Customer Experience Intern
About the job
- Currently pursuing a bachelor's degree in Business Administration, Communications, Psychology, Hospitality Management, Technology, Marketing, or a related field.
- Listen, communicate, and provide support to customers for various types of issues and inquiries with an optimistic attitude.
- Be self-motivated, inquisitive, and curious, and work effectively as part of a team.
- Complete tasks in creative and effective ways.
- Demonstrate strong organizational skills, a sense of urgency, and attention to detail.
- Communicate clearly and confidently.
- Use strong writing skills to communicate with customers through chat and email.
- Apply problem-solving skills and maintain composure in challenging situations.
- Demonstrate good Microsoft Office Suite skills.
- Be currently authorized to work in the United States on a full-time basis; the employer will not sponsor work visas.
- Provide customer service, develop solutions to difficult situations, and proactively contact customers about projects, pending orders, open support cases, roadmap updates, and general questions or concerns.
- Document contact and account records and customer data based on interactions to monitor and report on customer satisfaction.
- Assist with presales leads and tasks by discovering needs, pain points, and opportunity level before introducing customers to Sales for purchase.
- Serve as a first point of contact for incoming inquiries across all departments.
- Engage with customers, dealers, and partners to provide resources and product information, identify inquiry types, and determine personalized recommendations and engagement.
- Develop an understanding of the departments, business, and organization to direct customers and collaborate with appropriate teams to deliver a positive customer experience.
- Share resources, coordinate support calls for configuration, and work with customers and the Applications and Customer Success teams to support deployments or resolve issues.
- Inform management of successes and track escalated issues to ensure customers receive timely solutions.
- Coordinate and communicate with customers throughout the customer journey.
- Assist with dealer order processing, manage the Info Queue, help customers submit repair requests through the Shure portal, provide repair updates, and perform assigned administrative work for these departments.
About the company
Shure designs, manufactures, and supports professional audio equipment for global use. Its product lineup includes wired and wireless microphones, networked audio systems, signal processors, conferencing and discussion systems, and earphones and headphones. The company applies expertise in acoustics, wireless technology, and digital signal processing to create devices that capture and reproduce sound with clarity and reliability, and to enable seamless audio workflows across live sound, studios, and corporate environments. What sets Shure apart is its century-long track record of delivering durable, high-quality audio gear, a broad ecosystem of complementary products, and strong support for professional users. The company aims to provide transparent, natural-sounding audio experiences across diverse settings, from performances and broadcasts to conferences and everyday listening.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Niles, Illinois
Founded
1925
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Simplify's Take
What believers are saying
- June 4, 2026 MXA925 and October 2026 IntelliMix Bar Pro deepen AI collaboration demand.
- August 26, 2026 IBC Accelerator projects position Shure inside broadcast AI workflows.
- September 1, 2026 Monique Rezaei’s North America channel role strengthens partner-led sales execution.
What critics are saying
- Teamsters Local 688 filed NLRB charges May 14 and May 20, 2026, at Washington, Missouri.
- Microsoft, Logitech, and other platform vendors commoditize collaboration audio, squeezing Shure margins by 2027.
- If enterprise buyers standardize on bundled room systems, Shure risks becoming replaceable component silicon.
What makes Shure unique
- Shure’s 1925 brand still signals pro-grade audio across broadcast, conferencing, and creators.
- Microflex ecosystem integrations with Microsoft Teams and MDEP lock Shure into enterprise deployments.
- Its hardware-plus-software stack spans capture, DSP, monitoring, and cloud management across room types.
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Benefits
Health Insurance
Mental Health Support
401(k) Retirement Plan
Unlimited Paid Time Off
Remote Work Options
Employee Discounts
Professional Development Budget
Company News
Shure launches next generation of the MV6 USB Gaming Microphone. Today, Shure announced the launch of the MV6 USB Gaming Microphone Gen 2, including a new white variant, the latest evolution of its digital MOTIV microphone portfolio. Following the success of the original MV6, the MV6 Gen 2 incorporates feedback from gamers, streamers, and creators to deliver a more customizable audio experience while maintaining an accessible price point. Engineered specifically for PC gaming, streaming and content creation, the MV6 Gen 2 brings Shure's professional broadcast technology to more creators, including those purchasing their first dedicated microphone and looking to elevate their sound beyond a headset. New for Gen 2, the enhanced MV6 gives gamers, streamers, and creators more control over the intelligent processing that made the original so powerful. Built around Shure's Voice Isolation Technology, the mic now adds adjustable Auto Level Mode and an adjustable Real-Time Denoiser to more effectively manage sudden volume changes and background noise during gameplay and streaming. The result is personalized audio that stays clear and consistent, helping users stay focused on their game while providing greater freedom to position the microphone where it works best for their setup and on-camera presence. T Banks, Product Manager at Shure"Gamers and streamers aren't audio engineers, and they shouldn't have to be to sound great. They whisper during tense strategic moments, shout during victories, and stream from environments ranging from quiet bedrooms to noisy shared spaces. With the MV6 Gen 2, the audio intelligence sits inside the microphone's hardware itself. The mic does the heavy lifting of managing volume spikes and erasing background room noise, directly out-of-the-box." Built for Gaming, Streaming and Creating The MV6 Gen 2 is designed for the realities of gaming, streaming, and content creation, from sudden volume changes and background noise to setups that move across PCs, tablets, and phones. Users can fine-tune audio settings in the free MOTIV desktop, tablet, and mobile apps, then save them directly to the microphone for consistent sound when switching between compatible devices. Core upgrades and smart features include: * Two Colorways: Available in black and new all-white finishes. Both options ship with a matching desktop stand and USB-C cable. The white model features color-matched flocked foam with a velvety finish for a clean, unified desk aesthetic. * Adjustable Auto Level Mode: Whether users whisper through a stealth mission or shout after a clutch victory, Auto Level Mode keeps their voice at a steady, consistent volume. Users can now choose how loud their voice sits in the mix and how quickly the mic reacts. A slower setting delivers a smooth, podcast-style sound, while a faster one catches sudden gaming moments without clipping or dropouts. * Adjustable Real-time Denoiser: A new slider lets users control how much of their room comes through on stream. Slide it up to cut out background noise like fans, keyboards, or roommates, or ease it back to keep a more natural, open sound in the mix. * Customizable EQ: A 5-band equalizer lets users design their signature tone, on top of simple Dark, Natural and Bright options. * Built-in Digital Popper Stopper: On-board virtual pop filtering mechanically and digitally suppresses harsh sounds. * Three Presets: The mic offers quick presets for Speech, Singing, and Instrument applications. The MV6 Gen 2 now ships with a longer 2-meter USB-C cable to support more flexible positioning and complex desk layouts. The included desktop stand has an isolation base to minimize desk bumps and vibrations, while a universal 5/8-inch thread makes it easy to unmount the microphone and attach it to any standard boom arm. A 3.5 mm headphone jack lets users hear their mic and game audio exactly as their audience does, with no delay, and a tap-to-mute hardware button with a color-changing LED indicator enables instant, silent muting. From Play to Everyday. MV6 Gen 2 Does It All. With Shure's immediately recognizable design and audio quality, the MV6 Gen 2 can take users from late-night Discord raids to morning business presentations. The MV6 Gen 2 is compatible with PC, Mac, and Android devices via a single USB-C cable. It is also MFi Certified by Apple for use with iPhone and iPad. Pricing & Availability The Shure MV6 Gen 2 is available today for$169 USD // £159 GBP // €150 EUR at shure.com and authorized retailers. Shure MOTIV apps will support MV6 Gen 2 from launch.
Shure launches IntelliMix Bar Pro to support AI-enabled collaboration in the GCC. September 24, 2026 | Posted by LG Content Team Microsoft Teams certified all-in-one conferencing solution brings reliable audio that reliable AI requires Shure, a global leader in audio and workplace collaboration solutions, has introduced the IntelliMix Bar Pro to the UAE and Gulf region, showcasing the solution at 'Read the Room: Experience Intelligent Collaboration'. The IntelliMix Bar Pro is a Microsoft Teams Certified all-in-one video bar for medium and large rooms, designed to deliver the clean, reliable data that powers AI-driven collaboration. It combines IntelliMix View AI video framing with onboard IntelliMix audio processing to capture speech, facial expressions and non-verbal cues throughout the room, helping AI tools produce more accurate transcriptions, summaries and insights. "Shure has long been at the forefront of meeting room innovation, delivering audio solutions that empower effective collaboration. Together, we are helping customers create smarter, more connected workplaces around the world," enthused Ekta Shetty, Senior Sales Director, Africa, Middle East, India, Southeast Asia and Pacific, Shure. Minimises background noise Onboard IntelliMix audio processing isolates voices and minimises background noise, while IntelliMix View AI video framing keeps participants clearly visible, including those seated nearest to the device and at the far end of the table. "IntelliMix Bar Pro is designed to provide the clear audio capture, intelligent video capabilities, and enterprise-grade reliability that modern workplaces demand. By delivering richer, more accurate inputs for both participants and AI-powered tools, it helps organizations drive greater productivity, engagement, and insight from every meeting," emphasized Yassine Mannai, Associate Director Sales & Marketing, Middle East & Africa, Turkey and CIS, Shure. The Dubai event hosted in partnership with NMK Electronics, a Midwich Group company, at NMK Beyond in Dubai, also showcased Shure's wider collaboration portfolio, giving attendees the opportunity to experience Shure's technologies through live, interactive demonstrations. Enterprise environments Built on Microsoft Device Ecosystem Platform (MDEP), IntelliMix Bar Pro is designed for enterprise environments where security, manageability and long-term stability are essential. Microsoft Teams Certification confirms that the solution meets Microsoft's performance requirements and ensures compatibility with the platform. "What has always set Shure apart is its understanding that great collaboration is not about one product, but the entire experience. From capture and processing to playback, software and management, Shure has built an ecosystem that works as one, becoming even more powerful as AI reshapes the workplace," stated Alex Kemanes, Managing Director, MESEA, NMK Electronics. The launch marks another milestone in the more than three-decade partnership between Shure and NMK, a relationship that has played an important role in expanding Shure's presence across the region, a press statement concluded.
Shure, Microsoft drive the next phase of enterprise collaboration and conferencing in South Africa. Shure, a global leader in audio and workplace collaboration solutions, joined Microsoft in South Africa for an exclusive event hosted by Planetworld, Shure's South African distribution partner focused on the next generation of enterprise collaboration and conferencing. The event introduced the IntelliMix(TM) Bar Pro to the local market and showcased the continued evolution of the Shure Microflex(R) Ecosystem. Bringing together Shure, Microsoft and Planetworld, the event demonstrated how organisations can create more intelligent, consistent and scalable meeting environments across different room types by combining Shure's enterprise audio, video, digital signal processing and device management capabilities with Microsoft Teams. The South Africa launch comes as investment in AI and digital infrastructure continues to accelerate across the country. Microsoft has committed an additional ZAR 5.4 billion by the end of 2027 to expand its cloud and AI infrastructure in South Africa, building on ZAR 20.4 billion invested over the previous three years to establish enterprise-grade data centres in Johannesburg and Cape Town.[1] As enterprises increase their use of AI-enabled collaboration tools, the quality of technology within meeting environments is becoming increasingly important. Clear and consistent speech capture supports functions including transcription, meeting summaries and other AI-assisted workflows, placing audio infrastructure at the centre of the modern collaboration experience. Jacques Conradie - Sales Director from Planetworld said: "South African organisations are increasingly looking for collaboration technology that delivers enterprise-grade performance while remaining simple to deploy, manage and scale. Hosting Shure and Microsoft gives local customers and system integrators direct access to the latest developments across the IntelliMix and Microflex portfolios. Our focus is on combining global innovation with local technical expertise, training and support to help organisations build collaboration environments that meet the evolving needs of the modern workplace." Bringing IntelliMix Bar Pro to South Africa At the centre of the event was IntelliMix Bar Pro, Shure's all-in-one collaboration bar designed for medium-to-large meeting spaces and certified for Microsoft Teams Rooms. The solution combines audio, video, compute and intelligent processing within a single enterprise-ready system. By consolidating these capabilities, IntelliMix Bar Pro can reduce hardware requirements and simplify installation, deployment and ongoing support for IT and AV teams. Its integrated IntelliMix digital signal processing enhances speech while reducing distracting room noise, supporting clear communication for both in-room and remote participants. For video, IntelliMix Bar Pro incorporates four 4K AI-powered cameras with a combined 135-degree field of view, supported by Shure IntelliMix View(TM) AI framing technology to intelligently capture and frame meeting participants. Built on the Microsoft Device Ecosystem Platform (MDEP), IntelliMix Bar Pro provides an Android-based platform foundation designed to support enhanced security, simplified management and consistent performance at enterprise scale. IT and AV teams can also remotely monitor, manage, update and troubleshoot supported Shure devices through ShureCloud, helping organisations maintain collaboration technology across multiple rooms, offices and locations. A Decade of Microflex Advance Innovation The event also highlighted 10 years of Shure Microflex Advance (MXA), reinforcing the Microflex Ecosystem as a cornerstone of Shure's enterprise collaboration strategy. The MXA portfolio began in 2016 with the introduction of the MXA910 Ceiling Array Microphone and MXA310 Table Array Microphone. Over the past decade, MXA has expanded across ceiling, tabletop and linear array form factors, supported by increasingly sophisticated IntelliMix DSP and intelligent coverage technologies. The wider Microflex Ecosystem brings these technologies together with networked loudspeakers, wireless audio and software-based processing to support complete collaboration environments. Today, the ecosystem enables organisations to design networked audio systems for spaces including meeting rooms, classrooms, executive boardrooms, training facilities and complex divisible environments. A range of Microflex Ecosystem configurations are certified for use with Microsoft Teams Rooms, allowing enterprises to combine Shure microphones, DSP and loudspeaker technologies with Microsoft collaboration environments while retaining flexibility around individual room requirements. Across its broader collaboration portfolio, Shure supports Microsoft Teams Rooms deployments across Windows and Android environments, enabling organisations to select solutions according to room size, architecture and IT requirements. The evolution reflects Shure's wider enterprise strategy: combining professional hardware with intelligent software processing, unified communications integration and cloud-enabled management. "South Africa is an important market for Shure, and this event brings together the three elements that are critical to advancing enterprise collaboration: innovation, platform integration and strong local expertise," said Yassine Mannai, Associate Director Sales & Marketing, MEA, Turkey and CIS at Shure. "Together with Microsoft and Planetworld, we are bringing Shure's latest collaboration technologies closer to customers and system integrators in the market. As we mark a decade of Microflex Advance innovation and introduce IntelliMix Bar Pro in South Africa, our focus is on helping organisations build intelligent, scalable and reliable meeting environments that are ready for the evolving demands of hybrid work, unified communications and AI-enabled collaboration." For Shure, the event marks the next phase of its enterprise AV strategy, building on a decade of Microflex innovation while expanding its capabilities across unified communications, intelligent processing and cloud-connected collaboration.
Barco introduces a ClickShare Hub bundle with Huddly and Shure, Certified for Microsoft Teams. Kortrijk, Belgium - September 15, 2026 - Barco, a global leader in meeting room technology, today announced that a new ClickShare Hub Pro room system bundle developed in partnership with Huddly(R) and Shure, has been Certified for Microsoft Teams. The bundle helps organizations deliver clearer audio and video in medium-sized spaces while keeping the familiar Microsoft Teams Rooms one-touch join and ClickShare wireless content sharing experience. The new bundle combines ClickShare Hub Pro with the Huddly(R) L1(TM) AI-powered camera and Shure's MXA902 Ceiling Array Microphone and Loudspeaker (with ANIUSB-MATRIX USB audio network interface) to deliver a premium, inclusive experience in medium meeting environments. By pairing intelligent participant framing with advanced microphone array technology, the system helps remote attendees follow the conversation more naturally - even when people are seated farther from the camera or microphone. The system is modular by design, helping organizations standardize rooms while selecting the best-fit configuration for each space. "Barco believes modern meeting spaces succeed when they balance simple, secure and smart technology," said Jan van Houtte, Executive Vice President, Meeting Experience at Barco. "Our customers expect meetings and devices to be intelligent. That's why we work closely with partners like Huddly and Shure, we bring together complementary strengths into solutions that customers can trust and deploy with confidence." "For Microsoft, the AI-enabled workplace is about making collaboration more continuous and connected," said Albert Kooiman, General Manager, Teams Partner Engineering and Customer Enablement at Microsoft. "Certified bundles - including the new bundle combining ClickShare Hub Pro with Huddly and Shure - create meeting experiences that are intelligent and trustworthy, to enable true hybrid collaboration for the next-generation AI-enabled workplace." With this launch, Barco now offers five room system bundles Certified for Microsoft Teams, giving customers the flexibility to match their space requirements and AV preferences. Solutions for larger meeting rooms, developed with these partners, are set to follow. About Barco Barco, headquartered in Kortrijk (Belgium), is a global technology company leading in visualization, networking, and collaboration solutions. Its innovative technologies drive advancements in the healthcare, enterprise, and entertainment markets. At the heart of Barco's success are over 3,000 dedicated 'visioneers', each passionately contributing to driving change through technology. Listed on Euronext (BAR), Reuters (BARBt.BR), and Bloomberg (BAR BB), Barco realized sales of 964 million euro in 2025. For further insights, please visit www.barco.com, or connect on LinkedIn, YouTube, Instagram, and Facebook. Barco. Visioneering a bright tomorrow. (C) 2026
Shure Wavetool 4 arrives with new features, global instant replay. Shure's Wavetool production audio monitoring software adds a bevy of new and expanded features with its new v4 update. Published: 09/09/2026 Amsterdam, Holland (September 9, 2026) - Shure is updating its professional audio monitoring and listening software with today's release of Wavetool 4.