Technical Onboarding Engineer

Job Description

About IFS Logistics

IFS Logistics helps enterprise shippers connect transport data, manage carrier spend and automate execution. The product began as 7bridges and is now part of IFS, with a small team building and running it.

The role

We are hiring two Tech Onboarding Engineers for six-month fixed-term roles, starting as soon as possible. You will connect carriers and providers, bring customer data into the platform and help named customers reach production while the core squads continue building longer-term foundations.

The work is hands-on integration engineering. You will deal with ERP exports, shipment files, invoices, APIs and third-party feeds that are rarely as clean or stable as their documentation suggests.

The goal is not simply to process more onboarding work. When the same manual step appears repeatedly, you will turn it into a template, configuration option, self-service tool or well-defined product change. By the end of the contract, the platform should need less manual onboarding than it did when you joined.

This is a genuine six-month engagement with no implied permanent conversion.

What you'll work on

• Connect new carriers and providers through APIs and file feeds, including credentials, testing and go-live support.
• Map, clean and validate customer ERP exports, shipment files and invoices into our data model.
• Own onboarding tasks for named customers against clear delivery dates.
• Support the Product Operations team as they onboard customers and handle master data management.
• Diagnose failures involving authentication, pagination, rate limits, schema changes and poor source data.
• Convert repeated manual steps into reusable templates, configuration or self-service tooling.
• Document integrations and failure modes so the core squads can support them after the contract ends.

Qualifications

What we're looking for

• Around two to five years of hands-on software or integration engineering experience.
• Python and enough SQL to investigate data properly.
• Experience with REST APIs, authentication, pagination, retries and rate limits.
• Confidence working with inconsistent third-party data, including missing fields, changing schemas and bad encodings.
• A track record of automating repeated work rather than quietly absorbing it.
• The ability to run a technical working session with a customer's team and communicate data problems clearly.
• Regular use of AI coding tools such as Cursor or Claude, with a reliable process for checking output.
• The ability to organise your own work and become productive quickly in a time-boxed engagement.

Nice to have

• Logistics, freight, parcel or supply-chain data experience.
• BigQuery, dbt or comparable data-warehouse tooling.
• EDI or carrier and 3PL integrations.
• Previous onboarding or implementation engineering in a SaaS company.

Tech stack

Python and Django REST, TypeScript, Node and React; BigQuery, dbt, Cube Cloud and Superset; Pub/Sub and Datastream; GCP, Kubernetes, Terraform and GitLab CI/CD. We use Cursor and Claude for development, Notion for specifications and Jira for delivery.

What success looks like in the first six months

• The named customers assigned to you are live on time.
• New carrier and provider integrations are running with their known failure modes documented.
• At least two previously manual onboarding steps have become self-service or automated.
• The permanent squads have a clear, usable handover for every integration you owned.

Why we're hiring now

Customer and carrier onboarding demand is higher than the core squads can absorb while they improve the platform itself. These roles provide immediate delivery capacity and turn the lessons from current onboardings into better tooling for the next ones.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.