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The Ritz-Carlton Yacht Collection

Ultra-luxury yachting and cruises operator

Vice President - Global Direct-to-Consumer Sales & Reservations

Full-Time
No salary listed
Expert
Bachelor's
Fort Lauderdale, FL, USA
In PersonBased at the Fort Lauderdale headquarters; domestic and international travel, including shipboard visits and partner engagements, is required.
Sales & Account ManagementAccount Executive

About the job

Requirements
  • Twelve or more years of progressive experience in direct-to-consumer sales, contact center leadership, or commercial operations, including five or more years leading leaders at the Director level or above.
  • Demonstrated ownership of a consumer revenue target of meaningful scale, with a verifiable record of delivering growth against plan.
  • Deep contact center fluency, including workforce planning and capacity modeling, omnichannel routing, quality assurance, incentive design, and relevant performance metrics.
  • Proven success building sales processes and enablement programs from the ground up.
  • Sophisticated cross-functional influence, particularly with Marketing and Technology partners, and credibility representing the channel at the executive table.
  • Command of CRM, contact center technology, and cruise reservation platforms, including Salesforce, Genesys, Five9, Seaware, or comparable systems, and comfort operating from data rather than instinct.
  • Experience with Seaware or a comparable cruise reservation and booking platform, including reservation workflows, pricing, inventory, guest profile management, and issue resolution across sales and guest services teams.
  • Bachelor's degree in business, hospitality, marketing, or a related field, or equivalent professional experience.
  • Willingness to travel domestically and internationally, including shipboard visits and partner engagements.
  • Strong executive presence and clear communication from the boardroom to the sales floor.
  • Discretion, poise, and a high standard of personal excellence.
Responsibilities
  • Own the direct-to-consumer revenue target, including bookings, net ticket revenue, ancillary attachment, and occupancy contribution, and deliver it against plan monthly, quarterly, and annually.
  • Build the annual direct sales plan and operating budget, including headcount, incentive design, channel investment, and capacity modeling aligned to deployment and inventory.
  • Partner with Revenue Management on pricing, promotional constructs, and inventory strategy while protecting brand integrity and rate positioning.
  • Establish forecasting and pacing practices that provide early visibility into demand and clear recovery plans when pacing softens.
  • Lead the contact center sales organization across inbound and outbound sales, setting standards for guiding luxury purchases.
  • Drive conversion of inbound inquiries through speed to contact, consultative discovery, and closing across calls, chats, and inquiries.
  • Build outbound programs for past-guest reactivation, waitlist and quote follow-up, milestone and celebration outreach, and targeted campaigns against qualified demand.
  • Define and manage performance measures including conversion rate, revenue per contact, average booking value, contact quality, abandonment, and pipeline velocity, and hold the organization accountable for results.
  • Recruit, develop, and retain Sales Advisors.
  • Lead Travel Services delivering air, ground, and hotel arrangements and curate end-to-end guest journeys.
  • Grow attachment and margin across air deviations, private transfers, and pre- and post-voyage stays while safeguarding guest value and supplier quality.
  • Own supplier and partner relationships across air, ground transportation, and hotel programs, negotiating terms that serve guest experience and business needs.
  • Ensure disruption management is anticipatory and resolves travel issues with a recovery appropriate to the brand.
  • Partner with Marketing to align campaign calendars, demand forecasts, lead volume and quality, offer strategy, and creative messaging with booked-revenue outcomes.
  • Establish shared attribution and lead-disposition reporting so marketing investment is evaluated on voyages sold rather than inquiries generated.
  • Partner with Technology and Digital on the systems roadmap for CRM, telephony and contact routing, booking platforms, quoting tools, reporting, and AI-assisted service.
  • Represent the direct channel with global business partners, travel advisor and trade partners, and international market teams, ensuring channel strategies complement rather than compete with one another.
  • Represent the guest and front line to Product, Operations, Onboard Revenue, and Shipboard leadership, translating call insights into enterprise decisions.
  • Architect the end-to-end direct sales process, including lead capture, qualification, quoting, follow-up cadence, deposit and payment, and handoff to Guest Experience, with clear ownership and service standards.
  • Build sales enablement infrastructure, including onboarding curricula, product and destination certification, discovery and objection frameworks, call and quality assurance programs, and a refreshed knowledge base.
  • Deploy playbooks, talk tracks, and battlecards to raise performance while preserving advisors' authentic voices.
  • Instrument the funnel end to end and drive a test-and-learn process to pilot, measure, and scale effective approaches and retire ineffective ones.
  • Simplify processes by removing handoffs, redundant systems, and administrative burden so advisors can focus on guests.
  • Ensure adherence to consumer sales regulations, data privacy requirements, and brand and licensing standards across markets served.
  • Lead a multi-site, multilingual organization of leaders, advisors, and ambassadors and build leadership capacity to support growth and fleet expansion.
  • Cultivate a culture grounded in the Ritz-Carlton service philosophy, with empowerment, anticipation, and genuine care as operating norms.
  • Set standards for accountability and craft, balancing care for people with focus on results.
  • Champion engagement, recognition, and inclusion so the team is a place people are proud to build a career.
  • Be present and engaged with the sales organization's extended-hours operating rhythm across multiple time zones.
Desired Qualifications
  • Experience in high-touch sales, luxury hospitality, travel, cruise, resort, private aviation, or another high-consideration, high-touch consumer category.
  • Exposure to global markets and multilingual sales organizations.

About the company

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The Ritz-Carlton Yacht Collection

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The Ritz-Carlton Yacht Collection offers all-inclusive ultra-luxury cruises on custom-built superyachts, blending Ritz-Carlton hospitality with private-yacht experiences. Voyages run seven to ten nights on each yacht, with all-suite accommodations, private terraces, high crew-to-guest ratios, personalized service, and onboard amenities like fine dining, spa, a marina, and curated shore trips; itineraries visit small ports inaccessible to large ships. It differentiates itself by combining luxury hotel service with an intimate, yacht-style experience and a strong link to the Marriott Bonvoy loyalty program, while maintaining high space-per-guest ratios. Its goal is to bridge big luxury cruises and private charters, attracting Ritz-Carlton loyalists who are new to cruising and expanding the fleet to offer more intimate ultra-luxury voyages.

Company Size

1,001-5,000

Company Stage

Growth Equity (Non-Venture Capital)

Total Funding

$467M

Headquarters

Fort Lauderdale, Florida

Founded

2017

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Simplify's Take

What believers are saying

  • Q2 2026 cruise revenue rose 42% to $103 million, with bookings at $237 million.
  • September 9, 2026 Summer 2028 launch adds 52 voyages and two new ports.
  • Luminara’s Alaska and Asia-Pacific expansion plus Tatiana Ferreira’s hiring strengthens global sales execution.

What critics are saying

  • Q2 2026 net loss hit $146 million; finance expense reached $74 million.
  • May 2026 lenders deferred $171 million, proving heavy debt dependence through 2033.
  • Load factor stayed 51%; sustained underfilling turns three-ship growth into existential cash burn.

What makes The Ritz-Carlton Yacht Collection unique

  • Marriott’s Ritz-Carlton brand and Bonvoy access convert hotel loyalty into yacht demand.
  • Three all-suite superyachts deliver private terraces, marinas, and high staff-to-guest ratios.
  • Ginori Terrace and Forbes Five-Star Ilma reinforce a luxury-design positioning competitors lack.

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Benefits

  • Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

28%

1 year growth

28%

2 year growth

28%
The Lux Travel Group
Sep 18th, 2026
An exclusive voyage privilege: embrace the yachting lifestyle with Ritz Carlton.

An exclusive voyage privilege: embrace the yachting lifestyle with Ritz Carlton. 18 September 2026 Scroll Down Exceptional beginnings with The Ritz-Carlton Yacht Collection. In exclusive partnership with The Ritz-Carlton Yacht Collection, The Lux Travel Group is delighted to present an exceptional invitation for select 2026 and 2027 voyages across the emerald waters of Asia and the serene lagoons of the South Pacific. Bespoke inclusions for discerning travel enthusiasts. Clients reserving staterooms and suites on featured Asia and South Pacific departures enjoy tailored luxury benefits designed to make every step of the journey effortless: * Up to €8,000 Credit Per Guest: Generously applied towards custom international flight arrangements, luxury pre- or post-voyage hotel accommodations, private executive transfers, immersive shore excursions, onboard specialty dining, and rejuvenating treatments at the onboard spa sanctuary. * Complimentary Luxury Hotel Night & Transfers: Reserved exclusively for guests booking its most spacious signature suites, enjoying an included pre-voyage luxury hotel stay with seamlessly orchestrated private transfers to the yacht. Designed to explore the world's celebrated cities and island hideaways in effortless luxury, Ritz Carlton's intimate yachts invite you to relax and reconnect in an atmosphere of casual elegance. The sleek lines of their exteriors come together with fluid grace, evoking the freedom and ease of the yachting lifestyle. Every suite is a spacious, light-filled haven with a private, ocean-view terrace, and each yacht features an innovative Marina with direct access to the sea for watersports. Together with lavish amenities, world-class dining, and the legendary service of The Ritz-Carlton, their yachts are unparalleled expressions of the transformative power of travel. Featured curated voyages. Explore its handpicked selection of upcoming itineraries aboard Luminara and Evrima, designed to showcase the culture, natural grandeur, and culinary sophistication of the Far East and French Polynesia. Emerald seas and vibrant cities. Aboard Luminara | 12 nights | Tokyo to Hong Kong. Departure Date: Sunday, 8 November 2026 Traverse the captivating contrast between ancient traditions and futuristic skylines along the East Asian coastline. Departing from the luminous metropolis of Tokyo, Luminara glides southward through tranquil Japanese waters, stopping at historic coastal sanctuaries before exploring the vibrant cultural tapestry of Taiwan and culminate in the iconic Victoria Harbour of Hong Kong. * Key Highlights: Private evening access to Kyoto temples, curated culinary tours in Osaka, and helicopter transfers across Hong Kong's skyline. Bangkok to Hong Kong culinary immersion. Aboard Luminara | 11 nights | Bangkok to Hong Kong. Departure Date: Tuesday, 1 December 2026 Designed for the epicurean connoisseur, this voyage celebrates the rich flavours, aromas, and coastal heritage of Southeast Asia. Beginning in the regal capital of Bangkok, sail along the emerald waters of Vietnam - stopping in Ho Chi Minh City, the imperial treasures of Hue, and the breathtaking limestone karsts of Halong Bay - before arriving in Hong Kong. * Key Highlights: Private masterclasses with renowned local chefs, market excursions in Vietnam, and bespoke wine pairings curated by master sommelier services. Black pearls and turquoise lagoons. Aboard Evrima | 7 nights | Papeete roundtrip. Departure Date: Tuesday, 26 January 2027 Surrender to the untamed beauty of French Polynesia aboard the intimate superyacht Evrima. Departing from Papeete, Tahitian sea routes open into idyllic archipelagos. Drop anchor in crystalline lagoons surrounding Bora Bora, Moorea, and Raiatea, where private marine biologists guide your exploration of rare black pearl farms and pristine coral reefs. * Key Highlights: Private island beach barbecues, exclusive pearl harvest encounters, and private catamaran charters across secluded lagoons. Tahitian gardenia and volcanic peaks. Departure Date: Tuesday, 23 February 2027 Immerse yourself in the dramatic volcanic landscapes and fragrant valleys of the South Pacific. This carefully paced voyage explores the lush islands of French Polynesia during peak blossom season. Experience the serene majesty of dramatic peaks, sapphire bays, and vibrant Polynesian heritage in complete luxury. * Key Highlights: Sunset private yacht excursions, helicopter tours over volcanic peaks, and traditional Polynesian wellness rituals at the shipboard spa. Life aboard The Ritz-Carlton Yacht Collection. The Ritz-Carlton Yacht Collection marries the relaxed freedom of a private yachting lifestyle with the legendary service of The Ritz-Carlton brand. * Spacious All-Suite Accommodations: Each suite features a private oceanview terrace, floor-to-ceiling windows, and personal concierge services to cater to every request. * Michelin-Calibre Dining: Enjoy world-class dining venues offering menus designed by renowned chefs, paired with sommelier-selected vintages. * The Ritz-Carlton Spa: A sanctuary of renewal offering signature treatments inspired by the destinations visited. * Marina Platform: Direct ocean access for paddleboarding, kayaking, and private water excursions directly from the yacht's stern. Begin your bespoke journey. Every extraordinary journey begins with a conversation. Whether you wish to reserve a stateroom on an upcoming Asia or South Pacific voyage or design a completely bespoke private itinerary, its dedicated travel designers are at your service. When you're ready, The Lux Travel Group'll design your perfect getaway.

JustLuxe
Sep 16th, 2026
The Ritz-Carlton checks into Bloomingdale's this fall.

The Ritz-Carlton checks into Bloomingdale's this fall. What happens when one of the world's best-known luxury hotel brands checks into one of New York's most iconic department stores? For six weeks this fall, shoppers can find out at Hotel Bloomingdale's, a new collaboration between The Ritz-Carlton and Bloomingdale's. Running September 10 through October 19 at Bloomingdale's 59th Street flagship, the immersive experience translates the world of The Ritz-Carlton into a retail setting, with fashion, beauty, wellness, travel, dining and lifestyle offerings arranged around the rituals of a luxury hotel stay. Rather than simply putting a Ritz-Carlton logo on a collection of merchandise, the collaboration creates an entire hotel-inspired destination inside the store. Check In to the Ritz-Carlton Experience At the center of Hotel Bloomingdale's is a retail carousel organized into five destinations: Travel, The Spa, Room Service, Souvenirs and The Newsstand. Together, the spaces feature more than 55 brands, including 14 making their Bloomingdale's debut. Hospitality names including Diptyque and Frette join the mix, along with La Prairie, Assouline and Gohar World. The concept plays on the pleasures associated with a great hotel stay. Travel focuses on the pieces that make a journey more enjoyable, while The Spa brings beauty and wellness into the experience. Room Service and Souvenirs extend the hotel theme into food, home and lifestyle, and The Newsstand adds the leisurely browsing associated with picking up a magazine or book before heading upstairs. The result is part shopping destination, part travel fantasy and part very stylish hotel lobby. Late Checkout: A Ritz-Carlton Story One of the more intriguing pieces of the collaboration is Late Checkout: A Ritz-Carlton Story, a collectible fashion and lifestyle capsule inspired by the idea of taking a little piece of a memorable hotel stay home. The collection has an added distinction: Hotel Bloomingdale's marks the first time Late Checkout: A Ritz-Carlton Story has been available through a retail partner. For travelers and Ritz-Carlton devotees, it provides another way to engage with the brand outside its hotels and resorts, while fitting naturally into Bloomingdale's fashion and lifestyle environment. Studio 59 Gets a Hotel Bar A shopping excursion calls for a drink, and Hotel Bloomingdale's has that covered. Bloomingdale's Studio 59 has been transformed into a Ritz-Carlton-inspired hotel bar, with cocktails drawing inspiration from destinations across The Ritz-Carlton portfolio. The menu includes Ladies and Gentlemen, inspired by Ritz-Carlton Hotels & Resorts; Blue Skies, representing The Ritz-Carlton Yacht Collection; and Reserved for the Rare, inspired by Ritz-Carlton Reserve. Other cocktails take their cues from individual destinations, including Savannah View, inspired by The Ritz-Carlton Emirates, and Wolgan Valley. It is a clever extension of the hotel concept: instead of merely shopping for a travel-inspired wardrobe or souvenir, visitors can experience the destinations through the bar menu. The Spa Comes to Bloomingdale's The wellness component arrives courtesy of La Prairie, which is operating a limited-time spa residence within the flagship. The La Prairie experience brings the Swiss skincare brand's highly ritualized approach to beauty into Hotel Bloomingdale's, complementing a larger selection of beauty and wellness products throughout the retail experience. For Bloomingdale's shoppers, it also provides a chance to sample the restorative side of the hotel experience without actually checking into a hotel. The Details Make the Difference Personalization is another important part of the collaboration. Complimentary Abbode embroidery allows shoppers to personalize select purchases, turning a retail acquisition into something more closely resembling a hotel keepsake. That detail is particularly fitting for The Ritz-Carlton, whose hospitality has long centered on individualized service and attention to guests. Hotel Bloomingdale's essentially translates that philosophy into shopping: the discovery of something special, the pleasure of a thoughtful detail and the opportunity to leave with a souvenir that feels personal. For New Yorkers and visitors who happen to be in Manhattan this fall, the fun activation brings together two distinctly recognizable luxury brands while giving shoppers a reason to explore Bloomingdale's 59th Street flagship through an entirely different lens. Hotel Bloomingdale's runs September 10 through October 19, 2026, at Bloomingdale's 59th Street flagship in New York City.

PR Newswire
Sep 9th, 2026
The Ritz-Carlton Yacht Collection introduces its Summer 2028 Mediterranean & Northern Europe season.

The Ritz-Carlton Yacht Collection introduces its Summer 2028 Mediterranean & Northern Europe season. Sep 09, 2026, 09:00 ET Thoughtfully designed voyages across Europe balance iconic destinations with quieter coastal communities, creating space for unexpected moments of discovery along the way. FORT LAUDERDALE, Fla., Sept. 9, 2026 /PRNewswire/ - The Ritz-Carlton Yacht Collection announced its Summer 2028 European itineraries, featuring 52 voyages aboard Evrima and Ilma across the Mediterranean and Northern Europe. Sailing from late April through October 2028, the season takes guests from the lively coastlines of the Mediterranean to the dramatic fjords and rugged landscapes of Northern Europe, revealing the unique character of each region through thoughtfully paced journeys at sea, balancing unhurried days on board with immersive exploration ashore. From the colorful fishing villages of the Italian Riviera and the whitewashed islands of the Aegean to Norway's majestic fjords and Iceland's volcanic scenery, the Summer 2028 voyages showcase the breadth of Europe's coastal regions. Two new ports of call, Gijón, Spain and Portovenere, Italy, expand the season's offerings, alongside greater exploration of the Greek Isles and the Adriatic aboard Ilma. Voyages range from four to nine nights, including roundtrip departures from Rome, Monte Carlo, Athens, Venice, and Reykjavík. While the Mediterranean unfolds through island villages, centuries-old ports, and vibrant culinary traditions, Northern Europe delivers a striking contrast. Aboard Evrima, itineraries sail through Norway's UNESCO-listed fjords, the medieval capitals of the Baltics, and Iceland's volcanic terrain, where scenic sail-ins and extraordinary natural beauty become as memorable as the destinations themselves. Together, the season presents two distinct perspectives on Europe, each shaped by the landscapes and cultures that bring it to life. "The destinations our guests remember most are often the ones where they form the strongest connections, with the places they visit, the people they meet, and the moments they experience along the way," said Ernesto Fara, President & Chief Executive Officer of The Ritz-Carlton Yacht Collection. "Our Summer 2028 season reflects that belief, bringing together itineraries that encourage guests to spend more time engaging with each place in a way that feels personal and authentic. We believe those connections are what transform a voyage into an experience that stays with them long after they return home." The journey continues ashore through Pre-Designed Private Excursions, Select Group Excursions, and Custom Private Excursions, tailored to individual interests and inviting a deeper exploration of each destination. In the Mediterranean, guests can sail along the Portofino coastline to the secluded bay of San Fruttuoso, harvest oysters from the seabed at a family-owned farm in Mali Ston Bay, take in Mallorca from above by helicopter before a guided winery tasting, or explore the volcanic terrain of Milos by Jeep. Northern Europe provides opportunities to soar over Iceland's waterfalls, lava fields, and glaciers by helicopter with a remote landing or discover the artistry of French caviar through a private tasting paired with Champagne at an eco-friendly estate in Bordeaux. Each experience creates a more intimate perspective on its destination, connecting guests with the landscapes, craftsmanship, and local expertise that define it. Highlights on Evrima include: May 14, 2028 | 7-Night Nice to Rome From Nice to Rome, this voyage traces coastlines that have drawn artists, writers, and travelers for generations. Spend a morning wandering Cannes on the French Riviera before continuing to Italy, where Portofino's colorful harbor and Portovenere's shoreline seem almost untouched by time. On the island of Elba, historic fortifications rise above quiet coves and crystalline waters, offering a glimpse into a different side of Mediterranean life. July 12, 2028 | 9-Night London to Copenhagen Summer days stretch along Norway's coastline, where colorful harbors, mountain-framed fjords, and waterside villages shape the journey from Haugesund to Geiranger. Scenic sailings through one of Norway's most breathtaking fjords reveal towering cliffs and cascading waterfalls, while Kristiansand and Aalborg offer a glimpse into Scandinavian urban life before the itinerary concludes in Copenhagen. Highlights on Ilma include: May 9, 2028 | 7-Night Athens Round Trip Days unfold among some of the Aegean's most storied islands, from the whitewashed lanes of Mykonos to the dramatic views of Santorini's caldera. In Patmos, life moves at a gentle pace, while the quiet beauty of Amorgos and Nafplio's waterfront cafés and neoclassical streets invite lingering exploration before returning to Athens. July 27, 2028 | 7-Night Rome Round Trip Leaving Rome behind, you'll find yourself among Valletta's honey-colored historic streets and sunlit squares, where café terraces spill into lively squares. In Taormina, Mount Etna remains in view beyond the rooftops, while Amalfi's steep lanes, lemon groves, and sweeping coastal views invite a slower look. Before returning to Rome, a final island call brings dramatic cliffs, tucked-away coves, and the relaxed pace of southern Italy into view. Reservations for Summer 2028 voyages across the Mediterranean and Northern Europe are now open. For more information on the itineraries, please visit ritzcarltonyachtcollection.com. ABOUT THE RITZ-CARLTON YACHT COLLECTION The Ritz-Carlton Yacht Collection redefines luxury at sea, seamlessly blending the legendary service and refined amenities of The Ritz-Carlton(R) with the freedom and elegance of yachting. Offering bespoke voyages across the Mediterranean, Northern Europe, the Caribbean, Asia-Pacific, Alaska, and the South Pacific, the collection provides exclusive access to sought-after and hidden destinations, paired with serene accommodations, unparalleled onboard experiences, and curated excursions ashore that ignite curiosity and discovery at every turn. The collection's inaugural yacht, Evrima, launched in October 2022, measures 624 feet and features 149 airy suites with private oceanview terraces, welcoming up to 298 guests in an intimate and elegant ambiance. Ilma, the second yacht and world's first Forbes Five-Star Cruise Ship, debuted in September 2024, spanning 790 feet and showcasing 224 spacious, light-filled accommodations for up to 448 guests, cultivating an extraordinary experience on the water. Luminara, which set sail in July 2025, continues this legacy, measuring 794 feet and offering 226 distinguished suites for up to 452 guests, with captivating itineraries to both iconic cities and secluded harbors. Each yacht reflects contemporary craftsmanship and meticulous attention to detail, boasting some of the highest employee-to-guest and space-to-guest ratios at sea. Guests enjoy highly personalized service, world-class dining, The Ritz-Carlton Spa(R), a signature marina connecting them directly to the ocean, and an atmosphere of relaxed sophistication, fostering connection throughout the journey. Private charter options are also available for fully tailored and unforgettable moments. For more information, visit ritzcarltonyachtcollection.com. SOURCE Marriott International, Inc.

Cruise Industry News
Sep 1st, 2026
Ritz-Carlton yachts grows revenue 42% as losses persist.

Ritz-Carlton yachts grows revenue 42% as losses persist. * September 1, 2026 The Ritz-Carlton Yacht Collection posted cruise revenues of $103 million in the second quarter of 2026, a 42 percent year-over-year increase, as its three ships operated together for a full quarter for the first time. Adjusted EBITDA was negative $5 million for the quarter, up from a negative $14 million a year earlier. Parent company Cruise Yacht Upper HoldCo Ltd. reported the results in its unaudited interim financial report for the quarter ended June 30, 2026. Year-to-date cruise revenues reached $195 million, up 67 percent. Bookings rose 35 percent in the quarter to $103 million, while year-to-date bookings hit a record $237 million, up 46 percent. The average daily rate per passenger climbed 7 percent in the quarter to $1,993 and 14 percent year-to-date to $1,840, which the company attributed to to enhanced itineraries, yield discipline and what it described as growing brand equity. Available passenger cruise days increased 50 percent in the quarter with the fleet growing to three ships and 55 percent year-to-date. Load factor came in at 51 percent for both the quarter and the year-to-date period, down from 57 and 54 percent, respectively. Repeat passengers accounted for roughly 22 percent of guests who sailed in the quarter and 23 percent of booked guests year-to-date. Year-to-date, adjusted EBITDA was negative $24 million, compared to negative $47 million in the prior-year period. The net loss widened to $146 million from $78 million, driven largely by finance expense of $74 million. As previously reported, the company closed an agreement with lenders on May 21 deferring $171 million in scheduled amortization payments under the Ilma and Luminara facilities originally due between December 2025 and December 2027. Those amounts will be repaid in equal installments from January 2028 through January 2033. Shareholders injected $167 million on May 22, bringing total 2026 equity contributions to $192 million. Cruise Industry News Email Alerts CRUISE SHIP ORDERBOOK 80 Ships | 227,504 Berths | $87 Billion | View Drydock Report Highlights: * Full Overview * Record Refit Year * 26-27-28 Schedule * PDF Download * Order Today 2026 Executive Guide Highlights: * All Brands * Decision Makers * Contact Info * Brand Background * Instant Download * Order Today

TravelPulse Canada
Jul 21st, 2026
Ritz-Carlton Yacht Collection names Tatiana Ferreira Chief Sales Officer.

Ritz-Carlton Yacht Collection names Tatiana Ferreira Chief Sales Officer. Image: Ritz-Carlton Yacht Collection's Ilma (Photo Credit: Ritz-Carlton Yacht Collection) by Sarah Kuta Last updated: 1:35 PM ET, Tue July 21, 2026 WHY IT RATES: The Ritz-Carlton Yacht Collection has named luxury retail and hospitality veteran Tatiana Ferreira as chief sales officer, signaling its focus on strengthening travel advisor partnerships and accelerating global growth. - Sarah Kuta, TravelPulse writer. The Ritz-Carlton Yacht Collection has appointed Tatiana Ferreira as Chief Sales Officer. Reporting to President & CEO Ernesto Fara, Ferreira will lead the company's global sales strategy and execution, strengthening relationships with travel advisors and trade partners, identifying new opportunities for commercial growth, and supporting the company's continued global expansion. Ferreira will be based in the company's Fort Lauderdale office. "Tatiana brings a dynamic luxury background, global perspective, and an exceptional track record of driving commercial growth while elevating the customer experience," said Fara. "Her ability to connect commercial strategy with operational excellence makes her an outstanding addition to our Executive Leadership Team, and we look forward to her leadership as we continue to grow our global sales organization." A seasoned leader with more than 25 years of experience across luxury retail, hospitality, and consumer brands, Ferreira brings deep expertise in commercial strategy, customer experience, and operational excellence, with a demonstrated ability to drive growth and build high-performing teams. Most recently, Ferreira founded HarmonIQ Consulting & Advisory, partnering with executive teams, investors, and boards on customer experience, AI governance, digital transformation, and long-term growth. Among her career highlights, Ferreira served as Vice President of Retail Development for the Americas at Louis Vuitton, where she oversaw retail operations, customer experience, training, and performance across the region. During her tenure, she led the Americas to the highest customer experience ranking of any Louis Vuitton region globally, increasing customer satisfaction scores by 50 percent in less than a year and sustaining that top position for several years. Ferreira also held executive leadership roles at Neiman Marcus Group and Stuart Weitzman, where she led retail operations, customer experience, and commercial performance across luxury organizations. Earlier in her career, she built a strong hospitality foundation through leadership roles with The Walt Disney Company and Starwood Hotels & Resorts, spanning guest services, event management, park and resort operations, and catering sales. "The Ritz-Carlton Yacht Collection has built an exceptional foundation and established a truly differentiated position in the luxury travel market," said Tatiana Ferreira, Chief Sales Officer of The Ritz-Carlton Yacht Collection. "I'm excited to work alongside our talented team and trusted travel advisor partners to further strengthen our global sales presence and welcome even more travelers to experience The Ritz-Carlton Yacht Collection."