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METRO/MAKRO

Wholesale food for HoReCa and traders

Account Manager - Cash & Carry

Account ManagementConfirmed live in the last 24 hours
Full-timeDelft, Netherlands

About the Job

Requirements

  • Have 2–4 years of experience in sales or commercial roles, including at least 1 year in horeca service and at least 1 year in HoReCa as a chef or in a supervisory role.
  • Have an MBO+ diploma, preferably in a commercial or hospitality-related field.
  • Be commercially minded and motivated by active customer contact.
  • Be able to build and maintain strong customer relationships.
  • Speak and write Dutch and English.
  • Live in the sales region.

Responsibilities

  • Build and manage strong relationships with customers in the hospitality sector.
  • Actively acquire new hospitality and foodservice customers with growth potential.
  • Call existing and prospective customers to develop relationships and create commercial opportunities.
  • Deepen relationships with existing customers and increase their wallet share.
  • Advise customers on assortment, food and non-food solutions, and margins.
  • Negotiate commercial agreements and contracts.
  • Work with internal teams to translate customer needs into solutions.
  • Act as the main point of contact for customers in the region.
  • Take ownership of the region and drive growth, customer retention, and commercial results.
  • Identify market opportunities and translate them into concrete actions and revenue growth.
  • Represent the customer internally and collaborate with colleagues across disciplines to realize opportunities and translate customer insights into commercial outcomes.
  • Combine active telephone customer contact with a multichannel approach and work according to the METRO fundamentals.
  • Maintain contact with existing customers and customer relationships.
  • Conduct targeted telephone prospecting to acquire new hospitality customers.
  • Inform customers about Makro's assortment and offerings.
  • Advise customers on assortment, pricing, and purchasing optimization.
  • Cross-sell and upsell food and non-food products.
  • Negotiate contracts and commercial terms.
  • Work toward targets for new-customer growth, customer revenue and wallet share, customer retention, and commercial KPIs including revenue, margin, and acquisition; continuously manage performance, opportunities, and optimization of the approach.

About the Company

METRO/MAKRO

Wholesale food for HoReCa and traders

METRO supplies food and related products to professionals, including hotels, restaurants, caterers (HoReCa) and independent traders, through large physical stores and a delivery network. Its product access combines in-store shopping with Food Service Distribution (FSD) and a digitally connected experience, plus METRO MARKETS, an international online marketplace for professional customers that has grown since 2019. The company’s approach extends across more than 30 countries and relies on a multichannel model to reach about 15 million customers, supported by a workforce of over 85,000 and a 2023/24 sales figure of €31 billion. METRO prioritizes sustainability and reports recognition from indices like MSCI, Sustainalytics and CDP. The goal is to meet professional customers’ needs with reliable, scale-enabled wholesale distribution and digital marketplaces that enable efficient purchasing while expanding international reach.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Düsseldorf, Germany
Founded
1964

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