Rooms

Rising Fan Leaders in Training – Training Management Program
Duration: 18 months

About the Program

The Rising Fan Program is an 18-month management development journey designed to prepare the next generation of Mandarin leaders. Participants will work closely with the Rooms Teams, gaining invaluable operational, managerial, and strategic exposure.

Throughout the program, Rising Fans will receive hands-on training across various departments, progressively assuming greater responsibility. Upon successful completion of the program, participants will be prepared to step into an Assistant Manager position at Mandarin Oriental Ritz, Madrid or at one of our sister properties worldwide, subject to a satisfactory or above evaluation.

Mandarin Oriental Hotel Group

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About Our Hotel

Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the Spanish capital. This Belle Époque palace, set within Madrid’s renowned Art Triangle, combines over a century of history with contemporary luxury, offering guests impeccable service, refined elegance and curated experiences for both leisure and business travellers.

Program Objectives

• Gain a comprehensive understanding of the Rooms Division, its departments, and functions.
• Develop leadership, supervisory, and operational capabilities through structured rotations.
• Participate in seminars, projects, and academic learning initiatives.
• Build the skills and mindset required to transition into future management roles.

As a Rising Fan, you will:

• Gain exposure to all operational and non-operational aspects of Rooms Division through a structured training plan.
• Grow through learning partnerships, workshops, and coaching sessions.
• Complete 3 Projects: Operation Excellence, LQE/Forbes, Process Improvement/Digitalization.
• Have the opportunity to complete eCornell distance learning courses.
• Hold monthly meetings with the Learning & Development Department.
• At the end of each rotation receive Full evaluation of performance 
• Receive quarterly performance evaluations: Formal reviews of all feedback received to track progress and provide overall feedback with P&C/L&D
• Receive formal rating during yearly performance review
• Participate in a mentorship program with a EXCO menber.
• Attend meetings with the Hotel Manager.
• Virtual networking across properties.

Requirements

• Those high potentials can be: Recent graduates or early career talents within MO that show performance and potential for leadership
• Bachelor’s degree in Hospitality or a related field (advantageous).
• Strong customer focus and service orientation.
• High level of emotional intelligence and communication skills.
• Fluency in English and Spanish (additional languages are an advantage).
• Willingness to work flexible schedules.
• Geographic mobility worldwide upon program completion.
• Ability to work in a fast-paced, dynamic environment.
• Strong teamwork skills and collaborative attitude.
• Pleasant, professional, and service-driven demeanor.
• High standards of personal grooming and hygiene.
• Commitment to working safely, responsibly, and efficiently.
• Consistent ability to delight and satisfy our guests.