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Channel Talk

AI-powered customer messaging and CRM platform

Marketing Specialist

Marketing Generalist & ManagementConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listedHybrid

About the Job

Requirements

  • At least five years of marketing experience in content, branding, or public relations.
  • Understanding of B2B SaaS or products with complex customer journeys.
  • Ability to plan and develop customer stories into content.
  • Experience setting goals and leading data-driven performance measurement.
  • Experience collaborating with product, sales, design, and other functions.
  • Ability to define problems and execute autonomously.
  • A portfolio is required, with each project contribution specified.

Responsibilities

  • Discover customer stories across industries and develop them through storytelling in formats such as blog posts, interviews, videos, and case studies.
  • Plan and execute sector-specific campaigns aligned to the customer journey to generate organic leads and increase brand engagement.
  • Design and execute marketing actions aligned with go-to-market strategy in collaboration with product, sales, and customer success teams.
  • Promote the company's thought leadership through media, webinars, and industry events.
  • Operate SEO, social media, and owned-media channels and improve their performance.
  • Quantify results, run data-driven experiments, learn from them, and improve outcomes.

Desired Qualifications

  • Experience directly driving brand growth at a high-growth startup or SaaS company.
  • Experience in overseas SaaS marketing or producing multilingual content, such as English or Japanese.
  • Experience operating communities, developing public relations strategies, or organizing industry webinars and other external engagement activities.
  • Experience developing and executing go-to-market strategy with diverse teams.

About the Company

Channel Talk

AI-powered customer messaging and CRM platform

Channel Talk is an AI-powered customer-messaging and CRM platform that offers a website chat widget, a unified inbox for conversations, AI chatbots and automation, CRM marketing, and team messaging, with integrations to channels like WhatsApp. It centralizes customer messages across websites and messaging apps into one interface, where bots can respond and automate tasks, while teams coordinate marketing and sales. It originated from Channel Corporation (formerly Zoyi) in South Korea and serves customers in Korea, Japan, and other markets. The goal is to improve customer engagement and support by simplifying conversations and automating routine tasks across channels.

Company size
201-500
Company stage
Late Stage VC
Total funding
$43.7M
Headquarters
Seoul, South Korea
Founded
2014

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