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Transcom

Outsourced AI-driven CX solutions provider

Wellness Coach

People & HRPosted on Nov 5
Full-timePasig, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

  • A college degree in Psychology or a similar track is required.
  • At least 1 to 3 years of relevant experience in coaching, mentoring, or counseling is required.
  • Excellent communication skills are required.
  • A high level of confidentiality is required.
  • The candidate must be amenable to working on site and on a shifting schedule.

Responsibilities

  • Conduct face-to-face, virtual, or other counseling and coaching sessions.
  • Create or implement an individualized plan or program based on each person's needs.
  • Monitor progress toward goals at specified times to track achievement.
  • Schedule regular individual and group coaching sessions.
  • Facilitate webinars and other health and wellness learning activities.
  • Store and organize confidential files, including intake session documentation.
  • Collect, monitor, and evaluate data to track employee progress.
  • Provide timely monthly reports on organizational Wellness KPIs.
  • Assess critical needs and refer employees to mental health professionals when necessary.
  • Perform other tasks assigned by management.

Desired Qualifications

  • Being a licensed Psychologist, Guidance Counselor, or Psychometrician is a plus.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1995

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