Customer Engineer - Installation & Warranty, FEP tools

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary:

€46 400,00 - €63 800,00


Location:

Bernin,FRA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Within our Service department, we are hiring our future Customer Engineer Installation & Warranty, for our FEP equipment (Front End Process - refers to Thermal Treatment and Epitaxy equipment).

You will join a team responsible for the installation, and the warranty period of our tools on the customer site. You oversee organizing the installation, in collaboration with the customer and the installation team, and solving any trouble with the equipment during the warranty period. You will work on various last generation and high-tech tools.

Main missions :

• Customer relationship: daily meetings with the customer to define priorities
• Technical Preparation of new tools arrival
• Troubleshooting on the equipment (in relationship with the Business Unit in the US), manage escalation when needed.
• In charge of spare parts
• Coordination of the equipment’s installation: planning and priorities, supervision of the installation teams,  manage tool installation schedule maintained, on time installation completion (Cycle Time).
• Reporting: intervention reports for the customer; installation milestones tracked.
• Continuous improvement, lesson learn, collaboration with Quality teams
• Regular skill improvement on Applied Materials new technologies

Your profile :

• You have a strong taste for technique, and you like to work in the field.
• You are autonomous in carrying out maintenance operations and preparing diagnostics.
• Graduated from Master or Engineering school, you have at least 3/4 years of experience in a similar position
• You have extensive computer knowledge (Office suite)
• You have a well-developed technical communication skill to interact with international technical support.
• Your level of English allows you to understand technical procedures and to interact (oral and written) with colleagues, customers or suppliers based abroad.

Physical Requirements: 
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.  Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.  

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.