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VML

Global marketing automation, personalization, and CRM

Content Designer

Content Design & StrategyConfirmed live in the last 24 hours
Full-timeLondon, UK

About the Job

Requirements

  • Solid hands-on experience in content design, UX writing, or digital copywriting for customer-facing digital products or platforms.
  • A portfolio demonstrating practical examples of content design, including user journeys, wireframes, content testing, or iterative improvements based on user data.
  • Comfort working directly in Figma to wireframe flows, collaborate on designs, prototype solutions, and annotate files with clear documentation.
  • Strong understanding of core usability heuristics and accessibility standards, such as WCAG, clear typography and hierarchy, and assistive technology compatibility.
  • Experience using quantitative metrics and qualitative research or testing to guide and justify content decisions.
  • Ability to articulate content rationale clearly and collaborate across design, product, brand, and marketing teams.
  • Meticulous attention to detail in grammar, terminology, and tone-of-voice consistency.
  • Curiosity about AI tools and workflow developments and how they can support and streamline content design tasks.
  • A degree or equivalent practical experience in English, Journalism, Communications, Human-Computer Interaction, UX Design, or a related field.

Responsibilities

  • Design clear, engaging, and consistent content across digital touchpoints, focusing on key vehicle or nameplate updates and landing pages.
  • Partner with designers to map user journeys, define user flows, and build content-led landing-page wireframes and prototypes in Figma.
  • Apply usability principles and ensure consistent tone of voice across touchpoints, from discovery through detail pages and calls to action.
  • Design for accessibility by using plain language, appropriate header structure, descriptive links, and alternative text in collaboration with designers and developers.
  • Work day to day with UX/UI designers, researchers, product owners, and developers to build, test, and evolve customer experiences.
  • Map and audit existing content journeys, identify friction points, and find opportunities for continuous iteration and improvement.
  • Collaborate with researchers to formulate hypotheses, define content-testing methods, participate in user-testing sessions, and use findings to validate and refine copy.
  • Follow and contribute to the evolution of the design system, taxonomy, and content guidelines to maintain consistency across squads.
  • Balance workstreams with prioritisation support from a senior or lead colleague or delivery manager.

Desired Qualifications

  • For candidates from digital copywriting, demonstrate user-centred decisions, testing, or iteration.
  • Experience working within automotive, luxury markets, or large-scale digital retail platforms.
  • Recognised Content Design certification or formal UX training.
  • Experience with content auditing, taxonomy, or information architecture for product catalogues or nameplate-driven sites.

About the Company

VML

Global marketing automation, personalization, and CRM

VML MAP is a global marketing services and technology partner that serves as a center of excellence for Marketing Automation, Personalization, Loyalty, Agentic AI, and CRM at scale. It helps brands humanize the relationship with customers by delivering data‑driven, personalized content across all channels and industries, leveraging a multi-disciplinary team across consulting, data & AI, content & creative, identity & 1to1, paid media, technology & platform, operating models & processes, and operations. The company operates from 14 offices worldwide, with a mission to scale efficient, measurable experiences that drive business success. Distinguishing factors include its global, diverse team; integration of marketing technology with AI capabilities; and a focus on end-to-end, interoperable solutions rather than isolated campaigns.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Kansas City, MO
Founded
1992

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