Technical Support Operations
EPOS
Technical Support Operations
EPOS
Unifies SaaS, payments, financing for SMEs
EPOS · Singapore, Singapore · — · Posted 2026-04-06
Workplace: on_site
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.
Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.
With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.
EPOS is looking for a Technical Specialist to join our Operations team and support both internal office functions and external technical deployments. This is a hands-on, multi-faceted role where you’ll be involved in project rollouts (especially POS systems), network-related troubleshooting, and supporting our overseas intern technician team.
You’ll play a key role in ensuring smooth technical operations, while also acting as a bridge between the intern team and clients when required. The ideal candidate is tech-savvy, resourceful, and enjoys both fieldwork and office-based responsibilities.
This is what your job scope will be...
Execute technical deployments and rollouts for POS systems and other related projects.
Troubleshoot and resolve on-site technical issues, including basic hardware and network problems.
Perform IP configuration, hardware setup, and ensure smooth handover of deployed systems.
Provide client support during deployments and act as a point of escalation for advanced issues.
Support, guide, and mentor deployed intern technicians during their daily tasks.
Represent the intern team in client interactions, resolving service concerns and ensuring communication clarity.
Maintain accurate documentation and report deployment or support-related issues as needed.
You have basic to intermediate knowledge of Windows OS and Android systems.
You’re familiar with Microsoft Excel for tracking, documentation, or data organization.
You have a working understanding of IP networking, hardware setup, and basic troubleshooting.
You’re a clear communicator, both verbally and in writing, and can explain technical concepts simply.
You’re proactive, independent, and organized with good time management skills.
You enjoy solving problems and can adapt quickly in dynamic environments.
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EPOS acts as an all-in-one digitalisation partner for small and medium-sized enterprises. Its flagship EPOS360 product unifies software as a service (SaaS), payments, and financing in one ecosystem, giving SMEs access to AI-powered tools that help them run operations smarter and scale faster. The platform works by integrating disparate business apps, payment processing, and financing options into a single seamless system, enabling automation, data-driven decisions, and easier cash flow management. What sets EPOS apart is its end-to-end approach: instead of piecemeal solutions from different vendors, it provides a unified platform designed specifically for SMEs to digitally transform with confidence. The company’s goal is to turn everyday operational complexity into growth opportunities, helping businesses digitize and expand with practical, integrated tools.
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