experience
Bachelor’s degree from a four-year college or university or minimum 2 years relevant industry experience in the area of Information Technology
Microsoft Office applications
Demonstrated ability to communicate with clients and internal stakeholders – providing status
Attention to detail, important to monitor and audit solution processing services
Utilization of some of the following, depending on specific work assignment:
USPS Address Standards
Knowledge of auditing /monitoring techniques and tools (portal, nexus)
Industry regulations
FCRA
Email
Privacy
Understanding of relational database design
Working Knowledge (Understanding of Syntax) for those that apply to specific assignment:
Encryption/Decryption (PGP/GPG, SDMS, GIS)
Outside List Manager
Activate
Orbiter
Datastage
AOFT
OES
Unix
FUSE
SQL / PL –SQL
Perl
Shell Scripting
Campaign Management Tools
UNIX / LINUX
UltraEdit
File Medic
Syncsort
File Transfer Protocols
General knowledge of Information Technology practices

Primary Locations:

Mexico City

Additional Locations (if applicable):

About the Company

Acxiom

Data management and marketing services provider

Acxiom collects, analyzes, and sells consumer and business information to support targeted advertising and marketing services. Its offerings center on data management and audience targeting, including data onboarding through its LiveRamp unit, which connects online data with offline identities. After selling its core Marketing Solutions division to IPG in 2018, Acxiom now operates as a standalone division within IPG and focuses on data-driven marketing, identity resolution, and data services for advertisers. Unlike many competitors, Acxiom combines long-standing data assets with modern identity-driven activation through LiveRamp, enabling marketers to reach and measure audiences across channels. The company’s goal is to help advertisers plan, reach, and evaluate campaigns by using accurate, connected customer data across digital and offline environments.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Conway, AR
Founded: 1969

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