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Brunswick Group

Global financial public relations advisory firm

Technical Support Analyst

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeHong KongNo salary listed

About the Job

Requirements

  • At least two years of experience in service desk, desktop support or end-user computing.
  • Practical experience supporting Windows 11, macOS, Microsoft 365, Teams, Outlook, OneDrive and SharePoint.
  • Working knowledge of Microsoft Entra ID, Intune and endpoint management.
  • Experience supporting laptops, iPhones, printers, meeting-room technology and audio/video conferencing.
  • Good understanding of basic networking, Wi-Fi, VPN, TCP/IP, DNS and DHCP.
  • Experience with ITSM ticketing, asset management and technical documentation.
  • Awareness of information security, phishing, MFA and secure handling of company equipment.
  • Outstanding communication skills in English.

Responsibilities

  • Manage ICT activities for joiners, movers and leavers, including device preparation, access checks, induction and equipment recovery.
  • Provide onsite and remote technical support.
  • Deliver proactive and discreet support to Partners, Directors and other priority users.
  • Prepare and support office meetings, client events and video-conferencing sessions.
  • Coordinate local suppliers, support visits, quotations and service escalations.
  • Purchase and manage ICT equipment, stock and asset records throughout the device lifecycle.
  • Support APAC offices without dedicated onsite ICT resources, coordinating with local contacts and suppliers when required.
  • Log and manage incidents and service requests, maintain clear user communication and escalate risks appropriately.
  • Contribute to office moves, technology refreshes, service improvements and regional ICT projects.
  • Follow information security, data protection and company technology policies at all times.

Desired Qualifications

  • Jamf experience.
  • ITIL, Microsoft, CompTIA, Apple or Jamf certification.
  • A regional language.

About the Company

Brunswick Group

Global financial public relations advisory firm

Brunswick Group is a global advisory firm that specializes in financial public relations and strategic communications. It helps clients navigate high-stakes moments such as mergers, acquisitions, crises, litigation, and regulatory challenges by providing expert messaging, investor and media relations, and crisis management. The company works through a partnership-based model that preserves ownership and independence, enabling long-term, client-focused counsel rather than short-term tactics. Its offerings include strategic communications planning, reputation management, crisis response, regulatory counsel, and stakeholder engagement across multiple geographies. Brunswick’s goal is to guide clients through critical business moments to protect and enhance value, maintain credibility with investors and the public, and manage complex conversations in the business and financial world.

Company size
1,001-5,000
Company stage
Not listed
Total funding
$68.7M
Headquarters
London, United Kingdom
Founded
1987

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