Lead Software Development Engineer in Test – Agentic AI Architect
Docusign
Lead Software Development Engineer in Test – Agentic AI Architect
Docusign
Runs electronic signing and agreement workflows
Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
We are seeking a Lead SDET to join our Quality Engineering team in San Francisco, driving excellence in both automation and manual testing to ensure the highest levels of product quality. You will design, develop, and execute automation frameworks using UiPath or other modern low-code automation tools, while also performing targeted manual testing for complex, high-value scenarios. A critical part of this role involves E2E customer journey life cycle testing—validations.
This position is an individual contributor role reporting to the Senior Manager SDET.
Responsibility
Design, develop, and maintain robust, reusable automation frameworks for functional, regression, and integration testing
Automate end-to-end business flows for SaaS and enterprise applications using UiPath or equivalent low-code automation platforms
Build automation solutions that reduce manual effort for repetitive business processes
Perform exploratory, functional, SIT, regression, and UAT testing for critical releases
Perform production smoke test post Go live
Provide hypercare support post go live
Validate complex contract workflows, approval hierarchies, clause libraries, and integrations that require business and legal context
Review business requirements and create detailed manual test cases aligned to acceptance criteria
Execute last-mile manual validations before production release
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
Basic
Bachelor’s degree in computer science or equivalent
12+ years of experience in quality engineering with a strong mix of manual and automation testing
Experience with UiPath or modern low-code automation tools (e.g., Power Automate, Automation Anywhere, Appian)
Experience testing large-scale enterprise finance systems (ERP systems, CPQ tools, order management, etc)
Experience serving as a Subject Matter Expert (SME) proactively establishing the QA process and as a point of contact for the business area
Experience leading multiplatform end-to-end complex projects
Experience mentoring and training junior members on the Docusign QA process, business flows, tools, and tech stack
Experience leading cross-functional complex projects, managing risks and communications, and solving complex issues
Experience innovating tools to reduce manual effort and bring productivity gains, such as building an AI agent testing experience or tool usage for day-to-day productivity gain
Experience with API testing (REST, JSON, XML) and modern test automation frameworks (e.g., Selenium, Playwright)
Experience with SDLC, Agile, and Test-Driven Development methodologies
Experience with defect triage, debugging, and root cause analysis
Experience with Quote to cash flows from Salesforce CPQ to Oracle ERP systems with 3rd party integrations
A strong leader who can do multitasking and manage multiple parallel projects
Strong hands-on experience in AI testing and building AI-related tools and technologies.
Preferred
Expertise in balancing automation coverage with high-value manual validation
Familiarity with performance testing tools such as JMeter, Gatling, Blazemeter
Understanding of performance, stress, and volume testing concepts
“Automate everything” mindset, with the judgment to know when manual testing adds more value
Strong analytical, problem-solving, and communication skills
Strong leadership skills with managing projects with less mentoring and guidance.
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $146,400.00 - $235,375.00 base salary
This role is also eligible for the following:
Global benefits provide options for the following:
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.
Applicant and Candidate Privacy Notice
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
#LI-Hybrid
Docusign runs electronic signing and agreement management software for businesses, letting people approve contracts online and track the steps around each agreement. Its eSignature product routes documents to signers and records who signed, while contract lifecycle tools organize preparation, negotiation, and approvals. The Intelligent Agreement Management platform stores contracts in a searchable repository and uses AI to extract terms and connect agreement data to business workflows. Customers use its web applications or embed signing through APIs, and pay for subscriptions based on users, features, and document allowances. Docusign was founded in 2003 and is headquartered in San Francisco.
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