Corporate & Securities Counsel

Zendesk introduces Specialized AI Agents purpose-built for Your Business. September 14, 2026 New Industry and Custom Agents understand your business, and take action across the systems you use to move your business forward. September 14, 2026 - Today, Zendesk introduced Specialized AI Agents, purpose-built for the work that matters most to a specific business or industry. They combine industry expertise with each company's unique knowledge, workflows and connected systems to take action and automate up to 80% of workflows. The launch includes Industry Agents, which come ready for common, high-value work in specific industries, and Custom Agents, which businesses build around their own processes, policies and expertise. Together, they help organizations trust AI with more complex work from start to finish. "The era of generic, one-size-fits-all AI agents is over. The best agents are specialists: deeply grounded in the work, the industry, and the business they serve," said Shashi Upadhyay, President of Product, Engineering and AI, Zendesk. "Specialized Agents give organizations the expertise and context to take on more complex work, earn trust, and drive quantitative impact." Specialized Agents are a key step toward Zendesk's Autonomous Service Workforce, first introduced at Relate 2026. The vision is simple: AI takes on more of the work while businesses remain in control of how that work gets done. Industry Expertise Out of the Box Industry Agents are built for the work businesses within a specific industry have in common. Zendesk is launching with commerce, where AI agents can help customers shop, manage orders, process returns and exchanges, resolve delivery issues, and handle refunds. Over time, Zendesk will expand Industry Agents to additional industries, including financial services, media, and technology, bringing the same industry-specific expertise to the work those businesses handle every day. Industry Agents combine Zendesk AI with the systems, policies, and expertise required to complete high-value workflows from start to finish. In commerce, that means connecting to systems such as Shopify, Narvar, Stripe, and Riskified to understand the customer's request, retrieve the right information, and take action without requiring customers or service teams to move between multiple systems. Zendesk is also working with Riskified to bring industry-leading risk intelligence directly into commerce workflows, helping retailers make smarter decisions about returns, refunds, and exchanges while reducing fraud and policy abuse. "Zendesk Industry Agents are the AI-first platform redefining retail service at scale," said Jeff Otto, Chief Marketing Officer of Riskified. "We're excited to embed our specialist AI agents and Identity Risk Intelligence so that every agent, AI or human, confidently knows who they're actually engaging with, creating delightful experiences for good customers while protecting retailers from fraud and abuse losses." Custom Agents for the Work Only Your Business Knows Not every workflow can come out of the box. Every business has its own policies, approvals and ways of operating. Using Agent Builder - Zendesk's no-code environment for creating, testing and deploying agents - businesses can now build Custom Agents attuned to how their business is run. Customers have already run more than 1 million Custom Agent executions within seven weeks of launch. Some are seeing automated resolution rates spike 10% post-deployment. Businesses define the job an agent owns, the systems it can use, the actions it can take and where human approval is required. Agents can also run proactively in response to business events or on a schedule, extending automation beyond customer-initiated requests. "We want to resolve issues from beginning to end so consumers can get back to using their machines every day," says Leora Machlis, Director of Global Customer Care at SodaStream. "Customizing our integrations helps us act quickly as customer needs change." "When a Toniebox isn't working, it's not just a technical issue - it's a toddler waiting," says Lauren Cooper, Director of Global Customer Happiness at Tonies. "Parents want answers now, not another hold or a long conversation." One Workforce. Any Service Platform. Industry and Custom Agents can run in Zendesk or in service environments including Salesforce and ServiceNow, giving businesses specialized AI without requiring them to replace the systems they already use. As agents complete more work, Zendesk continuously learns from the resulting outcomes, helping organizations understand what worked, where agents needed help and how future service can improve. Featured Research

Riskified (NYSE:RSKD) insider Assaf Feldman sells 206,096 shares of stock. August 14, 2026 Key points. * Riskified insider Assaf Feldman sold 206,096 shares at an average price of $6.54, generating approximately $1.35 million. The sale, conducted under a Rule 10b5-1 plan, reduced his holdings by 14.54% to 1.21 million shares. * Riskified shares rose 1.3% to $6.54, near their 52-week high of $6.61, after the company matched quarterly EPS expectations and reported revenue of $98.69 million, above the $89.18 million consensus estimate. * Analyst sentiment remains mixed, with a consensus "Hold" rating and an average price target of $6.43, while several firms recently raised their targets. Institutional investors own nearly 59% of the company. * Five stocks to consider instead of Riskified. Riskified Ltd. (NYSE:RSKD - Get Free Report) insider Assaf Feldman sold 206,096 shares of the company's stock in a transaction dated Friday, August 14th. The stock was sold at an average price of $6.54, for a total transaction of $1,347,867.84. Following the completion of the sale, the insider owned 1,211,275 shares in the company, valued at $7,921,738.50. This represents a 14.54% decrease in their position. The transaction was disclosed in a legal filing with the Securities & Exchange Commission, which can be accessed through this hyperlink. The transaction was executed under a pre-arranged Rule 10b5-1 trading plan. Assaf Feldman also recently made the following trade(s): * On Wednesday, August 12th, Assaf Feldman sold 450,000 shares of Riskified stock. The shares were sold at an average price of $6.01, for a total value of $2,704,500.00. * On Monday, July 6th, Assaf Feldman sold 32,588 shares of Riskified stock. The stock was sold at an average price of $5.19, for a total transaction of $169,131.72. * On Wednesday, July 1st, Assaf Feldman sold 230,512 shares of Riskified stock. The stock was sold at an average price of $5.02, for a total transaction of $1,157,170.24. Riskified stock up 1.3%. Riskified stock traded up $0.09 during mid-day trading on Friday, reaching $6.54. 3,278,040 shares of the company's stock were exchanged, compared to its average volume of 869,949. The business's fifty day simple moving average is $5.15 and its 200 day simple moving average is $4.69. Riskified Ltd. has a one year low of $3.70 and a one year high of $6.61. The firm has a market capitalization of $968.16 million, a PE ratio of -59.41 and a beta of 1.38. Riskified (NYSE:RSKD - Get Free Report) last announced its quarterly earnings data on Thursday, August 13th. The company reported $0.02 earnings per share (EPS) for the quarter, meeting analysts' consensus estimates of $0.02. The firm had revenue of $98.69 million during the quarter, compared to the consensus estimate of $89.18 million. Riskified had a negative return on equity of 3.64% and a negative net margin of 4.23%. On average, sell-side analysts forecast that Riskified Ltd. will post -0.01 earnings per share for the current year. Wall Street analysts forecast growth. RSKD has been the subject of a number of research reports. DA Davidson increased their target price on shares of Riskified from $6.00 to $7.50 and gave the stock a "buy" rating in a research report on Thursday. Wall Street Zen upgraded Riskified from a "buy" rating to a "strong-buy" rating in a research note on Saturday, May 30th. UBS Group lifted their price target on Riskified from $5.00 to $6.75 and gave the company a "neutral" rating in a research report on Thursday. The Goldman Sachs Group boosted their price objective on Riskified from $4.75 to $5.50 and gave the stock a "sell" rating in a report on Wednesday. Finally, Keefe, Bruyette & Woods upped their price objective on shares of Riskified from $5.50 to $6.25 and gave the stock a "market perform" rating in a research report on Thursday. Three investment analysts have rated the stock with a Buy rating, three have given a Hold rating and two have given a Sell rating to the stock. Based on data from MarketBeat, the stock has a consensus rating of "Hold" and an average target price of $6.43. Discover more Stock screener subscription Dividend screener tool Earnings screener tool Institutional inflows and outflows. Institutional investors have recently added to or reduced their stakes in the company. Millennium Management LLC increased its stake in Riskified by 335.3% in the fourth quarter. Millennium Management LLC now owns 795,441 shares of the company's stock valued at $3,953,000 after acquiring an additional 612,719 shares during the last quarter. Anson Funds Management LP lifted its stake in Riskified by 136.0% during the fourth quarter. Anson Funds Management LP now owns 633,746 shares of the company's stock worth $3,150,000 after purchasing an additional 365,254 shares during the last quarter. Marshall Wace LLP purchased a new position in shares of Riskified in the 2nd quarter worth about $1,453,000. Trexquant Investment LP boosted its holdings in shares of Riskified by 298.2% in the 4th quarter. Trexquant Investment LP now owns 311,449 shares of the company's stock worth $1,548,000 after purchasing an additional 233,242 shares in the last quarter. Finally, Nano Cap New Millennium Growth Fund L P bought a new position in shares of Riskified during the 4th quarter valued at about $1,019,000. Institutional investors own 58.98% of the company's stock. About Riskified. Riskified is a technology company specializing in e-commerce fraud prevention and revenue optimization for online merchants. Its platform combines machine learning, behavioral analytics and proprietary risk models to assess the legitimacy of transactions in real time. By offering a chargeback guarantee, Riskified assumes the financial liability for approved orders that later turn out to be fraudulent, allowing retailers to focus on growth rather than dispute management. The company's core product suite addresses various aspects of the online shopping lifecycle, including order approval, account takeover protection and policy compliance. This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. Continue following MarketBeat Before you consider Riskified, you'll want to hear this. MarketBeat keeps track of Wall Street's top-rated and best performing research analysts and the stocks they recommend to their clients on a daily basis. MarketBeat has identified the five stocks that top analysts are quietly whispering to their clients to buy now before the broader market catches on... and Riskified wasn't on the list. While Riskified currently has a Hold rating among analysts, top-rated analysts believe these five stocks are better buys.