Senior Operations Engineer - Retail Store Operations & Support, Retail & Marcom Engineering
About the job
- A bachelor's degree or higher in Computer Science, Information Technology, or a related field, or equivalent work experience is required.
- At least 5 years of experience supporting critical, customer-facing systems in a high-volume production environment is required.
- At least 3 years of hands-on experience with incident management platforms such as ServiceNow and issue tracking tools such as Jira is required.
- At least 3 years of practical experience with Splunk, including dashboard creation, SPL querying, and alert configuration for production triage, performance degradation analysis, and incident resolution is required.
- At least 3 years of experience performing structured root cause analysis using application logs, telemetry, distributed traces, and customer feedback across complex, multi-system environments is required.
- Build and extend GenAI agents and automation that scale incident detection, triage, and resolution across the team.
- Develop deep technical ownership of transactional systems, including Point Of Sale, Apple Financial Services, Carrier Services, Runner, and Catalog, to investigate, debug, and resolve complex production incidents with speed and precision.
- Lead root cause analysis using application logs, telemetry, observability platforms, and ML-driven insights, partnering with engineering and leadership to prioritize and drive resolution.
- Contribute to the design and development of functional requirements, technical specifications, and support documentation for automation and process improvement initiatives.
- Partner cross-functionally with engineering teams and business stakeholders to enhance product delivery, support strategy for new launches, and continuously improve service quality.
- Coordinate with the globally distributed team of consultants to ensure consistent execution of support functions.
- Participate in an on-call rotation to support critical applications and services, including infrequent non-standard hours and weekend coverage.
- Hands-on experience building and orchestrating agentic workflows with state-of-the-art language models, large language model-based automation, or artificial-intelligence-augmented operational tooling.
- Demonstrated ability to work across distributed systems, application programming interfaces, and microservices at an architectural level, including understanding how failures propagate across system boundaries.
- Strong understanding of networking fundamentals, including TCP/IP, DNS, HTTP/TLS, and load balancing, with the ability to diagnose connectivity issues between distributed systems.
- Strong root cause analysis skills using diverse data sources, including application logs, telemetry, and customer feedback.
- Experience with scripting languages, preferably Python, for log analysis, data investigation, and lightweight automation of operational workflows.
- Experience coordinating with distributed teams across multiple time zones.
- Familiarity with continuous integration and continuous delivery pipelines, Git-based version control, and release management and deployment processes.
- Experience with data visualization and analysis tools such as Tableau or Power BI.
- Proficiency in Information Technology Infrastructure Library practices, including incident, problem, and change management.
- Experience validating data feeds between SAP modules (MM, SD, and FI) and downstream retail systems, with the ability to identify and troubleshoot discrepancies in inventory, pricing, and order data.
- Previous experience supporting eCommerce platforms or retail or payment systems at scale is a plus.
About the company
Apple designs and sells consumer electronics, from iPhone smartphones and Mac computers to tablets and wearable devices. Its operating systems manage apps and built-in functions for communication and work, while iCloud stores files and synchronizes data across devices. Customers buy additional digital services through subscriptions such as Apple Music and Apple TV, and developers distribute software through the App Store. Apple earns money from hardware sales, subscriptions and digital transactions, selling directly to customers and through retailers and mobile carriers around the world. It was founded in 1976 and has its headquarters in Cupertino, California.
Company Size
10,001+
Company Stage
IPO
Headquarters
Cupertino, California
Founded
1976
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Simplify's Take
What believers are saying
- Business demand is growing: Apple reported $109.4 billion revenue in the June 2026 quarter, up 16% year over year.
- Eligible US employees get learning support: Apple reimburses career-related tuition and runs Apple University classes.
- Services earn richer margins: Apple reported 75.6% services gross margin in the June 2026 quarter, versus 40.1% for products.
What critics are saying
- Assembly depends on Asian partners: Apple outsources substantially all final hardware assembly, reducing direct control over production.
- iPhone concentrates demand risk: the product generated 49.6% of Apple revenue in the June 2026 quarter.
- Student support shifts take evenings: Apple College Advisors typically work three evening shifts and one weekend shift weekly.
What makes Apple unique
- Its chips link hardware and software: Apple designs M-series processors and developer frameworks tuned to their unified memory.
- Stores double as service hubs: Apple combines device sales, Genius Bar technical help and in-person learning sessions.
- It owns a spatial operating system: Apple Vision Pro runs visionOS, controlled through eyes, hands and voice.
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Benefits
Health Insurance
Dental Insurance
401(k) Retirement Plan
401(k) Company Match
Tuition Reimbursement
Performance Bonus
Relocation Assistance
Employee Stock Purchase Plan
Growth & Insights and Company News
6 month growth
0%1 year growth
0%2 year growth
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