Rooms Leader in Training

RISING FAN – LEADER IN TRAINING (ROOMS)

Mandarin Oriental, Kuala Lumpur is looking for a Rising Fan – Leader in Training (Rooms) to join our Rooms team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall. 

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Rooms Department in Kuala Lumpur, the Rising Fan – Leader in Training (Rooms) will rotate through Rooms Division Departments: Front Office, Concierge, Housekeeping, Laundry and Guest Relations. The Rising Fan – Leader in Training (Rooms) reports to the Director of Rooms/Front Office Manager.

As Rising Fan – Leader in Training (Rooms), you will be responsible for the following duties:

• Conducts daily briefing as per hotel standards covering the points highlighted in the morning briefings.

• Assist in conducting comprehensive audit standard.

• Assists to prepare effective duty roster to ensure sufficiency of manpower in accordance with volume of business.

• Development of new Rooms processes and involved in Rooms preparation.

• Communicates effectively with guests, subordinates, immediate superior and other colleagues both verbally and in writing as per company standards.

As Rising Fan – Leader in Training (Rooms), we expect from you: 

• Minimum Bachelor’s Degree in Hospitality Management

• Minimum 3 – 6 months’ internship experience in Food & Beverage

• Good computer knowledge and typing skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

We’re Fans. Are you?