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Glassbox

AI-driven user-session capture and analytics

DevOps Engineer

DevOps EngineeringConfirmed live in the last 24 hours
Full-timeNorwich, UKNo salary listedIn-person

About the Job

Requirements

  • At least 4 years of experience in a DevOps or related engineering role, with a strong background in AWS and cloud-native environments.
  • Ability to design, manage, and maintain high-scale production systems, ensuring reliability, performance, and scalability.
  • Deep expertise in cloud technologies and application security, including best practices for securing resilient, scalable, and cost-efficient architectures.
  • Extensive experience with containerization and orchestration technologies, including Docker, Kubernetes, and Helm.
  • Proficiency in automation tools such as Terraform, and hands-on experience with CI/CD pipelines using tools such as Jenkins.
  • Strong knowledge of monitoring and logging tools such as Prometheus, Grafana, and Loki.
  • Proficiency in scripting languages such as Node.js and Bash.
  • Hands-on experience managing big data infrastructure and optimizing performance and scalability for data-intensive applications.

Responsibilities

  • Work with a diverse set of technologies to simplify complex solutions.
  • Collaborate with multiple teams across the organization.
  • Help design, optimize, and maintain a high-scale production environment that handles heavy traffic loads and complex workloads.
  • Architect, deploy, and maintain robust and scalable cloud infrastructure on AWS and Azure.
  • Develop and optimize CI/CD pipelines to support automated deployment, testing, and scaling across multiple environments.
  • Implement and manage monitoring, logging, and alerting solutions across cloud platforms to ensure application health and performance.
  • Provide advanced troubleshooting and resolve infrastructure issues in production, development, and testing environments.

Desired Qualifications

  • Proficiency in database technologies, including Cassandra, Elasticsearch, ClickHouse, and PostgreSQL HA.
  • Expertise in Kafka cluster administration, including cross-region replication and high-availability configurations.
  • Experience with MLOps workflows and infrastructure, including model deployment, monitoring, and scaling in production environments.

About the Company

Glassbox

AI-driven user-session capture and analytics

Glassbox is an AI-driven platform that captures, analyzes, and optimizes user interactions across web and mobile channels. It uses 100% session capture, real-time alerts, and AI-powered insights to help enterprises identify and resolve customer challenges, improve accessibility, prevent fraud, and boost digital experiences, loyalty, and revenue. Its differentiators include comprehensive session capture (not just samples), real-time monitoring, and a track record with large regulated-industry customers such as Citi Bank, SoFi, and Credit.com. The company’s goal is to turn data from every user interaction into actionable decisions that enhance customer experiences, ensure accessibility, and reduce risk while driving business growth.

Company size
201-500
Company stage
IPO
Headquarters
London, United Kingdom
Founded
2010

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