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Xerox

Document technology and services provider

On-Site Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeMexicoNo salary listedIn-person

About the Job

Requirements

  • A completed technical career/degree in Information Technology or similar areas is required.
  • At least 2 years of experience in similar positions is required.
  • Knowledge of user support and assistance is required.
  • Knowledge of diagnosing and repairing printing equipment is required.
  • Proficiency with Microsoft Office is required.
  • Service orientation and customer service skills are required.
  • Ability to organize and follow up on incidents and requests is required.
  • Communication and teamwork skills are required.

Responsibilities

  • Monitor and manage printing equipment installed at client premises.
  • Handle and follow up on user incidents and requests.
  • Manage consumables needed to ensure operational continuity.
  • Monitor and follow up on consumables-related alerts.
  • Track service indicators, including service levels (SLA), availability, and productivity.
  • Support equipment implementations, moves, additions, and removals.
  • Provide user support and handle requests related to printing equipment.
  • Maintain effective communication with internal and external clients to ensure service continuity and quality.

About the Company

Xerox

Document technology and services provider

Xerox specializes in document technology and services. It provides printers, copiers, and related document management solutions for businesses, helping them create, store, reproduce, and share documents efficiently. The core technology behind its early products came from xerography, a dry-printing process, which enabled automated copying of plain paper documents. Over time Xerox expanded into services such as managed print and workflow optimization for organizations. The company differentiates itself through a long history of research and development, including the Palo Alto Research Center (PARC), which produced foundational ideas in computing and networking that influenced the broader tech industry, even though Xerox did not always commercialize those inventions itself. Xerox’s goal is to help customers improve productivity and document workflows by providing reliable hardware, software, and services that streamline the way people create and handle information.

Company size
10,001+
Company stage
IPO
Headquarters
Norwalk, CT
Founded
1906

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