Customer Care Representative
About the job
- A high school diploma or GED is required.
- Customer service experience is required; call center, insurance, or banking experience is preferred.
- Strong communication, listening, and problem-solving skills are required.
- The ability to multitask using technology in a fast-paced environment is required.
- Reliable high-speed internet with at least 25 Mbps download and 6 Mbps upload is required.
- A quiet, distraction-free home office setup is required.
- Availability for shifts that may include evenings, weekends, and holidays is required, including availability until 9 PM Eastern Time.
- Handle inbound customer calls and/or emails with empathy and professionalism.
- Resolve customer issues, answer questions, and provide proactive solutions.
- Document interactions and follow up as needed.
- Participate in special projects and adapt to evolving priorities.
- Two or more years of customer service experience.
- Prior remote work experience.
About the company
Assurant provides risk-management solutions focused on protecting mobile devices, electronics, and other high-value consumer goods through insurance policies and extended service contracts, plus repair services. It underwrites these protection products for individuals, businesses, and financial institutions, with customers paying premiums or service fees while the company delivers repair work when covered items fail. The company combines protection with repair and extra support across a global footprint in North America, Europe, and Asia, emphasizing the connected device ecosystem. Its goal is to minimize the financial impact of unexpected events and keep everyday operations running by safeguarding investments and offering fast, reliable support.
Company Size
10,001+
Company Stage
IPO
Headquarters
Atlanta, Georgia
Founded
1892
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Simplify's Take
What believers are saying
- Q2 2026 revenue reached $3.45 billion, and adjusted EPS jumped 26% year over year.
- Assurant launched Chile financial-services protection, plus Cogeco and Swan partnerships, expanding embedded distribution.
- Management raised 2026 outlook after record second-quarter results and growing mobile protection subscriber gains.
What critics are saying
- Assurant's April 2026 Texas trade-secret lawsuit against iA American Warranty Group exposes dealer-services leakage.
- Apple, Samsung, and carriers can internalize device protection, compressing Assurant's lifestyle margins by 2027.
- Housing catastrophes and lender-placed policy shifts can erase earnings gains within one severe storm season.
What makes Assurant unique
- Assurant embeds protection, trade-in, and repair across devices, homes, and vehicles globally.
- Its carrier and retailer integrations create switching costs that smaller warranty vendors cannot match.
- Assurant's scale spans 325 million consumers across 21 countries, supporting underwriting and servicing economics.
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Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Company News
Assurant has launched a Financial Services Ecosystem Protection business line in Chile, expanding beyond its existing device, home, and automobile protection services. The new offering addresses risks associated with payments, purchases, and fraud, including vehicle financing solutions. Ricardo Laso has been appointed President of the Andean Region to lead growth in Chile, Colombia, and Peru. The launch responds to Chile's digital payments surge, which reached 7.7 billion transactions over the past year, according to the Central Bank. Assurant has operated in Chile for over 15 years. Globally, the company serves more than 325 million consumers across 21 countries, providing protection for 57 million vehicles, 68 million mobile devices, and 128 million appliances worldwide.
Assurant reported second-quarter 2026 results that exceeded revenue expectations, with sales rising 9.5% year on year to $3.45 billion. The insurance services company's non-GAAP profit of $6.41 per share beat analysts' consensus estimates by 23.7%. Net premiums earned reached $2.77 billion, in line with analyst estimates of $2.76 billion, representing 6.9% year-on-year growth. Pre-tax profit stood at $376.9 million, equating to a 10.9% margin. Assurant's revenue has grown at a 6.6% compounded annual growth rate over the past five years. The company, which provides specialised insurance products protecting consumer purchases like mobile devices, vehicles, and homes, has a market capitalisation of $13.99 billion.
Assurant has partnered with Cogeco Communications to launch a digital-first mobile device solution for Canadian customers. The collaboration gives Cogeco mobile users access to network-compatible devices through Assurant's ecosystem, including new, refurbished, and certified Open Box models from Best Buy Canada. Customers can browse and purchase devices on BestBuy.ca with flexible financing options. Assurant handles device lifecycle management, enabling customers to buy, protect, and trade in devices, whilst Cogeco provides connectivity and customer experience. The solution addresses growing Canadian demand for affordability, simplicity, and sustainability in mobile device management. Paul Cosgrove, President of Assurant Canada, said the partnership delivers "a simpler and more connected mobile experience" by integrating device access, protection, and upgrade solutions into a single journey.
Owen, an insurtech specialising in embedded insurance, has partnered with Assurant to provide insurance capacity for Swan, Europe's leading embedded banking platform. The collaboration enables Swan to integrate travel insurance and fraud protection directly into its card products across France and Europe. Under the arrangement, Assurant serves as the risk carrier, Owen acts as broker and third-party administrator, and Allianz provides assistance services. The programme launched in April 2026 with Swan, which processes approximately €2 billion in monthly transactions across 30 European countries and serves over 150 companies including Pennylane, Indy and Agicap. The partnership allows Swan's partners to offer embedded insurance natively within their card products, eliminating months of integration work and complex regulatory requirements.
Assurant reported first-quarter 2026 net operating income of $5.95 per share, beating the Zacks Consensus Estimate by 10.2% and rising 76% year over year. Total revenues increased 11.4% to $3.4 billion, surpassing estimates by 4.4%. Results benefited from lower reportable catastrophes, solid performance in Global Lifestyle and Global Housing, and earnings growth across Connected Living and Global Automotive. Net investment income jumped 27.9% to $159.6 million. Global Housing revenues rose 11.5% to $769.8 million, whilst adjusted EBITDA doubled to $236.7 million, primarily due to lower catastrophe losses. Global Lifestyle revenues increased 11.3% to $2.6 billion, with adjusted EBITDA up 20% to $236.7 million, driven by subscriber growth in mobile protection and improved automotive loss experience.