Liaison International

Admissions management and marketing automation software

Premier Services Specialist

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeUnited States$73k - $85k

About the Job

Requirements

A bachelor's degree from an accredited college or university is required.
Experience in a higher education setting, specifically within admissions and student success departments, is required.
Familiarity with and experience utilizing and configuring the Salesforce platform are required.
Salesforce Administrator Certification must be obtained within six months of employment.
Understanding of business software, including customer relationship management systems, Microsoft Office, and Google Suite, is required.
Strong analytical reasoning, problem-solving, and multitasking skills are required.
Strong written communication and presentation skills are required.
The ability to resolve issues and maintain strong client relationships is required.
The ability to prioritize multiple tasks with varying deadlines is required.
The ability to work independently and collaboratively in a remote environment is required.
The candidate's personal and professional values must align with the TargetX and Liaison fundamentals.

Responsibilities

Consult with Premier Services clients about their business and operational processes to determine how technology solutions can best address their needs.
Implement or update configurations in clients' Salesforce instances for TargetX and Salesforce products, as well as bundled third-party solutions.
Create or update Salesforce automations using Process Builders, flows, or formula fields; manage Visualforce pages and Apex classes as required for TargetX products.
Set security parameters through profile provisioning or permission set creation and assignment.
Complete data migrations and integrations using DataLoader and Informatica.
Develop training materials and conduct client training on TargetX and Salesforce tools.
Manage system upgrades for Premier clients, including client outreach, scheduling, upgrades and post-upgrade configurations, testing, and product issue resolution.

At Liaison, we’ve helped higher education institutions build better, more diverse classes for three decades. You may recognize us as the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot.

Everything we do is focused on taking that proven success and expanding its scope and scale. Over 31,000 programs on more than 1,000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals — and we’re building the data- and mission-driven team that will reinforce our role for decades to come.

We are looking for a Premier Services Specialist with Salesforce experience and the technical aptitude to learn and grow. Premier Services provides additional support to select TargetX clients in the form of package upgrades, configuration work, additional training, and consultative sessions. As a Premier Services Specialist, you will play an important role within the Premier Team by executing and completing the requests submitted for our higher education clients. You will report to the Premier Services Manager and work closely with other members of the team to meet the needs of our clients.

Responsibilities:

Consult with Premier Services clients regarding their business and operational processes to determine the most effective use of technology solutions to address their needs.
Implement or update configurations in clients’ Salesforce instances for TargetX and Salesforce products as well as bundled third-party solutions.
Create or update Salesforce automations via Process Builders, flows and/or formula fields; manage Visualforce pages and Apex classes as they are required for TargetX products.
Set security parameters via profile provisioning or permission set creation and assignment.
Complete data migrations and integrations via DataLoader and Informatica.
Develop training material and conduct client trainings on various TargetX and Salesforce tools.
Manage system upgrades for Premier clients including client outreach, scheduling, upgrade and post-upgrade-configurations, testing, and product issue resolution.

Position Requirements:

Bachelor’s degree from an accredited college or university.
Experience in a higher education setting specifically within the admissions and student success departments.
Familiarity with and experience utilizing and configuring on the Salesforce platform.
Obtained Salesforce Administrator Certification within 6 months of employment.
Strong understanding of business software, including CRMs, Microsoft Office, and Google Suite.
Excellent analytical reasoning, problem solving, and multitasking skills.
Excellent written, communication, and presentation skills.
Demonstrated ability to resolve issues and maintain strong client relationships.
Ability to demonstrate an owner’s attitude toward customer issues.
Ability to prioritize multiple tasks with varying deadlines.
Proactive and energetic attitude with the desire to be a key player on a results-oriented team in a fun, fast-paced work environment.
Ability to work independently and collaboratively while working in a remote environment.
Highest personal and professional values that are aligned with the TargetX and Liaison fundamentals.

The base salary range for this role is listed below. Exact compensation may vary based on skills, experience, and location.

Pay Transparency

$73,000—$85,000 USD

Pay Transparency 73000 - 85000 USD

About the Company

Liaison International

Admissions management and marketing automation software

LiaisonEDU provides admissions management and marketing automation software and services for higher education. Its products help colleges and universities identify, recruit, and enroll prospective students by streamlining admissions tasks, automating marketing, and managing large application volumes (about 2.5 million annually) through a subscription-based platform. The system supports personalized marketing and fits unique program workflows to guide a student from initial inquiry to enrollment. What sets LiaisonEDU apart is its long track record (25 years) in the education space, its experience serving more than 31,000 programs, and its focus on tailoring strategies and workflows to the needs of different institutions. The company aims to save time and money for educational institutions while improving recruitment outcomes and enrollment efficiency.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Watertown, MA
Founded: 1990

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