Emerging Travel Group

Global travel technology platform for bookings

Senior BPM Engineer / Systems Analyst

Backend EngineeringUpdated on Nov 12

Full-timeRemote in SerbiaNo salary listed

About the Job

Requirements

Three or more years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes.
Solid production experience with Camunda 7 or 8.
Expert knowledge of BPMN 2.0, DMN, and FEEL.
Proven experience integrating via REST APIs, JSON, and message brokers such as Kafka.
Understanding of and interest in modern AI/LLM solutions for business process integration.
Ability to independently gather and clarify technical requirements while working closely with business stakeholders and technical teams.
Communication skills and willingness to collaborate and share expertise.

Responsibilities

Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation, including greenfield work and ongoing improvements.
Configure and maintain logic and prompts in no-code AI platforms, including voice-bot call-flow schemes, LLM classifiers, and other AI-driven tools.
Support and debug active automation scenarios in Camunda Operate, delivering quick fixes and continual improvements in production environments.
Integrate processes with internal and external systems via REST APIs, JSON, and message brokers such as Kafka.
Collaborate cross-functionally with product, technical, and analytics teams.
Continuously adopt and champion new technologies and AI integrations, and promote a culture of automation across the organization.

Desired Qualifications

Automation experience in customer support or operational business teams.
Experience specifying API and integration requirements.
SQL skills for data validation and process behavior analysis.
Experience with prompt engineering and no-code or low-code AI platforms.

Senior BPM Engineer / Systems analyst

Emerging Travel Group · Serbia (Remote) · Full-time · Posted 2026-09-03

Workplace: remote

Department: Analytics

Description

Key Responsibilities

Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements).
Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools.
Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments.
Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka).
Collaborate cross-functionally with product, technical, and analytics teams.
Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization.

Requirements

3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes.
Solid experience with Camunda 7/8 in production environments.
Expert knowledge of BPMN 2.0, DMN, and FEEL.
Proven experience in integrations via REST API, JSON, and message brokers (Kafka).
Understanding and interest in modern AI/LLM solutions (for business process integration).
Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams.
Communication skills and willingness to collaborate and share expertise.

Nice-to-have

Automation experience in customer support or operational business teams.
Experience specifying API and integration requirements.
SQL skills for data validation and process behavior analysis.
Experience with prompt engineering and no-code/low-code AI platforms.

Benefits

Flexible schedules and opportunity to work remotely.
Ambitious and supportive team who love what they do, appreciate each other, and grow together.
Internal programs for adaptation and training, development of soft skills, and leadership abilities.
Partial compensation for participating in external training and conferences.
Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
Corporate prices on hotels and travel services.
MyTime Day Off - an extra non-working day without loss of compensation.

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About the Company

Emerging Travel Group

Global travel technology platform for bookings

Emerging Travel Group is a global travel technology company that builds online booking platforms for individuals, travel agents, and corporate clients. Its main product, RateHawk, lets users search and book hotels, flights, transfers, car rentals, and related services, with the company earning commissions and service fees from bookings. The platform connects travelers with suppliers and hoteliers, who can list their accommodations to gain visibility and reach a larger audience. The company differentiates itself through its large global footprint (operations in over 220 source markets) and its large corporate client base (more than 4,000 companies), as well as offering a broad range of travel services under its brands. The goal is to simplify and improve the travel industry—making travel easier and more rewarding for professionals while broadening access for individual travelers.

Company size: 1,001-5,000
Company stage: Series F
Total funding: $78.8M
Headquarters: Wilmington, DE
Founded: 2010

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