Veeva Systems

Builds cloud software for life sciences

Quality Systems Implementation Consultant

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeShanghai, ChinaNo salary listed

About the Job

Requirements

Strong written and verbal communication skills in both Chinese and English.
Deep experience with Quality processes in Life Sciences and relevant compliance considerations, and/or understanding of Content Management principles.
Experience implementing Document or Quality Management systems for life sciences as a consultant or IT representative.
Knowledge of Quality operations within the Life Sciences, Pharmaceutical, Biotech, or Medtech industry, or equivalent.
Understanding of Computer Systems Validation.
Ability to translate technology to business users or end users.
Ability to quickly understand business requirements and willingness to design and implement a solution hands-on.
Exposure to life sciences compliance and computer systems validation requirements.
Demonstrated work history in stakeholder management and critical thinking, with ability to conduct complex communications across a wide variety of settings and audiences.
Ability to travel 10–30% within China.
Must be based in Shanghai or Suzhou and have the legal right to work.

Responsibilities

Participate in projects at life sciences or biotech companies designing and deploying Quality systems.
Configure and implement the Veeva Quality suite, including Veeva QMS, Veeva QualityDocs, Veeva Training, Station Manager, Validation Management, and LIMS.
Lead requirements workshops to design, prototype, configure, and document content management and/or data solutions.
Manage projects, including resource planning, leading and motivating a cross-functional team, and project tracking and forecasting.
Ensure customer success throughout the engagement lifecycle.
Mentor the project team and junior consultants.
Assist presales and sales teams in defining scope, cost, and estimates.
Collaborate across Veeva, contribute ideas, enhance the delivery model, and work with the product management team to address evolving industry needs.

Desired Qualifications

Understanding of Learning Management Systems and GxP training needs and regulations.
Understanding of LIMS.
Proven track record leading high-impact global system implementation programs as a consultant, business or IT lead, and/or business sponsor.
Direct experience with Quality Management, Learning Management, Content Management, and/or Laboratory Information Management systems, such as Veeva Vault, EtQ, TrackWise, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, Compliance Wire, Cornerstone, or LabVantage.
A degree in life science, computer science, or a related field.
SaaS or cloud experience.
Experience in services delivery management and/or systems implementation.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Looking for an opportunity to innovate? Interested in consulting? Come help us change how Quality information, content, and processes are managed in Life Sciences. Veeva Quality suite is a single authoritative source, enabling greater visibility and control. Veeva Quality enables organizations to modernize quality management, assuring quality while driving compliance and operational innovation.

We are looking for driven, self-motivated Consultants with Life Sciences experience and a passion for helping customers optimize their quality data and document management operations in the cloud.

As a key member of our China Professional Services team, you will work side-by-side with customers and our solution architects to implement Veeva Quality products. In this role, you will lead the overall delivery of Veeva Quality Suite for our customers. You will define and drive business processes, lead the project team in delivering the solution, and guide our customers throughout the implementation programs.

As a Consultant, you will actively collaborate across Veeva, contributing ideas, enhancing our delivery model, and working closely with our product management team to meet the evolving needs of the industry.

Help us transform and bring innovation to our team!

What You’ll Do

Participate in projects at life sciences or biotech companies designing and deploying Quality systems

Rapidly configure and implement the Veeva Quality suite (Veeva QMS, Veeva QualityDocs, Veeva Training, Station Manager, Validation Management, and LIMS)

Lead requirements workshops: design, prototype, configure, and document content management and/or data solutions

Project management including resource planning, leading and motivating a cross-functional team, and project tracking and forecasting

Ensure customer success from beginning to end of the engagement life cycle

Mentor project team and junior consultants

Assist presales/sales teams in defining scope, cost, and estimations

Requirements

Strong written and verbal communication skills in both Chinese and English
Deep experience of Quality processes in Life Sciences and the relevant compliance considerations and/or understanding of the principles of Content Management
Experience implementing Document or Quality Management systems for life sciences as a consultant or IT representative
Knowledge of Quality operations within the Life Sciences, Pharmaceutical, Biotech, Medtech industry, and/or equivalent
Understanding of Computer Systems Validation
Ability to translate technology to the business or end-users
Ability to act with speed to understand business requirements and a willingness to “roll up your sleeves” to design and implement a solution
Exposure to life sciences compliance and computer systems validation requirements
Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex communications in a wide variety of settings and audiences
Ability to travel 10-30% within China
Candidate must be based in Shanghai/Suzhou and have the legal right to work

Nice to Have

Understanding of Learning Management Systems and GxP training needs and regulations

Understanding of LIMS

Proven track record leading high-impact global system implementation programs as a consultant, business or IT lead, and/or business sponsor

Direct experience with Quality Management, Learning Management, Content Management, and/or Laboratory Information Management systems (for example, Veeva Vault, EtQ, TrackWise, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, Compliance Wire, Cornerstone, LabVantage)

Life science, computer science, or related degree

SaaS/Cloud experience

Experience in services delivery management and/or systems implementation

Perks & Benefits

Fitness fees
Veeva break

#LI-Associate

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

About the Company

Veeva Systems

Builds cloud software for life sciences

Veeva Systems builds cloud software and data products for pharmaceutical, biotechnology and other life sciences companies. Its applications support clinical trials, regulatory submissions, quality management, drug safety and commercial teams that work with healthcare professionals. Teams use the software to organize documents, track records and coordinate regulated work across departments on Veeva's Vault platform. Veeva earns revenue from subscriptions to its software and data products, alongside implementation, consulting and other professional services. Founded in 2007, Veeva Systems is headquartered in Pleasanton, California, United States.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Pleasanton, CA
Founded: 2007

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