Business Operations Analyst - Platform Training & User Enablement, Operations

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Inspire, excel and grow with us

Are you energized by helping people get good at something? Do you enjoy turning a complicated tool into something a person can use with confidence? U.S. Bank is seeking a collaborative and creative analyst to own training and user enablement for the ARES platform and help our users get real value from it.

Why this role matters

A platform is only as good as its users' ability to use it well. This role owns the entire experience of learning ARES, from a new user's first session to the resources they turn to six months in. You will create the training, run the forums where users bring their questions, lead the champion network that carries knowledge into the business lines, and serve as a direct line between what users struggle with and what the platform team builds next. Your work is what turns a capable platform into an adopted one.

What you will do

• Create and maintain ARES training content, including training videos, user guides, job aids, and reference materials
• Own the ARES Resource Center and SharePoint presence, keeping content accurate, findable, and genuinely useful
• Deliver live training sessions, including new user onboarding, use-case-specific training, and manager-focused sessions
• Host and coordinate recurring office hours with users and business line leadership, including scheduling, topic preparation, and follow-up
• Lead the ARES Champions program: recruitment, onboarding, engagement tracking, and the champion resource hub
• Develop and deliver user communications, including platform updates, release notifications, issue and outage communications, and the monthly newsletter
• Support the ARES shared mailbox, with a focus on user questions and how-to requests, and identify opportunities to deflect recurring questions into self-service content
• Design and run the user feedback program, including surveys and other feedback channels, and translate what users say into actionable recommendations for the platform roadmap
• Build and maintain reporting on training completion, adoption, user sentiment, and engagement, and present findings to management

Technologies and platforms

Domo, Microsoft SharePoint, Microsoft 365 (Teams, Outlook, PowerPoint, Excel, Forms), video creation and editing tools, and survey and reporting platforms.

What makes this opportunity exciting

You will own the full user experience of a platform that matters to the business, build a user feedback program from the ground up and see your recommendations shape the roadmap, and lead a champion network that extends your reach across multiple business lines. This is a highly visible role with direct exposure to Product, Technology, Operations, and business line leadership, on a team that is actively building its operating model rather than maintaining someone else's.

What success looks like

Users know where to go for answers and find them. Training is current, engaging, and matched to how people really work. The champion network is active rather than nominal. Leadership has clear visibility into user sentiment and adoption, with a feedback loop that visibly closes so users can see that what they said produced change.

Schedule & Location

📍 Location: Saint Paul, Milwaukee, Charlotte

🕒 Schedule: Monday–Friday | 8:00 a.m. – 5:00 p.m. CST

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of related experience
  

Preferred Skills/Experience

• Experience developing training content and user-facing documentation, including written guides, job aids, and instructional video
• Demonstrated ability to deliver live training and facilitate group sessions for audiences of varying size and seniority
• Experience running or supporting a user community, champion network, power user program, or similar engagement initiative
• Proven ability to gather user feedback through surveys, interviews, or support channels, identify themes, and translate them into actionable recommendations
• Strong understanding of user adoption and change management practices for technology platforms
• Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas, and conferring with business line leaders
• Ability to translate technical concepts into plain language for a non-technical audience
• Experience building reporting and dashboards to track adoption, engagement, or program performance; familiarity with Domo, Power BI, or Tableau is a plus
• Experience with SharePoint, Microsoft 365, and content management or knowledge base platforms
• Ability to manage multiple programs, projects, and deadlines simultaneously
• Excellent relationship-building and stakeholder management skills, with the ability to influence without direct authority
• Effective verbal and written presentation and communication skills
• Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
• Familiarity with trust, custody, or securities operations products and services is a plus
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $81,515.00 - $95,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.