Cafe Retail Sales Associate - Rock Shop

The Retail Sales Associateis responsible forbeing the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience.As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.

Essential Job Functions:

• Greetsguests,answersthe phone, andanswersquestions accurately and politely.

• Makesproficient sales transactions using a point-of-sale system; handles cash and other forms of payment;maintainsproper cash drawer balances.

• Directs guests to different areas of the property.

• Demonstrates impeccable product knowledge bydeterminingguests’ needs through actively engaging in conversations with them and informing guests of product features and benefits.

• Usesproven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases).

• Maintains a clean and organized store;maintainsproper product stock levels through retail pulls and inventories.

• Displaying Retail product through Hard Rock’s visual display standards.

• Performs opening, closing, and side duties including but not limitedto;cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc.

• Assures the complete satisfaction ofeach and everyguest by creating memorable experiences.

• Attend andparticipatein meetings, completing follow-up as assigned.

• Perform work regularly and predictably.

• Responsible for cleaning and sanitizing work and public spaces.

• Other duties as assigned.

QUALIFICATIONS

• This knowledge and these abilities are typicallyacquiredthrough two months of on-the-job training or related experience.

SKILLS

• Strong leadership and interpersonal skills 

• Excellent interpersonal,oraland written communication skills.

• Meticulous,organizedandaccurate

• Extreme confidentiality.

• Familiarity with a variety of computer systems and applications.

• Be flexible to work varying shifts and time schedules as needed.

• Communicate effectively with all levels of employees and guests.

• Manage multiple details and tasks concurrently in a changing environment.

• Able to work effectively in a team environment.

• Analyze and think about howpossible solutionsimpact onthe entire operation.

• PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.

• Ability to walk distances.

• Ability to lift 30 to 40 lbs.

• While performing the duties of this job, the employee isfrequentlyrequired to stand; walk; use hands to finger, handle, or feel; reach with hands and arms,talkor hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depthperceptionand ability to adjust focus.

• The Casino environment is hectic, fast-pacedand often crowded and noisy. May be exposed to casino related environmental factorsincluding, butnot limited to excessive noise and constant exposure togeneralpublic.