Mobile Associate

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Hablamos tu idioma. We speak your language.

Your ability to connect people goes beyond language. At T-Mobile, that's a superpower! We believe phenomenal customer experiences begin with meaningful connections. We celebrate the different backgrounds, experiences, and languages that make our communities unique.

Bilingual Mobile Associates help customers explore technology, find solutions, and stay connected to what matters most. To say it clearly, our multi-lingual communicators help us create a welcoming experience for more customers.

We recognize the value of bilingual skills and are committed to helping our team members grow through hands-on experience, collaboration, and ongoing support. From helping families find the right plan to explaining new technology in Spanish, every customer interaction is an opportunity to build meaningful connections and make a difference.

Your mission? Bring your full self, your bilingual skills, and love of people to work every day.

What You'll Do

We work together to create memorable customer experiences, build lasting relationships, and make technology accessible to everyone.

• Connect in English and Spanish. Help customers feel welcome, understood, and confident in their choices.
• Explore the latest technology. Demonstrate smartphones, accessories, and connected devices that fit customers' needs.
• Build lasting relationships. Listen, ask questions, and recommend solutions that keep customers connected.
• Make shopping simple. Support customers whether they begin their journey online, through Customer Care, or in-store.
• Develop your sales skills. Learn how to meet customer needs while working toward individual and team goals.
• Work together. Collaborate with teammates, store leaders, and other T-Mobile teams to support customers and small businesses.

Grow Your Career With Us

Great careers are built through learning, teamwork, and new opportunities. No technology expertise is needed to get started, just a passion for helping people and a willingness to learn. With hands-on experience and support from teammates and store leaders, Mobile Associates build the skills and confidence to succeed while preparing for future opportunities, including the next step as a Mobile Expert.

What We're Looking For

• Ability to communicate effectively with customers in Spanish and English. (Required)
• High school diploma or GED. (Required)
• At least 6 months of customer service or sales experience; retail experience preferred.
• Interest in technology and helping customers find solutions.
• Willingness to learn, share ideas, and support teammates.
• Motivation to achieve sales goals while providing excellent customer service.

Two languages. More connections. One exciting career.

At T-Mobile, we value what makes you unique. Bring your skills, your perspective, and your passion for connecting people.

It's better over here.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $19.50, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.