Operations Manager 3

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive.

We are seeking an Operations Manager to lead two on-site operational teams responsible for physical document processing, mail distribution, and service delivery. This role is an opportunity for an experienced people leader who enjoys coaching employees, managing fast-paced operational workflows, improving processes, and partnering across the organization.

The Operations Manager will provide day-to-day leadership across two teams with varying levels of experience and tenure. Because the teams work directly with physical documents, including incoming mail, branch records, and trust-related records, daily on-site presence is required.

What you’ll do

• Directly and through staff, manage and coordinate operational activities across assigned functional areas.
• Lead, coach, and mentor employees by setting clear expectations, providing ongoing feedback, measuring progress, recognizing success, and building accountability.
• Oversee workflows involving incoming mail and physical documents, ensuring materials are processed and distributed accurately and within required timelines.
• Manage priorities across two teams while maintaining quality, service, accuracy, timeliness, and auditability.
• Build effective partnerships with clients, line-of-business partners, and other managers.
• Provide clear directions to experienced and long-tenured employees while helping the team adapt to changing processes and business needs.
• Take ownership of a significant trust-records project, managing the workflow from receipt through completion.
• Help advance an ongoing system implementation and support employees as new processes and systems are introduced.
• Identify opportunities to streamline workflows and improve operational processes.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience.
• Typically three or more years of relevant experience.

Preferred Skills and Experience

• Approximately 2–5 years of demonstrated leadership experience, including coaching and mentoring employees.
• Experience navigating performance discussions, providing feedback, and having crucial conversations.
• Strong organizational skills with the ability to manage multiple priorities across teams.
• Experience managing operational workflows in a fast-paced, service-oriented environment.
• Strong customer and internal-partner relationship skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to take ownership, generate ideas, and identify opportunities for process improvement.
• Project management, pipeline/workflow management, FIFO, or comparable high-volume processing experience is preferred.
• Basic Microsoft Excel skills.
• Ability to learn new systems and operational processes.
• Thorough knowledge of operational functions, procedures, products, and/or services relevant to the assigned area.
• Understanding of applicable federal and state laws and regulations.

What will help you succeed

You’ll be well positioned for this role if you can balance people leadership with hands-on operational oversight. The team needs a manager who can coach and support employees while also keeping work moving accurately and on time, challenging established processes when appropriate, and taking ownership of projects from planning through completion. Experience leading through operational or system change will also be valuable.

About the Team

This position oversees two established, on-site teams. One supports mail distribution and consists of approximately seven employees, while the second is a smaller, long-tenured team focused on physical-document work, with additional employees reporting directly to the manager. The environment combines daily operational leadership with project work, process improvement, client service, and cross-functional partnership.

Location Expectations: this is on-site daily, Monday - Friday

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $81,515.00 - $95,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.