Call Center Representative
About the job
- An associate degree or equivalent is required, or a combination of education and experience.
- At least one year of customer service, bank operations, regulatory, and security experience is required.
- At least one year of call center or banking-related experience is required.
- A high school diploma or General Education Degree (GED) is required.
- Advanced keyboarding skills are required.
- Ability to work under pressure and multitask is required.
- Ability to take initiative and exercise good judgment is required.
- Verbal communication, listening, telephone, and people skills are required.
- Data entry skills and attention to detail are required.
- Respond to and resolve routine telephone calls from clients and bank employees about client accounts and related services, following established policies, procedures, and service quality standards.
- Maintain knowledge of bank products and services to address client inquiries and identify opportunities to attract, retain, and expand client relationships.
- Interpret and explain bank charges, policies, procedures, special programs, and rates, and initiate appropriate transactions to satisfy client requests.
- Resolve routine client service issues promptly by reviewing issues, researching them, and initiating resolutions within established guidelines.
- Inform clients about the causes of problems and explain corrective actions being taken.
- Advise management of irregular or recurring problems and suggest service improvements for the call center.
- Follow established bank policies, procedures, and guidelines for transaction processing and client service.
- Protect the bank’s assets and income and maintain the confidentiality of client information.
- Follow the bank’s information security policies and procedures.
- Obtain and monitor bank account documentation.
- Promote the bank’s philosophy of excellent client service.
- Support the Community Reinvestment Act through participation in community organizations.
- Maintain current knowledge of bank regulations and ensure compliance with applicable federal, state, and bank policies, procedures, and regulations.
- Perform other duties as assigned.
About the company
River City Bank is a boutique commercial bank serving California with assets over $6 billion. Its services include loans, deposits, and cash management tools for business, consumer, and commercial real estate clients. The bank emphasizes a concierge-like level of service at every touchpoint, aiming to redefine the banking experience through personalized, client-focused support. It is the largest independent, locally owned and managed bank in the Sacramento region, with additional offices in the San Francisco Bay Area and a presence in Southern California. The company targets continued growth and relationships by providing tailored financial solutions backed by traditional banking reliability as a member of FDIC and Equal Housing Lender.
Company Size
201-500
Company Stage
IPO
Headquarters
Sacramento, California
Founded
1963
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Simplify's Take
What believers are saying
- Q2 2026 net income reached $19.6 million, up 27% year over year.
- Deposits rose $854 million year over year, funding $6 billion in assets.
- Public listing and the new San Francisco office expand visibility and deal flow.
What critics are saying
- The August 2026 IPO was 100% secondary, leaving no new capital for growth.
- Commercial real estate drove 2026 loan growth, exposing RCBC to Bay Area stress.
- A future credit shock would quickly crush a high-return boutique bank's franchise.
What makes River City Bank unique
- River City Bank is Sacramento's largest independent bank, now public on Nasdaq RCBC.
- Its 2026 San Francisco office houses project finance and the Clean Energy Division.
- It pairs concierge-style commercial banking with zero non-performing loans and 29% efficiency.
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Company News
Alchemist CDC Workforce Academy earns 2026 AHEAD grant. September 24, 2026 Alchemist Community Development Corporation (Alchemist CDC) received a $200,000 grant from FHLBank San Francisco as part of its AHEAD program. The Access to Housing and Economic Assistance for Development grant recognizes the Alchemist Workforce Academy, which helps individuals build skills, gain experience, and connect with employment opportunities. River City Bank partnered with Alchemist CDC on the AHEAD grant application, securing funding to expand the Workforce Academy's services. Based in Sacramento, Alchemist CDC is a leader in workforce and economic development, helping residents access opportunity while strengthening the regional economy. The Workforce Academy prepares participants for in-demand careers and supports long-term employment. The grant will enable Alchemist CDC to serve more individuals and expand the program's reach across the Sacramento region. The award is part of FHLBank San Francisco's record $10 million investment in 72 community development projects across California, Arizona, and Nevada in 2026, reflecting a shared commitment to expanding economic opportunity, particularly in low- to moderate-income communities. As a River City Bank client, River City Bank is proud to see Alchemist CDC recognized for the Workforce Academy's success in helping people prepare for and advance in meaningful careers. To learn more about how the Alchemist Workforce Academy is making a difference, visit: https://alchemistpublicmarket.com/inclusive-economic-development.
River City Bank announces closing of initial public offering. August 7, 2026 SACRAMENTO, Calif. - River City Bank (NASDAQ: RCBC) (the "Bank") today announced the successful completion of its initial public offering (IPO) of 2,700,000 shares of its common stock at a public offering price of $45.00 per share. The Bank's common stock began trading on the Nasdaq Capital Market under the symbol "RCBC" on August 6, 2026. The offering consisted solely of existing shares held by two of the Bank's long-time shareholders associated with the family of the Bank's founder, Jon Kelly. As a result, the IPO was structured as a 100% secondary offering, with no new shares issued by the Bank. The offering provides increased liquidity for shareholders without diluting existing ownership interests or altering the Bank's capital position. About River City Bank. As a leading boutique commercial bank with assets over $6 billion, River City Bank is the largest, independent, locally owned and managed bank in the Sacramento region, with an office in San Francisco and a presence in Southern California. River City Bank offers a comprehensive suite of banking services with a tailored, concierge-like level of service, to redefine the banking experience. Please visit www.rivercitybank.com or call (916) 567-2600. Member FDIC. Equal Housing Lender.
River City Bank (the “Bank”) today announced the pricing of its initial public offering (IPO) of 2,700,000 shares of its common stock at a public offering pr...
River City Bank to debut on Nasdaq after $121.5m IPO
River City Bank has priced its initial public offering at $45.00 per share, offering 2,700,000 shares. The stock is expected to begin trading on the Nasdaq Capital Market under the symbol "RCBC" on 6 August 2026. The offering consists entirely of existing shares held by two longtime shareholders associated with the family of the bank's founder, Jon Kelly. No new shares are being issued by the bank. Raymond James & Associates and Keefe, Bruyette & Woods are serving as joint book-running managers. D.A. Davidson & Co. and Stephens Inc. are co-managers. As of 30 June 2026, River City Bank had approximately $6.0 billion in assets, $4.7 billion in gross loans, and $5.4 billion in deposits.