Concierge
About the job
- Previous hospitality, concierge, housekeeping, or guest services experience is preferred.
- Strong customer service and communication skills are required.
- Ability to multitask and adapt in a fast-paced environment is required.
- Ability to work outdoors and around water is required.
- Ability to lift and carry luggage and equipment is required.
- Attention to detail and commitment to cleanliness and safety are required.
- A valid driver's license is required.
- Ability to stand, walk, lift, and bend for extended periods is required.
- Ability to lift up to approximately 50 pounds is required.
- Comfort working in varying weather conditions is required.
- Greet guests warmly and provide personalized service throughout their stay.
- Respond to guest inquiries and assist with reservations for accommodations, on-site amenities, and local experiences.
- Assist guests with requests, directions, schedules, reservations, and general inquiries.
- Anticipate guest needs and proactively resolve issues to ensure satisfaction.
- Maintain knowledge of on-site amenities, activities, and local attractions.
- Assist guests with luggage during arrival, departure, and room changes.
- Transport personal items safely and efficiently.
- Maintain storage areas in a clean and organized manner.
- Assist the housekeeping team during peak times or special situations.
- Help with light cleaning, room staging, linen transport, and restocking supplies.
- Ensure public and guest-facing areas remain clean, orderly, and welcoming.
- Communicate maintenance or cleanliness issues promptly.
- Support guest activities, including waterfront and recreational operations.
- Prepare boats before guest trips, clean boats after use, and secure and cover boats when trips are completed.
- Serve as or support boat captains and activity leaders as directed.
- Follow safety procedures related to boating and guest activities.
- Assist other departments as operational needs arise.
- Uphold safety standards and company policies.
- Maintain a professional appearance and positive attitude.
- Contribute to a collaborative team environment.
- Boating experience is a plus but is not required.
About the company
CoralTree Hospitality manages luxury hotels, resorts, and residences for independent, branded, and soft-branded properties across the United States. It handles on-site operations, marketing, sales, revenue management, brand development, and HR support, with additional services for golf courses, spas, HOAs, and membership programs; it also oversees vacation rental units. The company uses a decentralized model that empowers on-property leaders to tailor operations to local markets, while revenue comes from management agreements with property owners. Its goal is to improve property performance and profitability, grow its portfolio, and expand residence and rental-management offerings under the CoralTree brand.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Englewood, Colorado
Founded
N/A
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Simplify's Take
What believers are saying
- Reef expanded its CoralTree partnership July 1, 2026 to five properties nationwide.
- CoralTree won Crystal Peak Lodge in Breckenridge on September 3, 2026.
- The company added RiverPlace Hotel, Pioche Village, and Main & Sky in 2026.
What critics are saying
- CoralTree sued Peninsula Beach Resort on June 10, 2025 over breach of contract.
- Terranea litigation names CoralTree, Lowe, and JC Resorts in alleged retaliation and discrimination.
- Reef concentration raises dependency risk; losing Black Desert or Park City weakens growth quickly.
What makes CoralTree Hospitality unique
- Tom Luersen built CoralTree from Lowe’s Two Roads talent bench in 2018.
- CoralTree manages 52 properties across hotels, resorts, residences, and vacation rentals.
- Jeff Knowlton joined May 2026 to modernize systems, digital booking, and infrastructure.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Paid Vacation
Paid Holidays
Employee Discounts
Company News
Outbound Park City set to open in early 2027. Reading Time: 2 minutes US: Lifestyle brand Outbound Hotels will open its 180-room Park City property in early 2027, located in Utah. With views of the Wasatch Mountains, Outbound Park City will open for stays beginning 1 April 2027. Alongside its 180 rooms, amenities include two F&B venues - an all-day diner and cocktail bar - alongside two social areas. One serves as an indoor retreat with a pool, hot tub, cabanas and loungers, while an outdoor courtyard includes fire pits, outdoor games, and areas for live music. An additional 11,000 square feet of flexible meeting space is also available for events. "Park City is an exciting opportunity for us to bring the Outbound experience to one of the country's most iconic four-season mountain destinations," said Matthew Mering, co-founder of Outbound Hotels. "With reservations now open, we're one step closer to welcoming guests to a place where they can get outside, spend time together and enjoy everything Park City has to offer all year round." The Outbound portfolio includes The Virginian Lodge in Jackson Hole, WY; Outbound Mammoth in Mammoth Lakes, CA; Outbound Stowe in Stowe, VT; and Outbound Sedona in Sedona, AZ. Additional properties are due to open in Yosemite, CA. Outbound Hotels is owned by Waterton and operated in partnership with CoralTree Hospitality. Highlights: * Lifestyle brand Outbound Hotels plans to open Outbound Park City in Utah in early 2027, with stays commencing 1 April 2027. * Designed by The Gettys Group, the 180-room mountain resort features an all-day diner, a cocktail bar, an indoor retreat with a pool, hot tub, cabanas, and loungers, an outdoor courtyard with fire pits and live music areas, and 11,000 square feet of flexible meeting space. * Led by co-founder Matthew Mering, the property joins Outbound Hotels' portfolio including properties in Jackson Hole, Mammoth Lakes, Stowe, Sedona, and Yosemite. * Owned by Waterton and operated in partnership with CoralTree Hospitality, the expansion brings the outdoor-focused hospitality brand to Utah's Wasatch Mountains.
CoralTree Hospitality appoints new CTO. CoralTree Hospitality has appointed Jeff Knowlton as chief technology officer to lead the company's enterprise technology strategy, digital innovation and systems optimization across its portfolio. Knowlton brings more than 25 years of experience in hospitality and technology leadership, digital transformation, guest-facing platform enhancement and operational system modernization to his new role. He will oversee CoralTree's technology roadmap, focusing on improving guest experience, operational efficiency and scalable infrastructure to support the company's expansion. "Jeff's deep expertise at the intersection of hospitality and technology makes him an exceptional addition to our leadership team," said Tom Luersen, president of CoralTree Hospitality. "As we continue to grow, his vision and leadership will be instrumental in delivering innovative, seamless, and data-driven guest experiences across our portfolio." Before joining CoralTree Hospitality, Knowlton most recently served as chief information officer at Peregrine Hospitality. Prior to that, he served in the same role at Sonesta Hotels International. Knowlton also held technology roles with the Pursuit Collection, Sage Hospitality and Vail Resorts. "I'm thrilled to join CoralTree Hospitality at such an exciting time in its growth," said Knowlton. "The company has a strong reputation for thoughtful, experience-driven hospitality, and I look forward to advancing its technology capabilities to support both guests and associates while enabling long-term success."