Banquet Operations Manager
SGD3.5k - SGD4k
Mid
Singapore
In Person
Food Service & HospitalityFood & Beverage Operations Management
About the job
Requirements
- Three to five years of relevant managerial experience in a four- or five-star hotel or comparable hospitality environment.
- Good written and verbal command of English to communicate effectively with guests, team members, and business stakeholders.
- Proficiency in relevant computer systems and applications.
- Motivation, commitment, a positive attitude, and willingness to learn and develop skills to improve performance.
- Ability to adapt positively to changing operational requirements and perform duties relevant to the role.
- Ability to work collaboratively with colleagues to achieve team goals.
- Strong leadership, people-management, and training skills.
- Guest-focused approach and ability to deliver and consistently uphold high service standards.
- Good knowledge of food and beverage operations, including service standards, cost control, labour planning, beverage menu development, merchandising, and basic financial or accounting processes.
- Strong interpersonal and communication skills and attention to detail.
- Ability to plan and manage people effectively.
- Ability to work effectively under pressure and manage operational demands during busy periods.
- Willingness to work shifts, weekends, and public holidays according to operational requirements.
- Knowledge of relevant occupational health and safety legislation and its implications for department operations.
Responsibilities
- Plan and execute banquet events, ensuring details are managed and guests’ visions are delivered.
- Maintain a strong customer-service focus and take personal responsibility and initiative to resolve issues, communicating clearly with customers and colleagues.
- Suggest improvements to operational and environmental procedures in the hotel.
- Promote Hilton hotel services and facilities to guests and suppliers.
- Perform duties in a manner that ensures workplace safety for oneself and others.
- Seek verbal feedback from customers and staff, agree on and implement customer-service improvements, and respond to complaints and comments with follow-up to the Director of Banquet, Catering Manager, or Food and Beverage Manager.
- Assist guests with reasonable requests and train team members to anticipate guest needs.
- Explain Hilton departmental standards to team members and managers, assess team members against the standards, monitor compliance through regular checks, and implement action plans to address shortfalls.
- Prepare rosters and job schedules to meet business needs, considering internal activities, occupancy, external events, and promotions.
- Assign and delegate duties and authority for Catering department operations, plan ahead, and ensure adequate resources are available.
- Coordinate with Engineering and Housekeeping to ensure cleaning follow-up and procedures are maintained, and maintain good communication with the Kitchen team.
- Maintain the technical knowledge and skills required for the role and maintain event and function histories to support returning events.
- Attend and participate in regular food and beverage operational and roster meetings.
- Communicate hotel and departmental goals, help the team work cooperatively with others, and ensure managers communicate effectively through daily briefings.
- Keep the team informed about departmental, hotel, and company activities, special events, and promotions through regular communication meetings and memos.
- Forecast event requirements 30 days ahead, with detailed forecasting 14 days ahead.
- Complete financial and operating reports as required or requested by the Food and Beverage Manager.
- Set up and maintain departmental leave plans, and determine the quantity and quality of staff needed to operate the department.
- Conduct selection interviews and make recruitment decisions; plan and ensure departmental orientation is carried out.
- Ensure standards training and assessments are conducted, develop and implement departmental training plans, and review and evaluate training activities.
- Review individual and team performance against objectives and provide feedback.
- Participate in trainer programmes and provide structured training to people starting careers in hospitality.
- Communicate occupational health and safety responsibilities to the team and ensure safe and healthy work practices are implemented.
- Ensure hygiene training is conducted at least once a year.
- Carry out other reasonable duties and responsibilities as assigned.
About the company
Hilton Worldwide Holdings operates a global portfolio of hotels and resorts across brands that cater to different travelers, from luxury to extended-stay. It earns money by owning, leasing, managing, and franchising properties, with revenue coming from room bookings, food and beverage, events, and franchise or management fees; Hilton Honors rewards program incentivizes repeat bookings. The company differentiates itself through a broad brand mix, mixed ownership and operating models, and a strong loyalty program that drives guest retention. Its goal is to grow as a leading global hospitality provider by expanding its brand portfolio, loyalty program, and reliable guest experiences to maximize occupancy, revenue, and shareholder value.
Company Size
10,001+
Company Stage
IPO
Headquarters
McLean, Virginia
Founded
1919
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Simplify's Take
What believers are saying
- Hilton opened or announced Firsts in Valencia, Hawaiʻi, Malaysia, and Singapore this quarter.
- Spark by Hilton entered India in 2026, with 150 hotels planned under Olive Hospitality.
- Motto's Japan debut in Kyoto and APAC trend research support expansion into lifestyle demand.
What critics are saying
- Four S sued Hilton in January 2026 after franchise termination and audit failures.
- UNITE HERE targeted Graduate by Hilton in July 2026 over layoffs and union pressure.
- WARN filings hit 778 employees in twelve months, signaling restructuring across U.S. operations.
What makes Hilton Worldwide unique
- Hilton Honors reached 260 million members, powering direct bookings and repeat stays.
- Hilton operates 28 brands and 9,400 properties, covering luxury through extended-stay demand.
- Kyoto will host Hilton's seventh hotel by 2029, showing brand clustering strength.
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Benefits
- Health Insurance
- Paid Vacation
- Paid Sick Leave
- Parental Leave
- 401(k) Company Match
- Mental Health Support
- Wellness Program
- Employee Stock Purchase Plan