People Services Generalist - HR

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

Pier Sixty-Six Resort is looking for a seasoned, eager, and enthusiastic People Services Generalist to join the team!

The People Services Generalist supports the daily operations of the People Services department by providing administrative, recruitment, onboarding, employee relations, and team member support. This position helps ensure efficient HR processes, accurate recordkeeping, compliance with company policies and employment regulations, and a positive team member experience.

The People Services  Generalist works closely with department leaders and team members to support the full employee lifecycle, from recruitment and onboarding through employment changes and separation, while maintaining confidentiality and delivering service consistent with the standards of a luxury hospitality environment.

Responsibilities

Employee Relations

• Serve as a primary point of contact for team member and leadership questions regarding HR policies, workplace concerns, and employment practices.
• Conduct employee relations investigations, including gathering statements, conducting interviews, reviewing documentation, and preparing investigation summaries.
• Provide guidance to managers regarding coaching, corrective action, performance concerns, and appropriate documentation.
• Promote a respectful workplace and support the consistent application of company policies.
• Maintain accurate and confidential records of employee relations matters and investigations.
• Assist with identifying workplace trends and recommending solutions to improve employee engagement and retention.
• Support the implementation of corrective action and follow-up plans in partnership with HR leadership.

Recruitment and Talent Acquisition

• Partner with department leaders to identify staffing needs and support recruitment strategies.
• Coordinate recruitment activities, including job postings, candidate screening, interviews, and selection processes.
• Support career fairs, community outreach, university partnerships, and other recruitment initiatives.
• Maintain accurate candidate records within the applicant tracking system.
• Assist with workforce planning, staffing reports, and recruitment metrics.
• Support international recruitment and J-1 exchange visitor programs, as assigned, in coordination with program sponsors and applicable requirements.

Onboarding and Employee Lifecycle

• Coordinate new hire onboarding and orientation to ensure a consistent and positive introduction to the organization.
• Ensure required employment documentation and background screening processes are completed in accordance with established procedures.
• Process and document promotions, transfers, internal opportunities, status changes, and separations.
• Support internal mobility initiatives and ensure established eligibility criteria and approval processes are followed.
• Conduct or coordinate exit interviews and identify opportunities to improve retention and the employee experience.
• Maintain accurate personnel files and employee records throughout the employment lifecycle.

Performance Management and Leadership Support

• Coach managers on performance management practices, documentation, and employee development.
• Assist with performance evaluations, goal-setting processes, and performance improvement plans.
• Support leadership development initiatives and manager training programs.
• Partner with department leaders to address performance concerns and promote accountability.
• Assist with succession planning, internal promotions, and career development initiatives.

Training and Development

• Coordinate mandatory training, compliance training, and professional development initiatives.
• Monitor training completion and maintain accurate training records.
• Support the development and implementation of HR policies, standard operating procedures, and training materials.
• Facilitate or support onboarding sessions, leadership workshops, and team member education programs.
• Promote continuous learning and service excellence across departments.

HR Administration and Compliance

• Maintain accurate and confidential employee records, HRIS data, and personnel documentation.
• Assist with administering employee benefits, leave documentation, and other HR programs in coordination with the appropriate internal teams.
• Support compliance with applicable federal, state, and local employment laws, including wage and hour requirements, employment eligibility verification, and workplace policies.
• Assist with internal audits, employment documentation reviews, and reporting requirements.
• Prepare HR reports related to headcount, turnover, recruitment, retention, employee relations, and other key performance indicators.
• Ensure HR processes are completed accurately and within established deadlines.
• Assist with reviewing and updating employee handbooks, policies, forms, and standard operating procedures.

Team Member Engagement and Retention

• Coordinate employee recognition programs, engagement activities, and team member events.
• Support initiatives that strengthen workplace culture, inclusion, communication, and employee satisfaction.
• Partner with department leaders to identify opportunities to improve morale, retention, and the overall employee experience.
• Promote company values and service standards through daily interactions and HR initiatives.

Additional Responsibilities

• Maintain strict confidentiality and exercise sound judgment when handling sensitive employee information.
• Build effective working relationships with team members, managers, and cross-functional departments.
• Demonstrate professionalism, discretion, and a commitment to service excellence.
• Perform other duties as assigned by HR leadership.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred; equivalent relevant experience may be considered.
• Two to four years of progressive human resources experience preferred.
• Previous experience in hospitality, resort, hotel, or other fast-paced operational environments preferred.
• Experience in employee relations, investigations, performance management, recruitment, and HR administration.
• Knowledge of applicable employment laws and HR best practices.
• Experience with HRIS and applicant tracking systems preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Professional HR certification, such as SHRM-CP or PHR, is preferred.

Core Competencies

• Employee relations and conflict resolution
• Investigation and documentation skills
• Confidentiality and professional integrity
• Communication and interpersonal effectiveness
• Leadership coaching and relationship management
• Organization and attention to detail
• Problem-solving and sound judgment
• Time management and prioritization
• Data analysis and reporting
• Adaptability and collaboration
• Commitment to luxury hospitality and service excellence

Physical Requirements

• Ability to sit, stand, and walk for extended periods as required by daily responsibilities.
• Ability to use a computer, telephone, and standard office equipment for extended periods.
• Ability to move throughout the property to support HR operations, team member meetings, training sessions, and employee events.
• Ability to occasionally lift or carry office supplies and materials weighing up to 15 pounds, with or without reasonable accommodation.

Work Environment

This position operates primarily in an office environment within a luxury resort setting and requires regular interaction with team members and leaders across multiple departments. The HR Generalist must be comfortable balancing administrative responsibilities with employee-facing activities, handling sensitive situations professionally, and responding to changing operational priorities.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities and maintaining a workplace free from unlawful discrimination, harassment, and retaliation. All responsibilities must be performed in accordance with company policies and applicable federal, state, and local laws.

As a valued member of the CoralTree team, you will receive a comprehensive benefits package that includes:  

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort  

Compensation: N/A to 24 (USD)