Senior Associate, Instructional Designer - Readiness and Associate Experience, Retail Bank

Senior Associate, Instructional Designer | Readiness and Associate Experience, Retail Bank (Hybrid)

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, is one of the largest, most analytically sophisticated Financial Services providers in the world. We offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

This role will be responsible for the design and development of a diverse set of learning materials to support our Retail Banking Teams including Bank Operations, Bank Voice, and Customer Protection. This individual will partner closely with Learning Consultants, Principal Designers, and business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital-first learning methods. This individual will help analyze learning needs, design and develop blended learning solutions from raw materials, and help measure and report on learning effectiveness. They will create facilitator-led training materials, script videos, develop e-Learning courses, structure simulations, and much more. We are focused on delivering memorable, engaging, learning experiences to our associates that drive performance and achieve business objectives by leveraging integrated learning throughout their career.

As a Senior Associate learning designer, you will partner with Principal Designers, SMEs, Project Managers, Facilitators, and Learning Consultants to design and develop engaging learning experiences. In this highly collaborative role, you will support the end-to-end design process and help drive key performance indicators. 

Our Ideal Candidate:

• You have a strong understanding of adult learning theory and evidence-based learning practices, with a passion for translating those principles into modern learning
• You take pride in designing the best learning experience for a specific learning need and have experience with course authoring tools
• You know how to work creatively with business needs & constraints, using good judgment to efficiently deliver high-quality learning solutions
• You value creating learning experiences that are both effective and engaging, solving business needs while delighting and engaging the learner
• You possess excellent organizational skills and are able to effectively prioritize your time to successfully manage multiple projects with different timelines

Key Responsibilities:

• Design and develop content for specific programs and stand-alone offerings that support the learning & performance needs of associates in working in Bank Operations, Bank Voice, and Customer Protection
• Support the needs analysis process by identifying the additional context that will help to ensure successful transfer of skills to the job 
• Recommend effective format/modalities that create an optimal learning experience while demonstrating an understanding of adult learning principles
• Work directly with SMEs to design and develop engaging learning materials and performance support tools (including self-study, classroom, e-Learning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design)
• Demonstrate an aptitude for, knowledge of, and agility with new learning technologies
• Partner with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs
• Collaborate with other Instructional Designers and Learning Consultants on the team to support the ADDIE process, as appropriate
• Take personal responsibility for tasks and follow-through to completion with a high degree of independence while collaborating with the broader team

Location: This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 2 years of experience designing curriculum or programs using a blended learning design and modern learning theories and models
• At least 2 years of experience designing and developing learning solutions for digital, virtual and classroom settings
• At least one year of experience with Google Workspace

Preferred Qualifications:

• 2+ years of experience with Articulate 360
• 1+ year of experience working with an agile team of designers and developers
• 3+ years of experience in training design, development and delivery
• 3+ years of experience leveraging design thinking and human centered design methodologies to solve problems
• Demonstrated experience with incorporating generative AI into the learning design lifecycle 

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $88,800 - $101,300 for Sr. Learning AssociateRichmond, VA: $80,800 - $92,200 for Sr. Learning AssociateWilmington, DE: $80,800 - $92,200 for Sr. Learning Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).