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Docusign

Runs electronic signing and agreement workflows

Senior Product Consultant

Implementation & Technical Account ManagementUpdated on Nov 13
Full-timeRemote in USARemote

About the Job

Requirements

  • At least 8 years of related experience with a bachelor's degree, or 6 years of related experience with a master's degree.
  • A BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent.
  • At least 8 years of experience working directly with businesses and customers to understand business needs and apply technology solutions to those requirements.
  • At least 4 years of experience with consulting, leading implementation, and developing solution architecture on business analyst teams in the software or Software-as-a-Service industries.

Responsibilities

  • Deliver on-time and on-budget collaborative customer engagements that provide continuous improvement through impactful solutions, support strong adoption, renewal, and upsell, and result in referenceable accounts.
  • Plan, organize, and manage engagement tasks, project decisions, escalations, and prioritizations to ensure customer satisfaction; develop technical solutions for client needs and track long-term customer objectives, success criteria, and milestones.
  • Build relationships with customer administrators and Centers of Excellence, serving as a trusted expert on leveraging the SpringCM CLM platform across the customer’s business using best practices.
  • Collaborate with Docusign teams to uncover additional customer needs and document client requirements and expectations.
  • Meet Professional Services team success criteria, including utilization targets, customer satisfaction scores, and financial requirements.

Desired Qualifications

  • Uncover additional customer needs.
  • Drive customers toward productive utilization of their contracts.
  • Understand document and content management or workflow systems and their application to business process improvement.
  • Have experience implementing workflow or business process management software such as Lombardi, Pega, K2, or Skelta, and software such as Salesforce.com, Documentum, FileNet, or Microsoft SharePoint.
  • Have experience working in one or more of the following industries: financial services, technology, telecommunications, healthcare, real estate, insurance, education, or public sector.
  • Have experience with XML, XPath, or other structured data.

About the Company

Docusign

Runs electronic signing and agreement workflows

Docusign runs electronic signing and agreement management software for businesses, letting people approve contracts online and track the steps around each agreement. Its eSignature product routes documents to signers and records who signed, while contract lifecycle tools organize preparation, negotiation, and approvals. The Intelligent Agreement Management platform stores contracts in a searchable repository and uses AI to extract terms and connect agreement data to business workflows. Customers use its web applications or embed signing through APIs, and pay for subscriptions based on users, features, and document allowances. Docusign was founded in 2003 and is headquartered in San Francisco.

Company size
5,001-10,000
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2003

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