Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account ManagementMastercard’s Austria Account Management team builds and grows trusted partnerships with leading financial institutions and fintech clients in one of our strategically important European markets. As Manager, Account Management, you will serve as a central point of contact for an assigned customer portfolio, developing a deep understanding of each client’s priorities and connecting them with the right Mastercard products, services, and expertise.

This is an individual contributor role reporting to the Vice President of Account Management. You will work closely with colleagues across Product, Services, Specialist Sales, and other functions to shape customer strategies, identify commercial opportunities, and coordinate solutions that support sustainable portfolio growth. The role offers significant exposure to senior client stakeholders and the opportunity to contribute directly to Mastercard’s growth in Austria.

The Role
· Drive delivery against sales, net revenue, and portfolio growth targets.
· Develop and manage a strong sales pipeline across key customer accounts, working closely with Services, Product, Specialist Sales, and other internal teams.
· Develop customer strategies, compelling value propositions, messaging, and tailored business proposals.
· Analyze customer businesses through profitability modelling, financial forecasting, market intelligence, and competitive analysis to identify growth opportunities. 
· Lead commercial negotiations and manage the customer agreement process through successful execution. 
· Build and maintain strong, trusted relationships with senior customer stakeholders.
· Collaborate effectively across Mastercard’s functions and markets, contributing to a high-performing and supportive team environment.

All About You

· Proven experience in developing and executing sales strategies for complex and/or large customer accounts preferred in the consulting, IT, or financial services industry.
· Strong track record of achieving sales and revenue targets while building long-term, trusted customer relationships.
· Demonstrated ability to leverage Mastercard’s core products, services, capabilities, and rules to create value and drive business growth with customers.
· Strong commercial and analytical skills, with the ability to translate complex data and insights into actionable business strategies.
· Excellent communication, negotiation, and stakeholder management skills, including confidence engaging with senior executives.
· A university degree in business administration, economics, or technical discipline is a prerequisite for this position.
· Fluent in German and English, with strong business communication skills in both languages.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.